We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,988 reviews.
I regularly use Parcel Monkey - always a good price and a good service.
03/12/18 by Timgin
Extremely easy to send a parcel, in my case to Australia. Easy, smooth and four days later in Australia.
03/12/18 by Mr Eastwood
"customer service" is beyond poor. No phone number or email address, "customer service" is beyond poor. Booked a service on the 22nd November, went to the drop off point 23rd Nov. The service that was booked was a 24 hour turnaround (from UK address to UK address). The following week it had still not been picked up. Contacted customer service, all they kept telling me how sorry they were and how they understood how frustrating is must be for me.... I contacted them everyday to get an update and all I got was how sorry they were and how they understood how frustrating is mus be for me..... It has been at the drop off point for 10 days, I have had to collect the parcel and get another company to make the delivery. At no point have Parcel Monkey updated me with what they have done in order to get this sorted out, nor have they come up with any suggestions on how to deal with this. -I was the one saying that I need to collect it as I cant run a business relaying on someone on the other side of the world not doing anything about this. Have another 3 parcels that was delayed in their deliveries too. The response from parcel monkey how sorry they were and how they understood how frustrating is mus be for me..... Poor poor poor. Stay Clear of them. Not want to recommend them.
03/12/18 by Peter Lintrup
This is an excellent method of choosing a courier. Had to return a very large item bought on Amazon. Couldnt have been easier. Parcelforce turned out to be cheapest option on Parcel Monkey. Item taken to post office (EAST SUSSEX) at 2pm and it arrived at destination (BIRMINGHAM) 11am following day. All for £9.
03/12/18 by mr Buckley
Great service - have used Parcel Monkey a few times and deliveries were successfully completed.
Also customer service has been very helpful and rapid when needed.
03/12/18 by JudgeDreddnought
Very good service. Fast and reliable.
03/12/18 by Robyn
Absolutely no problems shipping a parcel within the UK. Delivery on time. The whole procedure was straightforward and simple.
03/12/18 by Jerry Andrews
Easy Site to navigate.Great competitive prices.Simple documentation.5 star
03/12/18 by John Hutchings
Parcel was delivered all be it a day late I payed for 24 hour service not 48 hour.
03/12/18 by Customer
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
03/12/18 by Kamil Kierzek
excellent very professional
03/12/18 by Customerbarry
Parcel has not yet been delivered-despite giving a 3-4 day time. It has been 7 days in transit. Not best pleased
03/12/18 by Miriam
ParcelMonkey, your are the best..:)
03/12/18 by Customer
Booked 24 hour and paid for it arrived two days later at 6 pm not impressed poor serbice
03/12/18 by Hannah Warren
Dead easy to use, lots of choice, big savings on cost. I always ask the counter staff at the Post Office what they would have charged, sometimes the difference is very significant.
03/12/18 by Mr David Clarke
Excellent service
03/12/18 by Mrs Sylvie Fraser
Easy to use and you dont pay royal mail rip off prices
Lots of options to suit.
03/12/18 by Customer
Use parcel monkey alot. Never and a issue in this country.
03/12/18 by Customer Martin Ledbury
I have used this service 4 times now, always sent several very heavy parcels abroad. Service was excellent, delivery people super friendly and punctual, tracking of the parcels was easy, parcels were handled carefully and arrived in top condition. Would not use any other service!
03/12/18 by Customer
Simple, cheap, effective.
03/12/18 by Customer
Unacceptable and worrying experience. My package left my house in August and has been lost. I have been given various reasons but still don’t clearly know what has happened. It is December now and I am still trying to claim a refund for the money I paid and for my item. They are dragging their feet and constantly fabbing me off. Terrible customer service that acts polite but have no intention of actually doing anything- I feel I have been robbed.
02/12/18 by Kristen Halstead
Not happy with the service this time I dont usually have any problems sending parcels to Canada, but this time there was an additional charge of $95 which had to be paid by the recipient for import taxes and handling, before the parcel was released for delivery. I tried contacting Parcel Monkey to ask why it wasnt made clear, or why a private recipient was being charged, but I have yet to receive a reply .
