We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,041 reviews.
Great service easy to use web site.
Exactly what was needed a same day pick up and delivery.
Will use them again.
24/07/18 by G & J Electricians Ltd
Straightforward instructions and very fast delivery to Singapore 4 days in total.Many thanks.
24/07/18 by Mrs. ellen holme
Heros. Works very well!
24/07/18 by Peter
Price to ship overseas was very reasonable, especially conpared to rates offered directly via different mail services.
Was worried my parcel might be returned to sender as the address it was going to is quite difficult to get to for non-locals, but it arrived safely, in time and without any problems.
Will use parcelmonkey again in the future.
24/07/18 by Customer
Very pleased to say this time round I received a very good service.
Courier arrived a few minutes ahead of schedule and the whole process went smoothly.
24/07/18 by Donna
Excellent service, excellent communication, easy to use
24/07/18 by Christine
Great service. Very efficient. Will use again
24/07/18 by Customer
Right on time to collect and delivery
24/07/18 by Sorana Frinculescu
Always on time and the driver is first class. Could not fault the service or the driver we have. We are very difficult to find but he made it look easy. Thank you.
24/07/18 by After the Battle Publications
AWFUL. No 6x4 label printer option. Orders getting rebooked for different days as the labels wont generate with a hashtag symbol in one address line. Apparently "special characters are not accepted by our system". I would not consider a # a special symbol. Every Ebay GSP order has one. Sort it out!!
24/07/18 by ExplodingMan
Booked 24 hour parcel force collection and although I had booked it within the time stated, the parcel was not collected. When I contacted the booker online, they advised that someone had attempted to pick it up but we were unavailable. This was not true but it would appear there is no other option but to rebook for the following day
24/07/18 by Perfectshine
Unfortunately my parcel was never delivered, was declared lost and the customer service team was to my experience and belief not able to handle the case with competency.
24/07/18 by Margit
Very quick, secure delivery at a very reasonable price.
24/07/18 by Alyn Williams
Did what it said on the tin, sold a load of stuff on eBay and everything went in one collection, all delivered on time etc. Would be happy to use again.
24/07/18 by Customer
Very user friendly process. The only slight problem I had was the parcel I was shipping was to an eBay collection point.......There was a restriction in the address line on the number of characters allowed! I had to write out the ePC number by hand & stick it to the parcel separately.
otherwise, an excellent service
24/07/18 by Jim
faultless from start to finish , 4 days from uk to the usa ..
24/07/18 by jack frost
I did wait 2 months to leave my review but since my parcel never arrived I believe it is now time to share my experience. of course I review here the services of parcel monkey as a broker and not as a carrier since they do not provide that service directly. I left the UK 2 months ago. And before to leave I sent packages to myself overseas. I sent 60 kg (5 packages) and one of 30 kg never arrived. First bad experience when I asked where was my package they could not reply to me. and i was told I could not contact the carrier directly but let the team of parcel monkey contact the carrier on my behalf. this conversation took over a month and I was told my parcel was lost. They reemboursed my delivery fees since I did not have insurance for that package ( my fault ! that was the only package with no insurance btw) I appreciate the reimbursement and for that I give the 2 stars. But the story is not finished. They contacted me again to tell me the package had been returned to the UK. (a package supposly lost) and that the reason of the return was a non response on my part. When I sent multiple messages to know where was my package! (you cannot call them btw that is a big issue) Anyway I was still happy my package was somehow back ! I was contacted by the team to understand what to do with the package. since I left the country I was asking one of my previous colleague to receive the package. and specified not to return it to my previous address as I did not live their anymore....(and by the way I had to pay for that) guess what they did ?? they sent it to my previous address... and contacted me again to tell me my package was refused. OF course i dont live their anymore. verdict I still do not have my package. I feel tired by this process. my advise : for international package contract with a carrier directly, intermediate add problems. take a carrier with a phone number you can call. hope that will be helpful to you all.
24/07/18 by Aurélie Carangi
No problem with the service! Brilliant
23/07/18 by Nikki
ATTENTION - BEWARE parcel monkey lost my parcel and I still not have any compensation!
