We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Worked very well to get a parcel to France
18/12/18 by CollectPlus Customer
My Customer was really annoyed as his delivery sat in Peterborough for 3 days then went for another stay of three days in Swansea. Telephone contact to the courier was useless.
18/12/18 by Customer Alex Wright
Fantastic, quick, easy and simple way to send a parcel to Slovakia. Thank you
18/12/18 by Tatiana
Shockingly bad service, monkeys they are! communication nightmare and much more expensive that other caparison sites, Chaos! Cancelled order with them and found company (UPS) that would deliver 50% cheaper. AVOID!!!
18/12/18 by Alan Gillies
Very excellent!!
18/12/18 by Zunax
Excellent service from home to Cornwall within 24 hrs will definitely use you again . Great service
18/12/18 by Frederick
Brilliant service. I found a delivery to Europe £20 cheaper than if i’d gone to the post office first.
Delivery was fast and efficient - highly recommend this site.
18/12/18 by Fiona Jones
Poor service, limited means of guarantee for next day delivery. Online chat cant help you with more than basic inquiries tending to repeat the same answers, its like speaking to a robot. Will never use them again for priority delivery, waste of damn money and time!!!
18/12/18 by sle
Great service, but not quite as quick as advertised.
18/12/18 by Angela
It was easy to arrange and send three parcels and as I have not received a call to say that did not get there so I assume they did and all should be well.
Many thanks
18/12/18 by Bryan r
great on time would recommend
18/12/18 by Customer
two day delivery scheduled for 14th December has still not been delivered
18/12/18 by Customer
Was fast! I wrote to the courier to pick it up afternoon, but he went at the morning!
18/12/18 by Customer Kyle Smart
It takes to long to get to destination. 8 day to be delivery in Europe I think is to much
18/12/18 by Sorana Frinculescu
perfect service (why on earth does it say an unhappy cutomer!? Truspilot, can you have a look into that please?)
18/12/18 by an unhappy Customer
Parcel was supposed to be collected on Monday, it wasn’t and card was definitely not left to say they had attempted collection. As I work nights Monday was the best day for me. I had to rearrange collection for the following day which was inconvenient.
18/12/18 by Cheryl Wolley
Very happy with my decision to use Parcel Monkey. I selected DHL as my courier and I had my package collected and delivered within the timeline with no delays. The pricing was good and had no complaints. Was kept constantly updated on the package through SMS by DHL.
18/12/18 by David Cummins
No problems used parcel force UK northern Ireland to Mainland
18/12/18 by Customer
I have just had a phone call to say my parcel was damaged.
18/12/18 by Brenda
Very good sevice
18/12/18 by Ann cumming
quick and easy
18/12/18 by GABRIELA VANIAKOVA
Utterly terrible You did not pick up my parcel despite constant communication from me. I’m the end I had to rate it to a DPD depot, 4 days later than booked. I expect a refund!
18/12/18 by Carol-Anne O’Callaghan
pretty good service, arrived a working day later than originally advised but was generally good, good tracking system,would use again
18/12/18 by dorothy
Very good!!!
18/12/18 by Customer
Shockingly bad service. Quick enough to take the money but failed to organise a collection on the first day then on the second collection day organised the courier company did not collect . They are difficult to contact as you have to wait for message response. I was told it is a busy time !! Christmas, really !! That is why I was sending the parcel. I have now missed delivery to Australia, my sister will have no Christmas presents. I now have to wait up to 5 days for a refund. Please avoid at all costs !!!!
18/12/18 by Fay Trowbridge
First class service, reasonably priced and speedy International delivery. Peter Taylor.
18/12/18 by Peter Taylor
A day late in delivery. Paid for overnight service, which did not happen. Whilst the courier kept up to date with the delay and when to expect delivery. There has been no contact from Parcel Monkey to apologies or refund the difference between an overnight service and the normal service.
18/12/18 by SR
These are a 3rd party company , if you have a problem with your delivery the delivery company you chose wont deal with you directly. You have to deal with parcel monkey and they dont have a telephone contact number only live chat .This service is terrible also as they take on average 5 mins to respond to your question and each time its a different person during the live chat. I have now had to pay £14 to get my parcel back which only costs £8 to send originally. I would never use them again parcel monkey offered me 2 options collect in person from Southampton I live in Manchester or pay for the return of the item which they charge £5 admin fee plus vat or sorry yes a 3rd option if I didnt respond within 21 days they would dispose of my item . Dpd were supposed to deliver the item last Tuesday but couldnt as apparently no one was in at Argos . So they took it to a pickup point next day being Currys that the customer could collect the parcel from with a qr code. I sent the qr code but when the customer went there was no parcel. They should keep the parcel at the pickup point for 7 days . They didnt they sent it straight back to depot.Now Im being charged £14 for poor service . Stick to the Royal Mail not the greatest but at least they try where as Parcel monkey just dont.
18/12/18 by Mr Hayes
Great service and low prices! I am using Parcel Monkey for few years now sending parcels to Poland and France. Never had any problems or issues. The ordering system is easy and fast. Delivery and collection is always fuss free and very flexible. Only 4 days to deliver a big box from Aberdeen to Paris! And around £14 pounds! Definetely will recomend.
18/12/18 by Meg81
I always use Parcel Monkey for sending parcels . The process is simple and speedy. I have not been failed by them yet.
18/12/18 by Weejock
Failed to pick up on day arranged although picked up the next day. Item was delivered quickly so other than the original problem the service was good.
18/12/18 by Stewart Farmer
Generally parcels arrive but if something goes wrong it is very difficult to get any recompense if a parcel either goes missing or the service they offer doesn’t come up to a good standard. I like a phone number I don’t like online chatting and I recently had a next day delivery by a third party delivered a week later no refund although post office fully refunds On special delivery. Not really impressed with service at the moment.
18/12/18 by anne gray
I booked a large delivery. It was sold as next day delivery. The next day no courier turned up. The collection was booked again for the following monday. No courier turned up. I was offered no explanation, no apology, no compensation and when I cancelled it I was told it would take up to 5 days for the refund to clear. This company is incompetent and should be avoided at all costs.
18/12/18 by Andrew
Great portal for comparing prices but some things you need to think about to avoid problems. I have used Parcel Monkey numerous times and its so simple to send stuff. Through experience, I have picked up some points of advice. Firstly steer clear of the cheap couriers, Hermes and the like. These are cheap for a reason. I have had too many issues with these cowboys I would never use them again. Also if you have issues with the process, these companies will not entertain your request. They say your contract is with Parcel Monkey and they have no responsibility, pretty much leaving you high and dry.
18/12/18 by Smackie65
Excellent, have used before both for UK and international sendings, just works well
18/12/18 by N Ashley
Straightforward and best value
18/12/18 by Andrew Fawcett
Could not really fault your service. Straight forward to complete the on-line application. I appreciate that sending a parcel abroad does require customs documentation to be completed which is a pain but necessary. Parcelforce then collected first thing the following day which was ideal.
I dont give 5 star review for anything so 4 star in my book is as high as I give. well done.
18/12/18 by Customer
Easy to book on internet parcel collected promptly and arrived in Italy within a eeek amazing service
18/12/18 by jenny
As always, parcels delivered on time without any issues, the cost of postage is very reasonable, postage labels easy to print and the instructions are clear.
18/12/18 by Alison C.
Excellent service!
18/12/18 by Customer
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