We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Booked Courier for collection via Parcel Monkey. Courier didnt show up and tried to contact the Parcel Monkey on their live chat, just offered me either a refund or reschedule. And you know what, they were asking me to reschedule or not and the next second went offline straight away. What an amazing experience with Parcel Monkey.
27/12/18 by M H
Tracking system is poor. Number on card shows no results.
27/12/18 by Eric
My package still not arrived at destination I asked for ! I made several complains and they still dont know nothing about it ! The customer service is none and they answer my trustpilots reviews promising they are doing some about it but its all lies! I ask for a refund or compensation but they refuse... be aware I send my package from Bristol (England) to Portugal and after 1 month still didnt arrived and they dont know nothing about it ! The is the worst service I ever had ! Its really cheap but the customer service its the worst I see in my life ! Stay awaw of this company ! If you dont believe check the facebook page and you will see the bad coment they got ! SCAM
27/12/18 by Fabio Xavier
Easy to book and pay - an excellent service and I will be using it again in the future
27/12/18 by R Bayley
I booked a collection from my mum’s house in England to my workplace in the south of France. It was collected on the correct day but from then on, the service went from bad to worse. The tracking system displayed the wrong parcel, saying that my parcel had been delivered and signed for by someone in Reading. I emailed ParcelMonkey - no response. A couple of days later the tracker was changed to a company called Norse - again, this wasn’t my parcel. Eventually, Courier sent me an email saying that they were delivering my parcel. By this time, it was going to be delivered during the Christmas holidays so my workplace was closed. I changed the delivery address on their website to a Courier pick up point in our local supermarket. The day of the delivery finally arrived, only for the delivery man to call to say that he was at my workplace, but it was closed so he couldn’t deliver! I’ve now changed the delivery to my house but they can’t deliver until the 28th December. I’ve had to explain to my children what a ****-up Father Christmas has made! Honestly, the whole experience has been a shambles with zero communication from ParcelMonkey. Never again!
27/12/18 by Laura Oakes
Easy peasy and great pricing. Ill be using Parcel Monkey again!
27/12/18 by Src
its the 3 working day n my parcel is still.in UK no gifts on Christmas.Felt so embrassed and ashamed. Providing wrong information and do not take complains for it it wonot came now until monday n i booked Priority int for 2 working days
27/12/18 by Customer
A good efficient service, easy to use.
27/12/18 by Customer
I needed to send some low value items to a friend, Royal Mail was ridiculous in price, so Parcel Monkey was a brilliant cheaper alternative. Easy to drop off at a a location convenient for you and arrived 2 days later with no issues.
27/12/18 by Jess
Easy to organise, competitive prices, and collection and delivery within tight predicted times. And all during the busy Christmas period. Will use again.
27/12/18 by IDG
Quick and easy, couldn’t be simpler!
27/12/18 by Alison Scudamore
The parcel got delivered in the time stated. Very good.
The issue: having to stay home all day as there is no collection time slot! Not good!
27/12/18 by Customer
Did what I expected and for a reasonable price
27/12/18 by Red Man
Great service. Great price. Driver was very helpful and pleasant
26/12/18 by Kay Kane Customer
Terrible service, even worse aftercare - they tried to get out of insurance payout. Had to take them to small claims. Thank goodness the procedure for small claims is straightforward.
26/12/18 by Alex
One less star as it took a day longer than advertised
26/12/18 by EmmaT
excellent service
26/12/18 by m west
Very good . Parcel pick up and delivered to romania in 4 days
26/12/18 by nathan rivers
UNBELIEVABLE delivery service! Brilliant as usual, but this has been the best yet! Christmas parcel to our daughter in Tignes, French Alps, weighing 17Kg picked up from our home in Northants on Monday 17 December AND WAS DELIVERED: Wednesday 19 December 12 noon!! Thank you - just superb service
26/12/18 by Jab1jan
Sending Christmas presents abroad to the Grand Children have always been a nightmare due to the expense ,up until now only been able to send small items of around a kilo and even the cost of that was astounding. This Year I was able to send Santa in the guise of Parcel Monkey to my grandchildren with a few boxes full of Christmas presents. 5 corrugated Cardboard removal boxes(H x W x D) 32 x 26 x 47 cm full of presents only cost me £60 I couldnt believe that it was so cheap at Parcel Monkey and neither could anyone else ,
26/12/18 by Kate Holton
Always check the options offered by parcel monkey when sending parcels in UK or abroad, cost savings and easy tracking - excellent service
26/12/18 by TKal
A GOOD POSTING EXPERIENCE, WOULD USE AGAIN
26/12/18 by Jan Kerry
Went well. parcel needed to get to Hong Kong and it got there in time.
