We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,630 reviews.
Cheap and to my door. Delivery guy was awesome
31/05/18 by Alex
Quoted £66 in Po for a 7.5kg parcel to Sweden - parcel monkey £22. Parcel on track with Parcelforce. Good Job!
31/05/18 by Guest
My recent experience with Parcel Monkey was fine, up until the point it arrived at its destination (Ciego De Avila, Cuba). Price was good (£61), collection quick, decent communications although a little slow with providing tracking details. Parcel Monkey sub-contracted this movement to Courier. I provided the required information of the parcel HxWxD and weight, just under 10kgs. There were some additional customs forms that also had to be completed. It got to Havana within a week or so and then took about another three weeks to get to my friend in Ciego De Avila. This is where the problems started. Cuban regulations are that private individuals can only receive up to 5kgs and the recipient still has to pay a delivery fee to the Cuban post office/courier, around 11CUC in this case (approx £8). If only Parcel Monkey had told me about this 5kg limit. As it was over by almost double the delivery fee asked for was 164CUC (approx £125). This is approx 5 MONTHS WAGES to a typical Cuban. The items I sent were, things to help a family that we take for granted here in the UK but to a Cuban either not available or far too expensive to afford, such as toothpaste, toothbrushes, shower gel, shampoo etc etc I spoke with their customer service team and was offered no help and had to work to get no more than an apology and a deflection to Courier, who will not discuss the service as it is a contract between them and Parcel Monkey. I suggested that they add something to their website which highlights the 5kg rule so others dont fall foul of it but to date, they have done nothing. Very unimpressed with their complete lack of empathy and although I have several more parcels to send I wont be using them again and make sure I inform as many potential customers of the poor service and the "weve had your money and now we dont care" attitude.
31/05/18 by Chris Cheetham
I booked a next day collection for a large parcel. I specifically booked it for collection on my only day off work. I contacted Parcel Monkey and courier on day of collection - neither were able to give me an approximate time for collection. I waited in all day from 8am-6pm, no show from courier. Couriers office closed at 6pm so unable to chase up with them. Parcel Monkey do not have a phone number so had to speak to them via web chat. They offered me collection in two days time, same as if I had cancelled and booked again myself. I asked if they could book for the following morning / afternoon. They said no it was too late. They made no effort to sort this out with the courier for me. They literally offered the bare minimum - cancel and rebook. Whats more the web chat agent was extremely slow to respond to each of my comments. Totally frustrated and unimpressed by the level of customer service.
31/05/18 by Ruby Loo
This is not ParcelMonkey, This is Monkey Business !! A company run by monkeys. I am surprised they are still in business. 11 days into the shipment and its is still thousands of miles from destination and still on the same continent of departure. Absolutely no updates on the tracking system for 6 days. I deal with hundreds of companies every year and I can assure you this is by far the worst of them. The next worst company is in a completely higher level. Do yourself a favor and avoid this company run by monkeys !!! My samples are at an unknown location and God knows if they will make it to their destination. I am contacting Paypal to reverse the charges. This company is a bunch of scammers. On yelp review they have 100% upset customers with 1 star rating, the absolute worse rating that can be and the first time I saw such low rating by all the customers. Yet on their own site, they are supposedly a 4.5 out of 5 rating. Pure BS!!!! they only post the ratings that are favorable and delete the 90% that are negative. I would not be surprised if they pay people to post fake positive reviews or if they do it themselves . They deserve a zero rating. Even 1 star is undeserved
31/05/18 by Simon
Complete scammers. Do not do business. Robbed of over $1,000 worth of items. I decided to try Parcel Monkey to return shoes to the UK as it was a cheaper option than say, using UPS. I shipped 4 pairs each with a declared value of $260. They were sent to a post via USPS which were then supposed to be sent to the final destination in the UK. Up to this point, 3/4 were delivered on the 21st of May. On the 29th of May, I receive a message from the post I sent them to saying that, and I quote, "Air City Post distribution center have received 3 empty boxes of returned goods from USPS that was under your account. Please let us know if you have have shoes inside the box, if so it is most likely that USPS lost your goods in the middle of the delivery process. Please let us know what you want us to do with the empty box.". I have checked the tracking of each and 3/4 were delivered on the 21st but I am just now, yesterday, getting a message saying that there are no shoes in the boxes, that they are empty and that USPS should be the ones to blame for losing the package. (the 4th shoe is set to be delivered). Well, the packages were not lost, they were delivered as per the tracking. What probably happened was that the thieves that reside at "Air City Post" open the packages, stole the contents within, shoes, and then claimed that they were empty. USPS are not ones to lose packages, much less steal the contents within. They are a federal agency. I replied back to Air City Post and have not gotten a reply, 25 hours later. Now I am left with nothing. The shoes have been stolen, and the amount for shipping the shoes will probably not return to my account. Do not do business with Air City Post. Parcel Monkey are also partly to blame for listing Air City Posts service on their website. I hope Parcel Monkey takes action and does the right thing, full compensation for the declared value of the shoes that were lost/stolen in the packages and a full refund for the cost of shipping. I will take further action if Parcel Monkey or Air City Post, do not comply.
