We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Value for money parcel service would recommend to all.
motorbike-luggage.one
18/06/18 by ron anderson
Took three tries before the parcel was collected. The tracking at first said that it would be collected on Monday morning. Later on I got another email that told me it would be collected in Tuesday. Wasnt collected then either so I had to reschedule it. Driver was nice and customer support was fast and able. Ergo 3 stars. Would be great if you would have a number to call and that I wouldnt have to make an account to talk with your chat.
18/06/18 by Susanna Hyrkäs
No issues and first class service transporting two bikes and a wheel to the mainland from Northern Ireland... only reason I marked it down a star is there is a lack of phone support which in my mind would rate the a 5 star plus company if it provided phone support!
18/06/18 by David Cochrane
Excellent service, parcel sent to Italy via Parcelforce was delivered in 4 days
17/06/18 by Philomena
Easy site to use. Found a fair price for a courier.
17/06/18 by M61Vulcan
Easy,fast and careful of things
17/06/18 by Customer
Ive always had very good service
17/06/18 by Ian Atkins
Excellent from start to delivery!
17/06/18 by Lulu C
Use Parcel Monkey regularly to send to France. They are brilliant.
17/06/18 by France
Great service, easy to drop off locally.
17/06/18 by Doug Morgan
Really easy to use and good value, excellent.
17/06/18 by Mrs k murley
Can’t fault the service from ParcelMonkey!!!.. I use it regularly to send parcels to France and they never let me down!! Parcel is collected in time slot... tracked all the way... and always arrives within 48 hours. I .e 2 days.. recipient is informed of delivery one hour slot also! Excellent !!
16/06/18 by J Connell
Collected and delivered in good time.
16/06/18 by David
Used various comparison sites for both UK and international and Parcel Monkey came out tops in price and ease of use each time.
16/06/18 by Jurie
Great service
16/06/18 by Kristiana
Collected at the time specified, with an hour slot, which was useful
Delivered before expected
16/06/18 by Andy Mo
Excellent, quick service and affordable prices. Highly recommended.
16/06/18 by Customer
Did everything it said on the tin
No complaints, though the guy sent to pick up did not read the note taped to the front door addressed to his delivery firm, lucky I was still in ; - )))
16/06/18 by Customer
Much cheaper than royal mail. My items got delivered to europe from london in 5 workings days. Many thanks. Now i know how to send any future parcels
16/06/18 by Customer
The parcel got to its destination but twice you have taken additional charges after delivery. I weighed and added extra weight when I submitted the parcel details but on both occasions you emailed me to tell me that you had taken an additional charge from my account!
16/06/18 by Customer
bloody easy to use thanks
15/06/18 by Customer
Courier collected the parcel on the day stated and was delivered next day. All at a competitive price. Would definitely use again and reccomend. Thanks parcel monkey ????
15/06/18 by Customer
Prompt collection, easy tracking, good service
15/06/18 by Sarah Druce
top service very good
15/06/18 by Customer
Excellent service. Delivered to Post Office for my convenience and at my home in 3 days.
15/06/18 by Glenys
Easy to use, great price, clear instructions. Parcel arrived very quickly. Exceeded expectations.
15/06/18 by Mr Peter Cotter
very pleased with service the items were delivered on time
would use again and recommend them.
15/06/18 by leslie
Quick & easy, would recommend
15/06/18 by Syd Mann
used them for a few months 100 or so parcels majority no issues had about 5 of them late deliveries. contact customer services only to be fobbed off stating they are a price comparison website not a courier service.im general happy with the service but not with customer services
15/06/18 by Customer
Have only arranged a handful of deliveries via Parcel Monkey so far, but all seems efficient. Easy to arrange and tracking is good.
The only difficulty is in trying to book a timed delivery a couple or more days ahead - but maybe it was me and I wasnt reading the instructions properly.
15/06/18 by Tina Smith
Ive used Parcel Monkey more than once and the service is always really good. The pacer arrived on time
15/06/18 by Customer
Brilliant service, collected and delivered within stated timescale
15/06/18 by Sheelagh Rhodes
Easy online booking great price, delivered the next day, thats all anyone ask for. Would defo use again
15/06/18 by miss sc sullivan
No phone call, no txt message, no email ...and I have to log onto your website to know thst my parcel was delivered to someone else...but not to me.* tracking indicates delivered on the 14/06/2018 at 13:33pm but not to me or to the receipient indicated on the label. Very poor service,not happy at all.
15/06/18 by Eduardo Teixeira
Waited home whole day. parcel guy didn’t call me when he arrive, I had to check the tracker myself in order to find out he has already been my place but didn’t try to call me or pick up my luggage. It’s a shame that when they ask you for your phone number and never calls you, I wonder why we had to give our telephone number in first case. It was terrible service after all, I had to keep my luggage at a storage room next days since I was leaving the country that night, this costs me a lot of money and time. Plus, when I ask for refund, they claim that “driver suppose not to call you”. So I should wait outside my hall until he comes? It doesn’t even give a specific time when driver was going to be here. It was a unbelievable service and will never use it again!
15/06/18 by Customer
Terrible service, i would advise everybody to rethink their courier choice! I booked a collection of an item and paid for next day collection and fast shipping. They collected the parcel after 4 days of me paying for for it. The whole time their “support” was absolutely useless. After dinally collecting the parcel they sent it to the wrong delivery depot and had to return it then send it again.. so from next day delivery (which also costs more) it became 5 days delivery. When i asked for a compensation for the huge delays i was told this will be passed to the “refunds team”, which i am sure does not exist as I’ve been told that 3 times now and no one has contacted me or issued a refund. They used to be decent in the past but i would strongly suggest to avoid them if you don’t want headaches.
15/06/18 by Alex
The tracking now shows that my parcel has not arrived in Singapore and is coming back to Aberdeen. It looks as if it didnt even leave the UK. This is for my grandsons birthday. I paid for it to be delivered in 2-3 days, 10 days ago. His little face will be so sad when he finds out that his Gran hasnt sent him a parcel:-(
14/06/18 by LAbz
Quick and easy to book, quick collection and fast delivery UK to Greece.
14/06/18 by Elizabeth Cutts
So far seems to be ok. The pick up last Friday was later than I had hoped - I know pick up could be anywhere from 8am to 6pm, but my pick up wasnt until 3pm, and Id hoped it would be a morning pick up since Im in central London. I thought the delivery would be 5- 7 days, and today is day 7. I can see my boxes are in the delivery country, but so far they are not at the destination. I would really like the option to choose a morning or afternoon pick up, so I dont have to spend the entire day in the home waiting - I have to do child pick ups etc. The men who came for pick up were very nice, and polite.
14/06/18 by Customer Yve in Earls Court
Very reliable and trustworthy and so easy to use
14/06/18 by F sol
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