26/12/18 by Juliette
Always been on time and brilliantly cheap
26/12/18 by phillip greenwood
Nobody collected parcel. Live chat asked to wait until end of day. Nobody arrived Customer support very poor No acceptable alternative offered. Offered an alternative pick up slot 8 days after I paid for the service. Otherwise told to cancel the order and pay an additional fee for a drop off service. This is really poor service given error nothing to do either me. Told that someone will contact me directly when asked to speak to a manager. I have not heard anything yet I do not know when the parcel will be collected still and I have paid for a service I am yet to receive. I feel completely sidelined as a customer and unvalued
26/12/18 by Customer
Great Service
26/12/18 by Gary crossland
Arranging a courier was quick and easy, and my parcel was delivered without any problems.
26/12/18 by Edwin
i paid and booked for next day delivery on the 18th dec and my parcel still has not been delivered. I have emailed on numerous occasions and spoke to others at uk mail and Courier. they tell me you have not even scanned my parcel since collecting it from me and they dont know where it is. your service is totally disgusting as someone is now without their xmas gift thanks to lack of attention at your side.you took my payment quick enough and decided my parcel was not important enough to deliver absolute joke of a service. I still dont know where my parcel is so i would appreciate it if someone could get off their extra long tea break and get this sorted out now. I EXPECT AN ANSWER FROM YOU ASAP AS NOT ONLY HAVE YOU LET ME DOWN YOU HAVE ALSO LET MY CUSTOMER DOWN AND I CAN NOT SAY ANY POSITIVE ABOUT YOUR COMPANY OR YOUR SERVICE AT THIS POINT.YOUR LIVE CHAT IS A JOKE ASWELL. OVER 25 MINS WAITING FOR A REPLY AND STILL SURPRISE SURPRISE STILL NO ANSWER.I NEED THIS SORTED OUT NOW.....
26/12/18 by brian
Parcel has still not arrived with no update.
26/12/18 by Customer
I have found Parcel Monkey the most reasonably priced together with excellent courier service
26/12/18 by Mohamed Nanji
The job has not been carried out as you planned.
26/12/18 by Customer Uloaku George
Quite the best parcel delivery service Ive ever used. The whole process was easy to initiate, the parcel delivery (overseas) took less than 2 working days and it was an excellent price.
Id definitely recommend this service to anyone looking for a quick, easy delivery service thats great value for the money.
26/12/18 by Tim Schofield
Really impressed with this service from start to finish. Easy to use website. Very competitive prices. Quick delivery with up to the minute updates and helpful staff.
26/12/18 by Lollyflop
Parcel Monkey site was easy to use and gave a good appraisal of options. Was let down by the utterly appalling Parcelforce or should I say Parcelfarce who took 5 days to deliver on a 24hr service. No communication, no customer service. Atrocious -100/10
26/12/18 by Customer
Excellent service
26/12/18 by Rachael
Didn’t pick up my item, when I checked to see if the driver was coming it stated that they’d called and there was no reply. This wasn’t the case, I’d been home all day, three cars parked on the drive and the time they gave was the exact time that my boys had come home! Christmas gift wasn’t deliver and although I’d emailed and tried to join the chat room there was no reply! Useless, wasted money and will no longer use .
26/12/18 by Customer
Used a few times, always my first choice
26/12/18 by Derek Plews Customer
Still waiting for parcels to arrive at correct destination? Address amended for some reason so still in transit? Would have hoped DPD courier woyld have made contact if unsure re delivery address????
26/12/18 by Customer
Delivery time as promised ..package arrived safely and signed for..recipient happy with service as well
26/12/18 by MS SUSAN O
Courier are blaming you guys for them being 4 days late because I asked for a refund. No one is helping me so I’m a little cross at this.
26/12/18 by Customer
