We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Excellent service! Tracked from the moment of drop off. Arrived in good condition. Would definitely recommend Parcel Monkey.
22/12/18 by Customer
Best value, easy to use, parcels arrived incredibly quickly and that was posting to Germany, wouldnt use any other service, cheapest by far.
22/12/18 by Julie Bryceson
Happy with the service. Parcel arrived on time without any issues. Would use again.
22/12/18 by Customer
We wanted a parcel delivered to Sweden. We were give a postal time with DPD as 6 days. Excellent we thought. The parcel has not arrived and now won’t be there for Xmas. Tracked the parcel and found it won’t be delivered until 2nd January. I don’t know where the 6 days came from. It didn’t leave the country until 19th. Very poor service. The 6 days turned into 19. Won’t be using Parcel Monkey again I’m afraid. Stick to Royal Mail.
22/12/18 by joe Hearn
I had no doubt that yet again this courier service would not only meet, but exceed my expectations.
From booking , paying online and dropping off at the P.O, the process worked like clockwork. Every step of the way is qualified with a text or email, to let you know what’s happening with your parcel. My sister in France got an email the next day from drop off, to say there was a delivery imminently. Arrived in 4 days, Un damaged and in good time for Christmas. 9th time of using this service and it’s my first ‘Go To’ delivery company.
22/12/18 by Customer - Greater Manchester
Again I have paid for a 24 hrs service parcel collection Tuesday tried to deliver Thursday after I waited in all day Wednesday and I had to collect Saturday morning at the sorting depot
22/12/18 by Customer
it would be even better if we could get tracking AFTER IT LEAVES THE UK
I GET PARCELS FROM THE CRIMEA IN THE RUSSIAN FEDERATION and get COMPLETE TRACKING FROM WHERE IT IS SENT FROM UNTIL IT ARRIVES AT MY DOOR
IFTHE RUSSIAN POST CANDO IT WHY CANT PARCELFORCE
22/12/18 by peter marrow
Very easy and very efficient.
22/12/18 by Steve
My guitar and alliminium flight case arrived folded in half... Not happy
22/12/18 by Gordon Henderson
Easy to find the best deal for sending Xmas parcels to Australia.
22/12/18 by Jennifer Parker
Horrible service, I am still waiting for my forth box sent over to Italy. I have only received 3 which one of them is half open.
22/12/18 by Customer
i am a regular user of Parcel Monkey and i have been treated exceptionally each time i use them..i can not find a better service in the uk than Parcel Monkey......for sending gifts abroad for my family. Thank you for your team work am have a great year in 2019.
22/12/18 by Customer
Amazing turnaround, 3 days international delivery, no hassle, good tracking.
21/12/18 by Dazza T
Parcel arrived on time in very good condition. Excellent job.
21/12/18 by Johanna
Good. Ok Good.
21/12/18 by Customer
I have used Parcel Monkey on a number of occasions on 2 occasions I was charged a small additional sum because my parcel measurements werent as accurate as the carriers. I recently sent a parcel to NZ at a cost of £72.03 and a week after it was delivered I was informed by email that an additional sum of £64.89 had been taken from my account because the parcel dimensions were not as I stated. After numerous emails to parcel monkey and three phone calls to Norsk European, the carrier, I was advised that unless I had photographic evidence to confirm the dimensions and weight of the parcel the charge would stand. Luckily the courier who collected my parcel were able to confirm for me the dimensions they had taken when they collected the parcel. Norsk notified me they were charging me on the basis their measurements had calculated my parcel was 74*74*26 when in fact it was 47*47*27 as I was able to prove with the aid of the information provided by the courier. I have now received a refund of the amount I was overcharged but no contact from Norsk apologizing for their error. I will certainly not be using parcel monkey again and would advise anyone who is to take photographic evidence of the dimensions and weight of the parcel.
21/12/18 by David Steadman
Excellent service, super fast. Highly recommended
21/12/18 by Zuzana
Very impresive and timely delivery, especially as it is festive period.
