We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,041 reviews.
Very bad communication from customer service
26/07/18 by douha
quick pick up and delivered on time
26/07/18 by irvin milne
No problem with Parcel monkeys system but I chose Parcel force who collected and delivered OK but unlike other carriers I have used e.g. DPD, there was no notification of anticipated times of collection or delivery meaning we and the recipient had to wait patiently. Not good service.
26/07/18 by Andrew Cullen
Perfect. Easy to use and saved me loads!
26/07/18 by Customer
Very straightforward and very reasonable and was delivered within given time
26/07/18 by MD Mazharul Islam
OMG amazing, all the way to Eire and I could see exactly where it was at all times, could even tell who signed and exactly at what time, couldnt fault this service and cannot recommend highly enough.
26/07/18 by lorraine byrne
arrived 1 hour before the alloted time
26/07/18 by Customer
Excellent service, gave me the best possible price for a big and heavy parcel, easy to use, would definately recommend this service to others.
26/07/18 by L.C.
Very good comparison site and gives all the options
26/07/18 by Sanj
Great service indeed, very pleased, at a reasonable cost.
26/07/18 by Neil Wright
All good with no problems
26/07/18 by Customer
Excellent service will use again thank you.
Best regards
Ghansham.
26/07/18 by Customer Ghansham Tailor
Very easy to set up smooth and fast delivery. Couldn’t be happier, thank you!
26/07/18 by Customer
Easy to use site,parcel collected on requested date and delivered very promptly the following day. Very reasonably priced and address labels are supplied by courier which is great if like me you do not have a printer.
25/07/18 by Marj
Was told about this company by someone we deal with wouldnt use any one else
25/07/18 by Peter
After searching around for the best service and price from a few places, parcel monkey surpassed them all in ease, cost, and finding the best service for sending my parcel to South East Asia from the UK in just a few days (a week ahead of schedule)! I will definitely use them again for posting abroad.
25/07/18 by Customer
The parcel arrived on time, was damaged, but nothing to do with the company to do with the sender who sent a massage bed in a bin liner????? no padding no nothing - great company, not their fault, thank you
25/07/18 by Customer
I have been sending parcels to the US for years and a friend told me about you, thank goodness the ease in which I can put the parcel together and then get it picked up at the door either the same day or the next day is great, I don’t have to struggle to the post office and all that entails, Great thank you Sylvia Devine
25/07/18 by Sylvia Devine
pretty good it would have been 5 stars if the tracking info had been a bit quicker coming, PM gave me the Carriers Tracking info and then all was
well. I would use this service any time I thought they could help.
25/07/18 by Customer Dave Aitch
Great, simple, well-priced service.
I didnt need to contact customer service, so I cannot testify to how good it is, but for simple booking, collection, and quick delivery from UK to South Africa it was brilliant.
25/07/18 by Tiffany
No reservations. This was really easy/convenient.
25/07/18 by tim
No hassle couriers
25/07/18 by Dean wilby
If I could give zero stars I would. Shockingly bad, non-existent customer service. Failed to collect my package three times, order cancelled automatically. This despite multiple assurances the item would be collected. AVOID, AVOID, AVOID! Try unibaggage instead - placed an order with them when these fools failed me. Collected on time, delivered on time.
25/07/18 by Duncan Sandbrook
Parcel Monkey did fine. Many thanks.
25/07/18 by Lawrence Suss
My parcel wasnt collected, but the website said it was on its way. I had to reschedule another collection. But have a unhappy customer now.
25/07/18 by Customer
Quick and accurate. Found much cheaper the pan Shipley.
25/07/18 by Customer
Have used Parcel Monkey twice to send large parcels to family in Italy. Both times i’ve Used DPD as they’v Proven to be reliable. £20 to send a 15kg box that takes 4 working days - wow, amazing value! I used an incorrect postcode once, which caused problems in Italy, however Parcel Monkey customer service was easy to get hold of and they corrected my mistake immediately with no issues.
25/07/18 by Hellen Dunne
Straightforward, Quick & Reliable. Would definitely use again and recommend to others.
25/07/18 by Customer
Absolutely a Joke Company. I booked a parcel 4 weeks ago after tracking for week(with no help from parcel monkey) I had to call myself the courier company and they told me that my parcel was returned to Parcel Monkey. Tried to reach out to Parcel Monkey by sending tons of emails and messages and after days they replied me my parcel was 4.6kg over weight. So the only option they gave me to pay the return postage(double the price of delivery). I paid and they booked the Parcel to return over to me. after Chasing through again for many days they returned the Parcel in a miserable condition. Ofcourse after being thrown away from one warehouse to another it was expected in that condition. Everything in it was completely destroyed.Luckily I covered it with insurance but unluckily they rejected my claim saying it wasnt packed properly. What a joke. On top of it they dont have number to call. Only email or chat. And customer service is the worst ever who repeat again and again and again(I mean and experienced it)only two things1- apologise and second that theyll contact the courier. If you book through Parcel Monkey then keep your fingers crossed if your parcel will be delivered. If not then good luck finding it. Will not recommend ParcelMonkey at all. Ive lost around £500 worth my money and in the end got only robotic apology. Dont be fooled by their cheap prices theyre for some reason. Please please dont waste your money instead pay to the courier a little more money and book directly with the courier which will give you peace of mind and secure delivery of your parcel. Parcel Monkey is cheap **** in the Market.
25/07/18 by Babar Zubair
Parcel wasn’t picked up
24/07/18 by annette bond
Good value, easy and quick to do
24/07/18 by Zac
I always use parcel monkey, it’s simple easy and quick. It offers the best value for money I have come across and have managed to post some large stuff for not a lot at all such as brakes off a car, exhausts etc
24/07/18 by Jamie Clarke
Brilliant! On time and care taken with my parcels XxxX
24/07/18 by Debbie Zevka
I always use Parcel Monkey to send parcels over to spain they are fast reliable and best price i have seen
24/07/18 by Customer
Failed to collect my package and failed to take any accountability for it, blaming everything bar themselves.
24/07/18 by Christian Murphy
For Parcelforce deliveries, always use Parcel Monkey rather than through a post office. It is cheaper and they can find the post code (the post office couldnt!) As you can give a contact telephone number for both ends, it is also more secure.
24/07/18 by Customer
Great price and service
24/07/18 by Customer
Utter garbage the courier must have stamped all over my parcel and used it as a rugby ball. Wont be using you or parcel farce again
24/07/18 by Customer
I sent a parcel to India that was delivered promptly, in good condition and for the unbeatable cost of 14 pounds.
24/07/18 by Foara Adhikari
Fantastic service and the right price
24/07/18 by Customern
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
