We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
This company should be avoided at all costs. My parcel was collected last Wednesday 12th December for next day delivery. It never arrived and parcel monkey have been truly appalling to deal with. I have no idea where my parcel is and neither do parcel monkey and they couldnt care less. I have sent email after email trying to find out whats happening and the only generic response is that enquiries are being made and they are happy to help with anything else. i dont need help with anything else just the location of my parcel!!!. Please avoid.
19/12/18 by Hilliard
no hasle, quick, swift service
19/12/18 by Customer
Sent a parcel to Portugal just before Christmas. It arrived within 5 days and was a reasonable price. Very happy.
19/12/18 by Emma Gray
spot on as usual.
19/12/18 by Gerry
Very straightforward - no problems at all
19/12/18 by Customer
Always competitive and easy to use.
19/12/18 by J Draser
Excellent service, would definitely recommend.
19/12/18 by ERIC MADDOX
This is second time I have used parcel monkey and would not hesitate to use again excellent service.
19/12/18 by Mrs Susan Davies
Wouldnt use again and advise you you to do the same. If I could leave no stars I would. Have used parcel monkey quite a few times and had no problems, until a parcel went missing. Very unresponsive and unhelpful when they do respond. I paid for insurance and it seems impossible to get them to start the process. Being passed from pillar to post. Parcel been missing over a month and of considerable value which needs to be replaced. This things happen bit the customer service is awful!
19/12/18 by Susan Eales
Very easy to use, good couriers (on the whole) and competitive rates.
19/12/18 by Leslie Williamson
Fair price and delivered on time thank you
19/12/18 by Kevin
Delivery was so quick. Delivered by 3 days. Good job Parcel Monkey.
19/12/18 by Brenda McRobbie
Awful service. Sent parcel to Romania. 1st attempted delivery was on 13th November, way over the suggested arrival date. Since then no sign of the parcel being redelivered. Hopelessly trying to get compensation. Was most recently asked to click on order and download customs order yet there is no option for this when clicking on order. Why I have to now send an online invoice when Parcel Monkey have all the details already (size of box, contents, value etc) I have no idea and suspect it is just delaying tactics from Parcel Monkey or DPD. The box contained about 25 hand made, waterproof, warm, winter coats for ex-street dogs in a private shelter. Hours of work , lots of expense and knowing they are missing is so disheartening.
19/12/18 by Angie Skene
Very quick great service
19/12/18 by Customer
I would not trust anyone else.
19/12/18 by Sue Coates
It is now 8 days since I delivered the parcel to a pick up point. The website says delivery to Australia is 4-7 days. When I queried the delay I was told the package (just photo albums) was in UK Customs still, that this was normal and delivery should be about 21st Dec in Australia. This is not what it says on the website. If its normal for packages to be held by UK customs then this should be factored in to the timetable. Also the tracking is 5 days out of date. The latest tracking was 13th Dec. You should show tracking daily. I didnt know where the parcel was until I sent an email enquiry (which was answered very promptly)
19/12/18 by Customer
I send parcels to Sweden a few times a year they always arrive in time and with no problems great service
18/12/18 by Michael Day
I sent a parcel to Goa India on 20/11/18. It was due to reach Goa on29/11/18. It has not reach there it has not been returned to me and now they can’t find it Unacceptable very bad service. How can I complain
18/12/18 by Jaindrabala Gandhi
My Sister, who the parcel should have been delivered to, says its not arrived yet - please can you advise when it was delivered, where and who has signed for it please?
18/12/18 by Mrs Willatts
Great service, to time and prompt
18/12/18 by Beverley Hines
All went as planned
18/12/18 by Bruun Design
do what they say they will do!
18/12/18 by steven bull
Quick and good value
18/12/18 by Customer
Brilliant service.
18/12/18 by Customer
The best price and cannot fault the service. Very pleased.
18/12/18 by Mark Flint
Booked. Printed. Shipped. Delivered. Nothing lost on the way.
18/12/18 by Jake
I send a lot of parcels and the incidence of issues with Parcelmonkey is notably higher than with other agents. Prompted to leave a review following a recent failed collection for a critical booking for transit with their branded service. I contacted them to explain the problems during the day (courier said it wouldnt fit in the van and that hed hopefully be back later) and the importance of it being collected. They resolutely declined the opportunity to intervene before 6pm when it became a failed collection. It became a failed collection and Im now in a bind with the customer. Live chat is great, but not much use if the people chatting are unable to really help. Ill using another agent in future.
18/12/18 by Paul Lambert
Ya did gid and it wiz a braw :)
18/12/18 by Ian Findlay
No fuss. Just great service and price
18/12/18 by Mr Vivian Hinds-Payne
Parcel was collected and delivered without problems
18/12/18 by Customer
Overall this is a superb and affordable service with clear concise instructions and easy to follow guide
18/12/18 by Lee
This is the second time I have used Parcel Monkey UK and on both occasions my parcel has been delivered promptly and safely. Highly recommended.
18/12/18 by customer
Service is very good, it would have been 5* if the web site was a bit better
18/12/18 by Kim & Dave Clayton
Easy to use and saved us loads!!!!
18/12/18 by Sarah
Brilliant service ????????
18/12/18 by Oskars
Always been except!
18/12/18 by Customer
It was with trepidation that We tried this service and in the low expectation being delivered on time and in one piece. However we were pleasantly surprised with how quick it got there and had a call from our daughter to confirm. Minimum stress maximum ease would definitely use you again.
18/12/18 by Sheila
Fab service - will definitely use again.
18/12/18 by BB
Worked very well to get a parcel to France
18/12/18 by CollectPlus Customer
My Customer was really annoyed as his delivery sat in Peterborough for 3 days then went for another stay of three days in Swansea. Telephone contact to the courier was useless.
18/12/18 by Customer Alex Wright
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