We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,630 reviews.
good experience goods delivered early to Spain
29/05/18 by George Robertson
Easy and simple
29/05/18 by Andy
Easy to use and reliable
29/05/18 by Eric Daisley
First time I have used parcel monkey/parcel force. Everything went smoothly and was impressed with the prices. Thank you
29/05/18 by Customer
Ive used Parcel Monkey quite a few times, and theyve always been the cheapest price with the most reliable service that Ive found. This latest parcel, although light, was large - and the price for delivery was very good. Ill definitely be using them again, and wouldnt hesitate in recommending them.
28/05/18 by Peter Scott
Very good as always
28/05/18 by Neil R
Picked up on time and delivered to destination speedily
28/05/18 by ANITA HARLOW
I would recommend this company to anyone.
28/05/18 by Customer
Excellent service
28/05/18 by Mike MacSorley
Parcel arrived safely, a little later than planned, but intact.
28/05/18 by Malcolm Bensted
Good, fast service. Recipient was happy with the delivery.
28/05/18 by Mike
Very cheap and very easy to use. Sent parcel to USA and it arrived when supposed to. Will use again.
28/05/18 by Ms Lesley Wade
Easy to book and quick, reliable service from UK to France.
28/05/18 by JANET
Great from start to finish
28/05/18 by Pere Duran
Super quick service
27/05/18 by Customer
Very easy website to use. Great price for sending package abroad. Will definitely use again.
27/05/18 by Jane Grant
Fast and safe
27/05/18 by Customer
Excellent service .Speedy delivery. Thankyou.
27/05/18 by Customer
First time user and very happy with the service from beginning to end. Prices were competitive and tracking information was good. Would definitely use them again.
27/05/18 by Iain
Great service
26/05/18 by Customer
Excellent service. Easy to purchase online and print off label. Good value compared to other courier services. Plenty of drop off points available locally. Parcel was delivered within 3 days. Perfect.
26/05/18 by Rebecca Marett
Paid for 48 hour service , didnt arrive after waiting in all day , called and told my parcels went out but the driver ran out of time and they went back to depot ,went to depot to pick them up , 3 people also there for same reason , not delivered parcel ! they said they would deliver following day and I was working ,so no choice but to pick up myself, then asked how do I get a refund and was told I had to do this on line , went on line and you have to open a account ?to put in complaint and refund , absolutely awful customer service making it a long process to get refund , would not recommend
26/05/18 by Robin rubery
Excellent service as always...x
26/05/18 by Sandra Mcevoy
Booked a 4-7 day delivery of parcel to Australia for my daughters birthday on 30/4 thinking that have plenty of time for it to arrive before her birthday on 17/5. It eventually arrived on 24/5. Communication was very poor and no effort was made to make amends or apologise. Shocking service. Very disappointed.
25/05/18 by Nicholas Goodwin
I found it annoying. I couldnt get a time slot so popped out for 5 minutes and they arrived to collect parcel. Called to rearrange for day after, stayed in THE WHOLE DAY, nothing. Called at 5.30 and the office hadnt told the other office collection had been rearranged! but told me it had so I stayed in ALL DAY for NOTHING! Finally came and collected on day 3 as i had to leave the £200 parcel outside as I had to work! Prob wouldnt use again to be honest
25/05/18 by Emily
Dreadful service if something goes wrong. Staff are terrible at resolving any queries. You cant run a business through them as they are very unreliable.
25/05/18 by Freddie
Awfull parcel force collected parcel, then delivered it back to address they collected it from.
25/05/18 by Customer
Easy to use. Good price and was delivered as specified.
25/05/18 by Nick Todd
not that inpressed
25/05/18 by Customer
Really vry nice and quick service
25/05/18 by Farhat
I arranged for the collection of my item and everything was processed well. The item was collected on time and I waited the following day for my next day delivery to arrive. It didnt. No problem I thought, once delivery is attempted I can get it rescheduled to when I will be home. They did attempt to deliver the package on Wednesday, a day late, but no-one was home. The driver marked the packaged as Refused by recipient and sent it back to sender - nobody can tell me why they did this! I contacted Parcel Monkey numerous times and theyve been CATEGORICALLY USELESS. Their approach is that its not their problem "as we do not handle the goods ourselves". Their customer service just tells me what is on the tracking and theyve made no attempt to rectify the problem. Right now theyre just waiting for the package to go back to the sender, and then maybe theyll do something about it. Will my sender be home? What if they arent able to receive the item? Will my item be stuck in the system forever Parcel Monkey? Right now, all I know is that they just do not give a... monkeys.
25/05/18 by Alex Gray
they took my money for same day service but they did not collect anything. For same day service they use citysprint and citysprint confirm us parcel monkey they did wrong place booking . I send couple of mail but did respond in good way even they dont have any phone number .
25/05/18 by EAST END LOGISTICS
If it wasnt for the fact i spent over 30 mins to book this and then find out that when entering the info i cant use accents or dashes at all, i could have given you 5 stars.
Other than that its great service to use.
25/05/18 by Jose --
Excellent service. Will use in future.
25/05/18 by David Tallon
simple and effective
25/05/18 by Customer
Great job. The consignee was not really up to packing the goods to a greatstandard, but between PM and the courier it got to me double-kwik.
25/05/18 by Tim R customer
Fast and very successful service.
25/05/18 by Customer
First class service
24/05/18 by Jan Nelson
Parcel Monkey provided me with an easy to use service. Parcel was collected and delivered in an efficient manner. Very happy with overall costs involved and would recommend to others. Excellent customer service.
24/05/18 by Customer
recommend it! sent several boxes, all went well
24/05/18 by Customer
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