We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,630 reviews.
Easy service. Quick and efficient
24/05/18 by Mrs Lynn Gurr
When this service works, its fine - Its when it doesnt the nightmare begins. Parcel monkey have no direct contact with the courier, so if an important collection is running late, you have no way of telling if anyone is going to collect at all. There is no one to phone, just a sporadic chat system which is pointless unless you want to read apology after apology written by what seems like a load of 5 year olds. The only option is to re-schedule a collection which I have on a few occasions only to be let down again. In short, if you dont mind taking a risk that your unimportant package may take a few days to be collected, then no big deal, youll be fine with this company. If you have a serious business to run on deadlines, stay well clear and pay a little more for a dedicated courier service so that if things do go wrong, at least youll be kept in the loop. As the old adage goes, you get what you pay for..
24/05/18 by StevieM
Have used Parcel Monkey several times and it can be OK. Unfortunately this time has been a complete disaster. We prepared and shipped a gift for our daughters 21st birthday and selected a 2-day DPD express service to Spain. We did this 10 days before her birthday to ensure that it would arrive in time. We declared that there was a watch in the parcel that cost £249. Watches are allowed to be shipped according to the information. (DPD limit liability to £250 for watches so we were OK with that.) After over a week the parcel had not arrived we try several times to check what the problem was. DPD decided to stop the shipment based on the fact that the watch in the parcel had a battery in it and they do not accept to ship batteries. Given that almost every watch has a battery inside it, then why they allow watches but then refuse the shipment because there is a battery in it is completely beyond me. Guess what.... they continue to refuse to forward the parcel so it has ruined my daughters 21st Birthday... what makes it worse is that they now want me to pay to get the parcel back!!!! I have paid for them to ship it from UK to Spain which they refuse to do, then they want MORE MONEY to ship it back to me in UK when it never even left the UK in the first place. Parcel Monkey & DPD dont care. The just make it up as they go along and, since they know that my parcel is worth way more than what they want to deliver it back to me, I have no choice but to pay up AGAIN. They have me over a barrel, no choice.
24/05/18 by Rich L
Total Hassle Free
Prompt collection of parcel
Safe delivery to recipient.
24/05/18 by Customer New Testament Pentecostal Church
great service
24/05/18 by Customer
My parcel was supposed to be collected 11/5, but as today they still did not collect. Upon collection I waited at home all day, but they did not even contact me that day, even I tried to contact them. I have been in touch with them the last 13 days, nothing happened yet. Lawyer Is contacted in this matter, so better not use them as they are really not proffessional
24/05/18 by Vejledning
My parcel was never collected - I never recieved a missed collection card, I tracked the parcel to find that it said "delivery attempted" but no instructions of what to do next, how to re book and no way of contacting anyone. There was someone at the property all day on the day that parcel force said they tried to collect.
24/05/18 by Eleanor Winsor Grime
Excellent prices.Less than 50% oflisted rates.Fast delivery.Simmple paperwotk.Recommended
24/05/18 by John Hutchings
Bought a saddle it arrived broken tree ! Not happy thankfully insured but whether they pay out is a different matter they still owe me for a duplicate parcel delivery I bought with them but there customer service isn’t great
24/05/18 by annabelle
Excellent service thank you.
24/05/18 by JIll Tebb
Yet AGAIN, our parcels were not picked up and I had to reschedule collection. Absolutely awful service.
24/05/18 by Customer
came and collected when they said they would; item delivered ok well organised company.
24/05/18 by m. simms
good service and fast response
24/05/18 by Customer
Excellent service. Very smooth transaction. Highly recommended. Booked through parcelmonkey, used parcelforce option great fast delivery.
24/05/18 by Customer Jax. NORTH YORKSHIRE
UK MAIL TOTAL **** . CHARGED ME MONEY AND KEEPING MY PARCEL AS WELL .PROBABLY SELLING PEOPLES STUFF LATER ON SOME AUCTIONS , MAKING PROFIT GOOD BUISNESS IS THAT .
23/05/18 by Vladimirs
Straight forward easy to follow process. Definitely will be using this again.
23/05/18 by Customer
Without hesitation Parcel Monkeys service is superb and with great affordable pricing.
They collect my parcels, they are delivered as per my request without damage as each parcel is treated with respect.
So simple, so easy to use, you go on line, choose your options and that is all you need other than your credit card or #Paypal account.
23/05/18 by Karen Adam Westray
Very good for finding postal companies for meduim size parcels to send abroad.
23/05/18 by g Hutchsion
Excellent service and very easy to do!
23/05/18 by Jeannie Waye
Easy procedure, clear and concise. Excellent service from the chosen courier. Prices were clear and fair,
23/05/18 by Roger C
Great price and service.
23/05/18 by Glenn
Great service.
23/05/18 by ayaz
Parcel Monkey is a good easy company to use.
23/05/18 by Alistair Clark
The parcel was held at a depot for 2 weeks, after contacting parcel monkey several times they did not contact the courier in time and the parcel was sent back to us. We had confirmation by the courier after calling them my self, that parcel monkey did not contact them regarding this issue. BEWARE! only an email portal for support which takes upto 8 hours to respond. To save £10 or so on a parcel is not worth it, especially if you are a business sending a parcel. Your reputation is in their hands.
23/05/18 by Liam Davis
I AM VERY IMPRESSED. THANKS
23/05/18 by Tam Iyalla
Despite the parcel indicating fragile in numerous places, care was not taken and my teapot arrived smashed in to many pieces. The package was packed very carefully and thoroughly by the sender so excessive force must have been used to damage the item
23/05/18 by Jayne Bullivsnt
Package was collected as scheduled and delivered for onward shipment. Unfortunately the Parcel Monkey Tracking Number did not allow me to track my package, which actually arrived in Dubai within the time stated.
23/05/18 by Mike Smith
Was finding it hard to get a 23kg parcel uplifted from a rural area but this website sorted it with no hassle.
22/05/18 by cozzy12
Quick , efficient and no issues with delivery of charity goods to Capetown, South Africa. Thank you
22/05/18 by Elisabeth Mcmorran
Took a few days longer them expected but all was good
22/05/18 by Customer
My parcel was collected 2 weeks ago and it was supposed to reach destination in 2 days as stated on the website. I have tried to contact the company and apparently there is no phone number to contact them. Tracking the item is impossible once it has left British soil so who is responsible?
22/05/18 by Customer
Simple, easy to use - did what they promised. Thanks!
22/05/18 by Customer
An excellent service. Easy to book from the website and lots of options. Our parcel was collected well withtn the timeframe given and delivered safely. Will definitely recommend.
22/05/18 by Gill H
I have purchased the service for 24 hour delivery to the addressee but I have been waiting for collection since morning and no one is here for collection and label. There is no notification from the service when it will be collected. Shipment ID: PM6373114
22/05/18 by Shivay Pvt Ltd
Parcel Monkey not only saved me a shed load of money but they also identified the fastest route for the best price. I have used them before and I definitely will use them again.
22/05/18 by Mike Nicolson
Excellent service
22/05/18 by Hilary Coghill
Delivery and collection was great but tracking information by the third party was lacking. To the point is was still saying it was at the depot on the delivery day.
22/05/18 by Customer
Awful - Parcel not collected, I took two days off work. No communication until I contacted them, no apology! Terrible customer service
22/05/18 by Betts “Liksy” H
Seamless journey, easy to use system! Great !
22/05/18 by Mel
I booked 1 days deliver but reached my customer a week after.
22/05/18 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
