We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Good service, easy to use, just very pricey.
14/06/18 by CustomerDinah Petrie
Efficient and value
14/06/18 by Ian
Should have been delivered next day but wasnt so would have had 5 stars.
14/06/18 by J S
Very happy ..professional service
14/06/18 by Brian
UK to Singapore in 4 days over a weekend! And much cheaper than Royal Mail too.....
14/06/18 by Mac
I have sent several parcels to New Zealand to my son and his family, and on every occasion I have after delivery received an additional charge because my weight and measurements have been (wrong)????. This is not acceptable when their courier states that the weight is actually treble what I have stated. I have no way of confirming this, and cannot see the evidence of this. Very Very POOR. Not Happy and will not use them ever again. Roy Shury.
14/06/18 by Roy Shury
Service OK, but disliked being badgered for a TrustPilot review afterwardfs.
14/06/18 by Customer
Very simple and easy to use. Collection of parcel was straightforward and quick. I used Parcel Monkey to send a metal antique sign from my business to Connecticut, USA. It was so much easier than I thought it would be, a lot cheaper too! I would recommend Parcel Monkey to anyone who wants to send parcels overseas with ease.
14/06/18 by Customer
Really good service. Collection and delivery on time.
14/06/18 by Customer
Good reliable service.
14/06/18 by Customer
Did not collect package which was left at front door as instructed. Important package to go that day to be delivered the next day. No response to many phone calls to find out about package. Then point blank refusal to rectify or refund payment when I had to send by royal mail for next day delivery. Would NOT recommend to anyone.
14/06/18 by Customer Anne White
Fantastic service - picked my parcel up on time and delivered to correct address ! Bonus was the service I used via Parcel Monkey was cheaper than either Royal Mail or Parcelforce - job’s a goodun ! ????????
13/06/18 by maria weston
After dismantling my item because it was a babys trampoline i put the correct dimentions in and they refused to let me send or print my label even after paying for it and wanting to drop it of myself because they refused to belive the dimensions of the item were correct because i had dismantled it. Also on the same day refused two other small DPD items because of this and my account has been suspended. I would not use this service if you dont have to. Also over priced compared to the new websites i have found today
13/06/18 by Customer
easy to book
paid on line all went very good
13/06/18 by Jamie Mashembo
service really faster i received the tex for delivery 18.30 and i received ate 10am
13/06/18 by Customer
Seems to work without issue. Havent used hundreds of times but has been successful in the main
13/06/18 by Alan Ferdman
Fantastic service, will use again
13/06/18 by claire ogden
Great service never had a problem with collection or delivery
13/06/18 by Customer
Easy to use booking in system, do not have any problems with this company.
13/06/18 by Steve Waters
this company is the worst company i have ever dealt with, i have sent lots of parcel and several times my parcel has been incomplete or lost by this company. they do not accept any responsibility and have a disgraceful attitude. recently they delivered my last parcel to the wrong country. they told me themselves, however not only do they refuse to compensate me for the value of the parcel, they also refuse to refund the postage costs.definitely avoid this company.
13/06/18 by Mojgan Fazli
Easy, quick and cheap
13/06/18 by Audrey Thirkill 34670
Very happy with this company - always my GO TO choice.
Use regularly.
I would recommend.
13/06/18 by Denise B Norfolk
Booked it on the system at 9.20am for a collection that day but booking wasnt passed onto parcel force until 4.15pm so collection was a day late
13/06/18 by Customer
Excellent Service as all ways :)
13/06/18 by Customer Shirley
The Parcel wasnt picked up on the day specified. When I rang UK Mail they said they had been to collect and hour earlier than the allocated time slot. I was in (but didnt hear them) and they left no calling card (did they come?). UK Mail requested an urgent pick up before 8pm. They didnt arrive. All in all, I waited in from 2.30pm-8pm. The UK Mail phone helpline was nice and helpful... but didnt help. They arrived the following morning (more time off work) and then the service went smoothly.
13/06/18 by Mr H
Pickup was on-time, delivery was on-time.... you get what you asked for...could not be better..
13/06/18 by Colin
Excellent service
13/06/18 by customer
They do what they say they will great service no fuss
12/06/18 by Craig
No trcaking info available. Note received that parcel had been delivered to my UK address instead of my Bahrain adress before it was actually delivered to Bahrain. Marks out of ten on this one would be 0. Luckily parcel arrived in Bahrain. If it hadnt, I would have been devistated. You noreally do a great job. Not sure what happened this time. Will have to think carefully if Im going to choose DPS for my next parcEl. À
12/06/18 by Customer
Website was very easy to use. Process was user friendly. Could not fault the service
12/06/18 by Tracey
Great service thanks
12/06/18 by Catherine
Perfect service, picked up on time delivered on time in good condition
12/06/18 by richardnorth
Straight forward to use.
12/06/18 by Mr Mark Pennington
Great for straightforward UK deliveries, but anything out of the ordinary or out of the UK is difficult. Customer service is tedious with different people involved each time you contact. It is not OK just to refund the cost of a delivery when it goes wrong, somewhere is a disgruntled customer still waiting for a delivery.
12/06/18 by Kathy Bevan
Picked up correctly on the day, but still hasnt arrived after 7 days!
12/06/18 by Michael
easy to fill out form to book a delivery/collection, reasonable price, easy to track, quick email responses/communication, good for international delivery/couriers, parcel arrived exactly when it was dated to
12/06/18 by Angela
Very good quick service
12/06/18 by Stephen Hayes
Very good. was the easiest way I could find to send a consignment of parcels rather than individually.
12/06/18 by Global Forgiveness Initiative
They failed to deliver my parcel from portugal to UK. They mentioned that it was damaged by DPD. But it was damaged between my UK address (because I wasnt home) and the depot. Also, DPD did not try to deliver the parcel again. Now, Parcel Monkey decided not to give compensation. Please dont use them!!!! You lost yout money, your parcel, and even your compensation!
12/06/18 by DIANA
Parcel monkey has the best of both worlds - some of the cheapest courier prices you can find online whilst also having a system that is very efficient and easy to use.
12/06/18 by Mr David Silvester
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