21/12/18 by Customer
Paid for 24h delivery, took the parcel to the post office in plenty of time, track and trace proved it was collected in plenty of time, then it sat in the "Hub" and took a day to book in at the distribution depot, then another day before delivered, and I also paid insurance on the item. Contacted PM and was told to wait before raising a complaint.
21/12/18 by Customer
Easy to deal with - no problems whatsoever - would recommend.
21/12/18 by Mhairi Burnside
First time I have ever used found it easy and competitive prices made better choice excellent
21/12/18 by d veentjer
We booked a parcel collection and Parcel Monkey gave this to DX. They failed to pick up yesterday and again today. Payment up front of course ! Lots of wasted time waiting for the courier to turn up and we still have not had our parcel collected. We recorded our dissatisfaction using the "chat" facility which is pretty useless - they just take a "not our fault gov" stance and blame their couriers and wont investigate why the service failure happened - Parcel Monkey are ok though, they have their money. If they had been more empathetic to our problem and actively done something about it we may have felt better but they didnt. We will never use them again and suggest other potential customers go elsewhere.
21/12/18 by John Nichols
A next day delivery cancelled after waited 3 days and no one showed up. Utterly useless!
21/12/18 by david ahern
My parcel is stiil in transit after 10 days
21/12/18 by Nikolaos
Bloody awful. I paid for 24hr service, got a 48 hr service and they hid behind T&Cs. If I wanted 48hr I was have booked it. Once the issue of non-delivery on the designated day was raised and a refund was requested, I was told: "I cant guarantee a refund as of the moment as the parcel has not been delivered yet. This will be accommodated later on." Once the parcel was delivered, the refund was refused due to alleged T&Cs. What an abhorrent excuse for customer service that operates in a wholly dishonest manner by implying youd get a refund, and then sticking two fingers up when you ask for one and telling you to basically sod off. This is not the published customer service ethos of the company, and the customer service thing claiming to be an Abigail M, you are a very devious and unpleasant lying individual.
21/12/18 by JJ
Very good service, happy to recommend to anyone.
21/12/18 by Valued Customer
Excellent. Accurate. The parcel came in excellent conditions.
21/12/18 by Mariam
Good service easy to use
21/12/18 by Ashley Jarvis
I have submitted a damage claim filled in with appropriate paperwork on the 18th September and they haven’t got back to me when you click on claim it says it was submitted I wouldn’t use them for items that are fragile as they must throw them at each other you can’t talk to anyone there customer service is non existent a terrible company to deal with don’t use them is my suggestion.
21/12/18 by Brenda
Excellent service and super fast delivery.
21/12/18 by Susan
Did exactly what it said on the box.
I sent a large parcel of gifts to Switzerland and the arrived via parcel force on time and in excellent condition - for half the price of the post office!
Highly recommended
21/12/18 by Barry Keen
Easy to use, fast and I can track the parcel on its way. Add to it a very competitive price if compared to other courier services, and you have a winner.
21/12/18 by MGA
Parcel arrived on time and there were plenty of updatesaong the way. Great service.
21/12/18 by Marta
Easy Internet website, very competitive rates....cheaper than sending item back with company whom I bought it from and speedy service. Would definitely use again.
21/12/18 by Garry Brown
Fantastic service. Thank you
21/12/18 by Customer
Brilliant service as always
21/12/18 by Jimmy Smyth
Always on time
Best possible service
21/12/18 by a hartley
Put in the details of my parcel to be sent and got offered next day collection by Courier which I excepted. Next day has come and gone and the parcel is still with us. No message or phone call to explain why and when it is actually getting collected. Contacted Parcel monkey who informed me that the next available booking for collection is nearly a week away and informed us we will need to be on site for the courier between 7am and 6pm so we dont miss our collection. I was on site between 7am and 6pm the day the were meant to another courier in the first place. I know this time of year is busy for them but if you cannot provide a service then do not advertise it!! Now to wait around again but the driver better show up this time
21/12/18 by Hayley Walker-Brock
Smooth pick up and delivery- good service, many thanks ! Would recommend!
21/12/18 by Customer
Great speed great service
21/12/18 by Mr C
