We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Easy to use, fast and I can track the parcel on its way. Add to it a very competitive price if compared to other courier services, and you have a winner.
21/12/18 by MGA
Parcel arrived on time and there were plenty of updatesaong the way. Great service.
21/12/18 by Marta
Easy Internet website, very competitive rates....cheaper than sending item back with company whom I bought it from and speedy service. Would definitely use again.
21/12/18 by Garry Brown
Fantastic service. Thank you
21/12/18 by Customer
Brilliant service as always
21/12/18 by Jimmy Smyth
Always on time
Best possible service
21/12/18 by a hartley
Put in the details of my parcel to be sent and got offered next day collection by Courier which I excepted. Next day has come and gone and the parcel is still with us. No message or phone call to explain why and when it is actually getting collected. Contacted Parcel monkey who informed me that the next available booking for collection is nearly a week away and informed us we will need to be on site for the courier between 7am and 6pm so we dont miss our collection. I was on site between 7am and 6pm the day the were meant to another courier in the first place. I know this time of year is busy for them but if you cannot provide a service then do not advertise it!! Now to wait around again but the driver better show up this time
21/12/18 by Hayley Walker-Brock
Smooth pick up and delivery- good service, many thanks ! Would recommend!
21/12/18 by Customer
Great speed great service
21/12/18 by Mr C
Very simple and quick.
21/12/18 by David
BRILLIANT- good value and efficient.
21/12/18 by KK
Easy website to use but unfortunately their customer service is totally useless. They seem to be unable to offer any sort of assistance if something goes wrong with your delivery other than refer you to your tracking information even when it is obvious that it is not working properly. All they do is waste your time asking you for more information about your shipment, although all this information should be available to them from the moment you book your delivery. There will be a problem with 1 every 5 or 6 shipments. The frequency depends on which company you book you shipment with (Courier/UKmail and ParcelForce are better than the rest). Prepare to be frustrated an helpless on those occasions
21/12/18 by Mike
1st time used would definitely use again value for money well done
21/12/18 by MRS HOUGH
Couldnt fault this service, excellent
21/12/18 by Debbie Mitchell
Goods were delivered open and parts falling out of the box
21/12/18 by Customer online4discounts.co.uk
Fantastic service
21/12/18 by Customer
Perfect Easy to use. Great rates. All good
21/12/18 by Ian Fenwick
Pathetic customer service, always promise to follow-up but never do. Parcel never delivered even after 1 month of dispatch. Moreover charged extra for incorrect weight which is extortion. No refunds/claims even after insuring the package.
21/12/18 by S. Qasim
collected on time and delivery was completed when promised
21/12/18 by Terry Lewis
Cheapest option out there. Saved £25 comparing to post office.
21/12/18 by Customer
Collected Friday and delivered Monday morning, international delivery - fantastic service. Thank you, will definitely recommend to friends and family
21/12/18 by Customer
Wonderful service.stated parcel would arrive in NZ Friday 21.12
Arrived 18.12..
21/12/18 by Ann
Seamless process for my parcel. Parcel Monkey did exactly what they said they would and I would highly recommend their services.
21/12/18 by Customer - Lisa Jenkins
Have used Parcel Monkey several times to send large parcels to France, they offered a very good price for Parcelforce International. The parcels were collected on-time and arrived within 3 days, tracking worked fine. Very good, will use again.
21/12/18 by JW
International parcel.Collected on time, paperwork signed, delivered on time.
Excellent service, just like the last time.
Well Done!
21/12/18 by Graham Quinton
I have used Parcel Monkey for several years to send parcels within the UK and Europe and have always found them to be an excellent platform to find good prices. It would have been 5 stars if they checked the collection postcodes prior to offering all providers as not all companies cover our remote corner of the Highlands of Scotland.
21/12/18 by Adrian
Quick great service i will keep using it
21/12/18 by Sd
As always a brilliant service sent parcel to Canada on 14th Dec. Already been delivered by 20th. Thank you.
21/12/18 by M smith
Great service
21/12/18 by Customer
My customer did not accept my parcel because it was too late by the time she need it. The parcel reached her beyond the promised time...
21/12/18 by Customer
This is about the third time I’ve used parcel monkey to send parcels to France and I really can’t complain. The service is very fast and surprisingly cheap! I definitely recommend!
21/12/18 by Customer
Purchased a next day delivery service on 10th 19:49. Parcel was not collected until the 12th, after several chasing was told parcel was on hold for unforeseen circumstances. Finally delivered on 4th day after collection. What a waste of time and money. I will never use this middleman-business again and i will ensure none of friend and family uses it. Funny thing is Courier which contracted to deliver the parcel would have cost me half the price if contacted directly! Dont use Parcel monkey , dont waste time and money with Parcel Monkey
21/12/18 by Koomar
Great service excellent
20/12/18 by Kurdistan
Very good experience - site is easy to use, and seems to be improved since last time I used it. Well recommended low cost service.
20/12/18 by Rich Simpson
Booking was easy. Collection on time and delivery to France arrived within quoted period. Excellent.
20/12/18 by Roger Scrivens
Great and quick service, Ive posted a large parcel last week and arrived at destination within a week, during busy Christmas!
20/12/18 by Silvia
Brilliant service! Easy to arrange online. Easy to drop off parcel locally. Delivered in 2 days as expected - no hassle at all. So refreshing! Thank you - Merry Xmas!
20/12/18 by Mrs D
Super fast delivery and excellent value for money. Will use you guys again tomorrow, well recommended.
20/12/18 by Customer
Excellent service and very well organised, I got the service I asked and paid for unlike other sites, many thanks
20/12/18 by Tony
Great service and on time ????
20/12/18 by Stephen Grainey
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