23/07/18 by Ann
Used parcelmonkey on and off for over a year with no issues, but they say the sign of a good company is how they deal with problems when they arise. Stopped using them recently. Sent a parcel via them, it was a pair of trainers to return to supplier within return period which is a regular thing as I buy and sell trainers for a hobby. Standard less than 2kg weight, standard trainerbox. Trainer company accepted them back no issues and gave full refund. About 2 weeks after shoes had been delivered parcelmonkey emailed me to tell me they were going to take more money off me as their courier had told them my trainerbox weighed many more times than i had claimed. These were trainers and weighed no more than 2kg but unless I could prove the boxes weight/measurements via photographic means they were charging me more. I requested that they send me evidence of the increased weight etc as I did not agree but they advised it was up to me to prove it which I could not. They taught me a valuable lesson in my reselling of trainers. Use parcelmonkey to get a quote and then go direct to the courier, the prices never differ that much, or if you have to use them always photograph the weight and measurements of anything you send with them, because one day sooner or later you may have to prove or pay more. Will never use them again left a really bad taste in my mouth.
23/07/18 by Shaun
I found parcel monkey to be very competively priced and very effective and will definitely use them again and have no hesitation recommending them
23/07/18 by Customer Francis May
Parcel delivered damaged,had to book twice postage for the same parcel as the first time the parcelmonkey website didnt sent e-mail with the label. The second time the label was ready within time but as i was already delayed i miss the delivery time as i use the drop-off service.My parcel arrived then out of the time which had to. Parcelmonkey still no replay to my mail for refund the first booking. HAD TO COMPENSATE THE CUSTOMER FOR RECEIVING HIS PARCEL SQUASHED........
23/07/18 by Executive Taxis -- The Blessed Olive
I got sent the email to rate you and the package still has not arrived at the destination. I suggest that you only send out the email after the package has been delivered. Regards Darren
23/07/18 by Darren Henderson
Rubbish My parcel collect no interaction took money from my account had to get royal mail to do the job. Wont recommend you
23/07/18 by Customer
Great service. Will use again.
23/07/18 by Helen
Absolutely brilliant. Wouldnt use any one else........
Come back every time........
23/07/18 by HELEN
parcel was damaged and they wouldnt accept the evidence the company sent, extra paid for the insurance was basically useless and they had to be emailed several times to even start the claim process, which itself was awkward as unable to upload the photos they requested to the site due to size, with no phone number it makes it very easy for them not to bother with you - lesson learnt will never use again.
23/07/18 by Karyn
Easy to use, good prices and guidnace.
23/07/18 by Colin Keyse
Competitive pricing and easy to use
Was very easy to compare prices and pick the courier most suited to what I wanted. And the booking process was very straightforward too. Correspondence after the booking wasnt so clear, hence only 4 stars, but this may be down to the courier I used rather than Parcel Monkey.
23/07/18 by O Smith
Very happy with the service. I highly recommend.
23/07/18 by Customer
A quick and very good service,Im very satisfied.
23/07/18 by Customer
Very reliable and prompt service, parcel arrived in good condition
23/07/18 by Customer
One of the worst company to use for international delivery, please do not go by there recommendation, I used DPD express which promised to deliver in 2 to max 4 days, it is almost 8 days , no status change. no tracking facility out of UK. I used Royal Mail at very cheap price and it went it 5 days and have good tracking facility out of UK as well....**** company. DO NOT USE
23/07/18 by Sathishkumar Venkatesan
Good service
23/07/18 by JOHN
Easy to use the website, i recieved confirmation emails quickly. the parcel was collected early the next day by a happy professional man, and delivered the next day.
23/07/18 by Debz
Excellent service and reliability
23/07/18 by Philip Trueman
Easy online process and just dropped at post office.
23/07/18 by Neill Redmayne
First time I sent anything overseas and parcel monkey were excellent!
Cheapest price for delivery anywhere as I compared their price with others. The customs forms were also made very easy to understand and all were a doddle to print.
Tracking links were provided and it all made for a easy delivery.
Top notch!
23/07/18 by nemesis1uk
Excellent service, dropped st post office delivered in 3 days
22/07/18 by Glenys
good service at competative prices i always use parcel monkey for heavy items ,
22/07/18 by pch classic and vintage parts
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