We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Similar experience to another reviewer. Ive been charged extra for a claimed difference in weight. I weighed my wrapped parcel at 2.4 kg. Parcel Monkey says it was 6kg. The two items I sent, according to the manufacturers, weighed 1.8kg, and were declared to customs and inspected. See nonsense below. Beware! " The information provided when the order was created declared a nominal weight of 2.40kg made up of 1 box: 41x21x21cm @ 2.4kg Using the dimensions you provided, this equates to a volumetric weight of 3.60kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 6.00kg."
31/12/18 by jdwimb
Dropped at a convenient Pick Up store, delivered without any issues
31/12/18 by Peter Monk
Brilliant can’t fault them everything done as needed
31/12/18 by Customer
Worst company Ive dealt with. DO NOT USE THEM. I arranged for an item to be collected on the 18th of December the item was never collected. I was told I could have a refund which would take 3-5 days. 13 days later I have not. Received my refund nor have I received a response from the company explaining why it is taking so long. It has left me out of pocket over Christmas and the customer support are clueless as to why I am so frustrated.
31/12/18 by Conor Kelly
Top service at a very good price
31/12/18 by Hasan Amjad
Good price, easy, quick and simple with collect and tracking.....whats not to like
31/12/18 by Mr Shawcross
Easy to use website. Cheaper than using the courier sites direct. Tracking facility excellent. Would use again.
30/12/18 by Stuart Ward
easy to use. prompt delivery at a good price
30/12/18 by AF
Easy to book and very reasonable prices.
30/12/18 by Gilly
good prices, reliable service and a choice of carriers. have used from anything from bikes to computers :-)
30/12/18 by Peter Stephenson
printer settings are such that the labels do not print 100% !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this had been the problem for months now please sort it out.........................
30/12/18 by magicnic
They do exactly what they say both in the UK and internationally. Im a happy repeat customer
30/12/18 by John Glen
Easy to place the order. Was then emailed all info and tracking details. Was cheapest option compared to other sites. Item arrived in Germany safely with no problems.
30/12/18 by Lisa
Ist use of them and not disappointed. Excellent
30/12/18 by Gary Frost
Ive sent out on the 13 Dec, a parcel from the Uk to portugal. The parcel was due to arrive on the 20 Dec between 17:30 - 18:30. My grandma and I were at home all afternoon waiting for it but didnt arrive, no one attempted to call or send out an email giving any explanation. On the next day the 21 Dec, they sent out an email and text message informing that the parcel would be delivered between 14:53 - 15:53 that day, again we were home all day, and, no attempt was made to deliver the parcel, neither any information was given, we stayed till 21:00 waiting. On the 22nd and 23rd, 24th, 25th we didnt receive any information whatsoever... My parcel had all my Christmas presents and didnt arrive on time, worst than that was all the wrong information we got with delivering times and dates, and the complete lack of information and problem solving was appalling, a massive waste of time waiting for the courier to turn up. Ive recorded the problem and dissatisfaction using the "chat" facility which was pretty useless, referring only to my tracking information and asking me to wait longer for the courier (that never arrived). they offer very bad service, they did nothing to solve the problem, neither offer any compensation for all the inconvenience caused. I dont recommend using their service and I will never use it again too.
30/12/18 by Ana Rocha
Super value service
30/12/18 by Michael Simpson
Quick and easy and all arrived pre Christmas.
30/12/18 by Bina
Parcelforce 48 were a day late on delivery but it was Christmas week. Parcel left safely at local Post Office for collection.
30/12/18 by Paula Young
Delivery well on time
30/12/18 by Richie
Great service let me choose the service I wanted at great prices
30/12/18 by Kris
Managed to charge me £54 in additional charges for a £15 delivery, due to "volumetric differences". Basically claiming that two edges of plastic wrapping over a box extended the weight by 400%! Had the receiving store write a formal email confirming the dimensions of the box they received (same as what I shipped) but no joy, even with visible proof (picture of the shipped item). Will definitely not recommend them to anyone for anything
30/12/18 by Daniel Nortje
5* Star company. Very easy to use website, plenty of delivery options to fit your needs. If that was not enough, it will also save you money.
30/12/18 by Raz
DONT TRUST THIS MONKEY OF A COMPANY. THEY ARE CON AND RIP YOU OFF. SENT A PARCEL TO AN IDI0TS WHO COULDNT BE ARSED TO STAY AT HOME TO RECEIVE IT AND PARCEL GOT RETURNED BUT TO THESE IDI0TS IN SOUTHAMPTON. HAD TO PAY AGAIN- MORE THAN THE ORIGINAL FEE TO GET IT BACK TO ME. THEY ARE IN BREACH OF THEIR DUMB A$$ TERMS N CONDITIONS USE ANOTHER COMPANY !! AR$EHOLES
30/12/18 by Raza Sherazi
Quick and easy delivery of parcels to Scotland from London. I sent the parcels on 21/12/18, items were received 23/12/18 in time for Xmas. No issues.
30/12/18 by Customer
Poor service. Collection wasnt scheduled as it shoud have been. Lots of time spent on the phone trying to get this dealt with.
29/12/18 by Micaela Joannou
Good service at excellent rate
29/12/18 by Jane
Very easy to use: it listed my options for a collection for delivery service, took payment for my choice, and provided dashboard for link to chosen operator. Brilliant.
29/12/18 by Henclar
Best price I have seen by far, tracked to the destination, same service as post office, therefore much better than buying from the post office.
29/12/18 by caroline
Been waiting a week for a parcel missing on my delivery...they just contact you by chat...no chance to speak with someone...very disappointed...
29/12/18 by Andrea
Fast and easy efficient service couldn’t fault one bit
29/12/18 by Mr Leon nicholson
Really easy to use, fast and reliable service.
29/12/18 by Maya Christensen
Brilliant service. Quick and easy to use. You just need to book and print off a label then they do the rest.
With updates along the way.
Thumbs up
29/12/18 by Customer
One of the best courier services I have ever used.
Ive been sending parts on and off for years and Ive had all sorts of issues with other companies.
I will be only using them from now on.
29/12/18 by steve clare
Amazing service even during Christmas holidays. Thank you so much. Highly recommend to everyone.
28/12/18 by Gurinder Sandhu
With Out Doubt The Best ....!!
28/12/18 by Tony Wilkerson
Unable to contact service provider to amend collection time, no idea if item collected.
28/12/18 by Customer
We posted a large box with parcel monkey and it was collected by Parcelforce to go to Greece on the 3rd December and we tracked it for a couple of days and was “exported” 5th December but NOTHING since. We have pursued both monkey and Parcelforce. Parcelforce say we should pursue them via parcel monkey as the agent but monkey say they can’t get an answer from Parcelforce - after 3 weeks- this is just appalling and hopeless.
28/12/18 by Richard
Excellent service offering lots of options to suit individuals different ways of working /schedule with drop off or collection of parcels at very competitive prices. And the added peace of mind of tracked service with signature on delivery. Parcel Monkey was recommended to me ~2yrs ago. Have used at least a dozen times. Perfect every time. Have been and definitely recommend PM without hesitation.
28/12/18 by Ling
I bought Parcelforce service through Parcelmonkey because they offer insurance at a very low cost compared to other resellers. If you pack and label properly youre not likely to need the insurance with major carriers like ParcelForce, so I dont think one needs to pay a lot for it in order for the very few cases where things go wrong to get covered.
28/12/18 by Peter Reynolds
Quick & easy, lots of postage options and all cheaper than the Post Office!
28/12/18 by Customer
