We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,053 reviews.
Great value for money. Super easy to use website. I dont go anywhere else now. Thank you
08/06/18 by Rachel Cushing
Brilliant never heard of it before I was told about it I will use it again very useful very very good excellent what more can I say.
08/06/18 by David Williams
great service. cheers
08/06/18 by Customer
Normally good service. Dont pay insurance youll get NOTHING. My parcel was DROPPED on one corner damaging contents beyond repair.Their answer. WRONG SIZE BUBBLE WRAP. Will ship in WW 2 ammunition box in future. Disgusted.
08/06/18 by Tezza b
My first time ordering a delivery and it was to go abroad. Everything went perfectly and quickly and easy to do. Will use ParcelMonkey for any future delivery’s I’ve to make. 5 Stars.
08/06/18 by Daniel Mc Donnell
GREAT SERVICE
08/06/18 by Donna Small
Quick delivery. I love it
07/06/18 by Martina Csiki
So easy to send a parcel this way, parcel collected at specified time and delivered as promised.
07/06/18 by Julie Birchall
Comparison feature seemed good, but then Parcel Monkey become an unnecessary and ineffective middle-man, so my advice is to get the comparison, then just go direct to the supplier yourself. I paid a high rate to order a collect and deliver service with next day and additional insurance. Tracking reference never worked. The goods were not collected next day, or the day after, and when I queried it, Parcel Monkey only rebooked it for the following day, now three days after ordering a next day service. So, as they are just a middle man, it appears theres no chance of a reduced fee (at my request, seeing as its no longer "NEXT DAY") because I assume they only take a referral fee. Even after rebooking, the tracking reference does not work, so I lost faith as they still couldnt guarantee the goods would be collected next day, as they "have no access to driver location". Full refund has been promised, in writing, but with 3-5 working days to process, in this day and age of faster online payments (I paid them instantly).... Remains to be seen if they can keep to a drawn out deadline like this, one they are entirely in charge of, to try and redeem themselves...
07/06/18 by DoubleDee
Excellent service
07/06/18 by Customer
Drop off point not far away
Delivery tracked and timely
07/06/18 by Customer
Paid for a next day delivery. Was assured when parcel was picked up that it would be delivered the following day - Saturday. It did not get delivered until Monday 1.30 by which time it was too late. Very disappointed wit
07/06/18 by juliet fletcher
Just great. Delivery even before that expected
07/06/18 by Customer
Great price that beat all others and a very swift delivery to Italy. I’m very happy! Thank you.
07/06/18 by Yahsir Nasir
International Postage to Dubai using Parcel Force - could have been a bit quicker as for the price you pay for a small 100grams package is quite expensive. Overall experience from Parcel Monkey is smooth. easy to send.
07/06/18 by Shaze An
havent opened the parcel yet to check but as quick as usual!
07/06/18 by Mag
Very good service and secure delivery
07/06/18 by Mudassir
Competitive quotes, service delivered on time
07/06/18 by Mircea
Best prices in the market. Good service and no hastle of dropping off parcels or queue up at the post office. Cheaper than Royal Mail
07/06/18 by Customer
Great easy service
07/06/18 by KEVIN BYRNES
Really good, the parcel came to the destiny before that schedule
07/06/18 by Customer
All good, no problems.
07/06/18 by A Castro
If I could 0 star this company I would. Quick summary because I cant be bothered to rant again but honestly the service provided has been ABSOLUTELY appalling: - Collection was delayed with no communication - Delivery was lost on en route with no communication to advise - As a result delivery took 4 weeks rather than 5-6 days as advised when booking parcel - 0% compensation for the failure of the service quoted and paid for - Service using the online portal was appalling, agents were simply copy and pasting standard responses to in depth queries - Item arrived and when opened the packaging an expensive item is broken (which was insured) - Package was clearly mishandled, corner of the box is caved in and pictures to prove this were provided when requested. - Claims department refuse my request against the insurance because You cant prove you own it without a receipt - the item was gifted to me a few years ago so obviously I dont have a receipt! - I have since got this item repaired and in response to me sending the repair receipt for consideration for reimbursement they had the audacity to just CLOSE THE SUPPORT TICKET without any further communication advising me I can no longer make any claims against this item. I honestly believe you can tell a lot about a business on how they treat the customers when the service fails, which it inevitably does regardless of what business you run, and I would never use this organisation ever again because of how shockingly bad their service has been! I will never be recommending anyone to use their service as a result and only a full reversal of their service up to this point which includes a full apology for the way they have treated me (a paying customer), a full refund for the shipping AND reimbursement of the cost to repair to my item could even start to make me change my mind.
07/06/18 by Matthew Bell
Easy service recommend anytime
07/06/18 by Customer
DO NOT USE THIS COMPANY FOR SHIPPING!!! Not only was a paid shipping label never provided, the customer service people refused to provide a refund. "Support ticket" messages are ignored. Based on other reviews, I am not the only person who has had this experience.
06/06/18 by Shay
Impressive how fast it arrived overseas, especially how cheap it was. Definitely will use it again
06/06/18 by Customer
Easy to use website plenty of options for delivery
06/06/18 by Susan Jones MBE
Good service, thank you.
06/06/18 by CustomerJ.M.F.
I had to rearrange 3 collections 2 times and nobody arrived. When I called dpd they told me they did not have any collections from parcelmonkey scheduled on those days. My customers were unhappy. This caused serious problems I had to canell them and order on another courier.
06/06/18 by Matt
Our Response: Hi Matt,
Sorry to hear your chosen courier failed to collect.
Please open a support ticket or contact us via our Live Chat so we can investigate this.
Apologies on behalf of the courier.
Kind regards,
Mike
Great comparison site. Easy to use and choose the company you want. Parcel was picked up and delivered on time and it all went smoothly.
06/06/18 by Customer
Really great website and easy to find a carrier to use based on the costs. Love the transparency of this and easy to arrange. Highly recommend and will use again
06/06/18 by Kirsty Jackson
Absolutely brilliant! I organised a courier to pick something up from Japan and deliver it to the UK - and it took A DAY!! I couldnt believe it!
Will 100% use again! THANK YOU!
06/06/18 by Jess Lawson
My parcel was picked up in the UK on Thursday and delivered to my door in Madeira, Portugal 4 days later on the Monday, 3 days earlier than estimated when I booked the service.
06/06/18 by VUSL
Very easy website to navigate, quick service and friendly drivers.
06/06/18 by Carolyn Simm
Site is easy to use & you can choose your carrier to suit & prices are excellent. You can even get labels printed by some carriers so the sender doesn`t need to bother. I`ve used them before & would use them again.
06/06/18 by Patrick
PERFECT IN EVERY WAY! The drop off point was easy and the parcel arrived at the destination in less than 24 hours .... highly recommended to everyone needing a quick delivery service
05/06/18 by Karen Thorne
Love it the parcel arrived within 5 days.Great service
05/06/18 by Arjeta Vukaj
Speedy pick & fast delivery. All in all excellent service
05/06/18 by Anthony Church
Used parcel monkey, chose parcel force who let me down, I payed for next day delivery, parcel force driver failed to collect twice, lied about me not being home, spoke to his manager who promised me a Saturday delivery upgrade because it wasn’t collected until Friday when it should have been collected Wednesday, let down with that also, parcel didn’t get delivered until the following Monday!! I also contacted parcel monkey first day I was let down with no reply!! Overall not happy one bit.
05/06/18 by Terence
Cheapest about
05/06/18 by Customer
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