02/12/18 by Customer
Parcel force took 3 days only after me ringing up to collect the parcels x4 then it was on a 24 hour delivery and they did it on a 48 hour I’m not happy nor is the customer....
02/12/18 by Stephen
Brilliant service , collected and delivered my parcel on time. Would use again.
02/12/18 by Louise Loopy Ford
Easy to use and fast reliable delivery.
02/12/18 by First time user.
Excellent service as always
02/12/18 by Carole Mangnall
this is the second time this company has not delivered this parcel that I have paid for (twice!) and now they want me to pay another 18GBP actually to get it delivered back to me, that is outrageous! I have provided the correct address and a mobile number from the person who has stated they have been in all the time the supposed deliveries were but received no card, no call - NOTHING! This is absolutely disgusting service!!!
02/12/18 by Mr Turner
Easy to use, efficient service and great value.
02/12/18 by David Milne
A little expensive, but a perfect experience from collection to delivery.
02/12/18 by Customer
Please i have been taken around the block ..this company has informed me my parcel was returned late november We went Nd picked it up DPD carrier Items are missing and it has been repacked I have brought this to there attention and they will not respond in the manner they are supposed to.. I needd to knoe why iam not prrmitted to make a claim?? This has been goin on since August
02/12/18 by Jenny Gerald
great updates to track your parcel, competitive pricing and timely delivery.
02/12/18 by Geraldine Morton-haworth
Have no reason not to recommend parcel monkey to family and friends. I use to send parcels abroad and the service has been excellent.
02/12/18 by Karen P
I would strongly advise anyone NOT to book with this company as they are highly inefficient! They completely let me down with their service, they had absolutely no regard for me, as a customer and overall it was a terrible and unrewarding experience. They left me waiting all day for them to arrive (8am-6pm) with no regard for my time or responsibilities for that day. When I eventually managed to get in contact and get a response from parcel monkey via theyre live chat (my second time to attempt the live chat) they told me that the reason for failed collection was "failed collection: goods not ready" at 1:30pm, despite me waiting all day. When I asked why I wasnt informed about this so I could make alternative arrangements I was told drivers dont have work phones and cannot do that. Their communication system is atrocious, having not contacted me once all day to clarify the appointment. When I seeked help my only option was an online chat window or email which was not helpful whatsoever and there was no actual phone number to call. Overall it was a dissatisfactory experience with unprofessional conduct so I, as a customer, was unimpressed. Thanks
02/12/18 by Breda Heneghan
Great service .Quick and easy to use .Highly recommend
01/12/18 by Customer
Great stuff!
01/12/18 by jane
Very straightforward and easy way to send to send my parcel. Was great to see what options were available all in one place.
01/12/18 by Kay
Many thanks ParcelMonkey..:)
01/12/18 by Saarah Khaliq
After all the previous reviews inspired by repeat passive abuse from Parcel Monkey, I have managed to get my package back, at my own expense and with no refund of the £58 I paid to have my parcel delivered. After they tried to charge me a further £20.99 to have my parcel returned too! The parcel has clearly been opened and the contents maliciously damaged beyond repair. I think this was done on purpose. The content is now worthless. God only knows what has happened. There is no way this could have been damaged like this without the package being opened, which by all accounts it was clear that has happened due to the ripped brown tape covered by clear tape. Parcel Monkey will not respond professionally or take responsibility for this. They will likely respond to this review to make it look good on here, but the reality is that they are imbeciles. I dont even want the money now. Just leaving them with their individual sad pathetic low standards as humans will be punishment enough for them all. Use Parcel Monkey and Parcel Force at your own risk. If only people came here before using them. Cycling courier would be quicker and cheaper. We are going to send out a mail to the marketing lists of the 4 companies we run which should reach over 1 million people in the UK. We will be asking them to forward that email on too and rewarding them with a discount to do so. That will cost them way more than £558.
01/12/18 by DHTM
Very good service. No issues, no damage, reasonably priced
01/12/18 by Customer
Simple and easy to use, all my parcels Ive sent have arrived on time and in one piece
01/12/18 by Emma B
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