31/05/18 by Josef
Ace, Picked the parcel 5 days ago and it has been already delivered today in Crete-Greece and at a lot better price than others.I have used them many times and I had only one hick-up once with extra cost so make sure the weight is right as the dimensions, Otherwise, great price and in my case the parcel was pick-up by parcel force at every occasion at half price of what parcel force would have charged me for doing the same job. I will use them again when needed.
30/05/18 by zacharias
Excellent service
30/05/18 by Tariq Khan
Easy to use and much cheaper than over the counter service.
30/05/18 by Customer
Top service every time
30/05/18 by Janet Cummings
So easy. Brilliant way to send a parcel.
30/05/18 by K.Cowell
Thank you the parcels arrived as promised
Really pleased
30/05/18 by Frances Patterson
Great service.
30/05/18 by Rafal Halub
Very good service and speedy
30/05/18 by Customer Margaret Graham
excellent, energy less great price and service
30/05/18 by p kerslake
Badly. Paid for collection, but ended up having to drop parcel to distribution point and DPD chat support was lousy and slow.
30/05/18 by Customer
Great thankd
30/05/18 by Sb trading
Was referred to PM by a relative. First use was a little tricky as I ended up on the collect and deliver service which was not what I wanted.
However, once pointed in the right direction I was able to obtain the drop off service I was looking for, then pay for and print the label in short order.
Very happy and will use them again.
30/05/18 by Andy T
The service was excellent I’m very pleased
30/05/18 by Jennifer Cherubini
Great price big savings
30/05/18 by Customer
Excellent service.
30/05/18 by Ken Newsome
Thanks very much ???? parcel arrived all good
30/05/18 by blair mccaul
Promt service, very feasible as its door to door. We were informed at every step, great value for money.
29/05/18 by Customer
Have only used twice so early days but overall excellent..
29/05/18 by Customer steels customs.
Parcel picked up promptly & delivered to Jersey 2 days later. Tracking was easy to do.
29/05/18 by David Fairweather
Get the best price for your choice of parcel delivery service
29/05/18 by Customer
tried to get a quote for a package, it was loading for ever till 504 Gateway Time-out Waste of time
29/05/18 by JACK
posted parcel to Argentina cost £40 4-6 days, it took 14 days they held at customs and they charge $100 parcel monkey didnt explain this, and we had to chase up customs ourselves, when i emailed parcel monkey they not bothered . i would not use these services again
29/05/18 by Mr Forshaw
great service by DPD and Parcel Monkey
29/05/18 by Kevin Robinson
cant track my parcels, nothing on our dashboard, not impressed.
29/05/18 by Delf coldwear solutions
EXCELLENT service and shipping times at a reasonable price. Have used them a few times and quite happy with the service
29/05/18 by Trevor Huntman
very well and efficient. Collected in good time and delivered to the return supplier without any difficult. Easy to track the journey.
29/05/18 by Ela
All went as planned - Bulky 23KG package - good price would use again
29/05/18 by Kevin P
A superb, remote collection service delivered by "Parcel Monkey" . . . Excellent value for money too . . .
29/05/18 by David Tee
Parcel never collected no note left to say they have even tried!! Still left with parcel 1 week later .
29/05/18 by Emma Bennett
I use these every time to post to Australia. They show the comparison rates and I (touch wood) havent had an issue with the companies they use.
29/05/18 by Kerrin
Great service, easy to compare and track. Cheaper than talking hold luggage on a plane. Will definitely use again.
29/05/18 by Orion Quinton-Porter
Ive used Parcelmonkey for a few years now but now Im part time Im not at work in the afternnons which is when Parcelforce usually pick up. I now find going through DPD and dropping off at Halfords on the way home is very convenient. The staff there are always friendly and it only takes a couple of minutes to process.
29/05/18 by KEENWELD (WELDING SUPPLIES) LIMITED
Used ParcelMonkey for 3 delveries so far.
Excellent value and hassle free service each time.
Highly recommended.
29/05/18 by bodymetal.co.uk
All very good but appear to of been charged twice which i will look into?
29/05/18 by Phil
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