We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
I liked that the company texted me to let me know the time for the pick up and deliver, and the slot was just one hour, that was great!
18/12/18 by Raquel
Website was easy to use but parcel company (Parcelforce) took 5 working days to deliver not 2.
18/12/18 by Jennifer
You guys were amazing, I dropped off the box on Monday afternoon and it arrived on Friday morning, I have used parcel monkey on many occasions and been extremely happy, but this time was exceptional,thank you Parcel Monkey,Regards Darren
18/12/18 by Darren Henderson
Excellent service at very reasonable cost. Beats Royal Mail hands down.
18/12/18 by K A Sempers
Brilliant. So easy to use and numerous company comparison prices
17/12/18 by Caroline
excellent service, I would highly recommend to anyone, much cheaper and great to have my parcel collected, will certainly go through them again
17/12/18 by Customer
Brilliant! Great service! This is the third or fourth year of using them, So easy, Pay online, drop off the parcel, they pick it up the next day and let me know where they are going all the way there when delivered. Just fabulous!
17/12/18 by Colleen Walsh
The company you use in Spain (Seur) are useless , our parcels were due on Saturday and at 14:12 we got an email to say we were not in having been in all day with the front door open and nothing on the CCTV !!!!. So I changed to date for Monday waited in all day until 20:30 and yet again they didnt turn up, now I cant change the day because there website wont allow me. Now Ive got to find a seur office to try and sort it out myself NOT WHAT I PAID FOR . Having read other reviews about Seur I will not be using this service again Ill be using a proper company.
17/12/18 by Unhappy Customer
Very good service and reliable
17/12/18 by Customer Mr Mackie
Easy to buy for 3 large parcels and it was good value. I would use again.
17/12/18 by Andy W
A very easy and straightforward platform. Had two large boxes shipped over from the UK to Germany for a reasonable price.
17/12/18 by Customer
Nothing wrong with parcel money, but the carrier DHL were a day late picking up . Very inconvenient. And not what I paid for.
17/12/18 by AnnetteP
Excellent site, my default for all shipping of goods by courier!
17/12/18 by Pete
Easy to use, great price much cheaper than Royal Mail and others.
17/12/18 by Miss Jenny Jones
I have used Parcel Monkey several times now I wouldnt even think of looking elsewhere. Parcel delivered on time and in good order.
My daughter in Sweden is very happy too.
17/12/18 by R Ryan
excellent. Turned up and collected. Used parcelstogo and they didnt turn up for 3 whole days waiting so i cancelled and parcel monkey did a great delivery first time.
17/12/18 by officer crabtree
The item was damage in the post
17/12/18 by Customer
Ive send a lot items to Portugal with many different Couriers company before and never had any problems until I choose Parcel Monkey ! I drop my package on 29 of November in DPD drop point and today is 17 of December and my package still didnt arrive ! I last Friday I rang parcel Monkey to try find out was going on with my package and they didnt know nothing about it! Then I had a response a couple hours later saying my packaged will be delivery on Monday 17 of December ! So I await until Today (Monday) and the delivery didnt happen again ! The service is really poor ! I will wait and see what will happen with my package but will never use this service again !
17/12/18 by Fabio Xavier
Do not use them. They were awful, didn’t bother turning up when planned, lack of complaints prodedure. Did bother finishing their ‘online chat’ - didn’t turn up following day or day after either. Appalling experience, appalling communication, appalling service.
17/12/18 by Mr Savill
I am happy with the service what I had
17/12/18 by Customer
Sent a package which was just under 600g, (cotton flannel item) they said it was 2.5kg and charged my card without providing any evidence. Will not use again.
17/12/18 by darren oyston
Easy, straight forward... no problems at all
17/12/18 by Fullerums
Excellent service
17/12/18 by Paul Midgley
Really prompt service, no issues, everything went really smooth.
17/12/18 by Customer
Good value great service ,first time for me and I will used them again
17/12/18 by Jason Morris
Very happy with the prices etc from Parcel Monkey and also with the speed of collection and delivery from the firm chosen
17/12/18 by Gary Bush
Great service very good price for international shipping and speed. Payed half the price for a parcel same size my parents send me theres took over a week, mine only 3 days.!!!!
17/12/18 by Mr E de Hoop
I wouldnt use. Collection time is vague ( 8am to 6pm). More importantly they dont collect your parcel without telling you in advance so you have to rebook a second time and wait for another 8am to 6pm.
17/12/18 by Faj Bgt
I have for some time now using your service to send parcels to Italy and up to a point I find it very good. However it is always at this time I become frustrated when I receive your survey mail. I assume your system is set up to issue these when as per your statement the parcel should be delivered. However never in all the time that I have been using your service has the timescale been met. I am not sure if this only happens on deliveries to Italy. Perhaps the delay occurs because these parcels are routed through Belgium? Perhaps you could investigate this and hopefully my current delivery will reach its destination before Christmas. Many thanks. R McCormack.
17/12/18 by Mr Mccormack
I booked a collection with ParcelMonkey for a delivery to Australia in time for delivery before Chistmas according to both ParcelMonkey and DPDs delivery schedules for the Chistmas period. The scheduled date for collection came and went (as did the last guaranteed Christmas delivery window). When contacting customer support, I was told through a series of boiler-plate responses (almost as if I was speaking to a chat bot) that they could only reschedule the collection, that Id have to reprint and relabel my parcel, and followed up with an exerpt of the companies Terms and Conditions that precluded them from offering any sort of compensation. I would recommend avoiding ParcelMonkey for anything important and just going direct to any of their suppliers, so that you actually get the collection you paid for, on the day you paid them to collect it. Abysmal.
17/12/18 by Simon L
Website was very easy to use, price very reasonable and parcel delivered promptly and undamaged.
17/12/18 by Customer
Quick and easy????
17/12/18 by Sonja Begley
A great experience; using Parcel Monkey UK was inspired by a recommendation. The pickup was smooth, the customer received his package on time and all through the process, I was kept informed. Will definitely use Parcel Monkey again. I recommend the company most highly.
17/12/18 by Veronica Goddard
I have used parcel monkey for several years now, the parcels have all arrived promptly at the correct destination and in good condition. I will continue to use them to send my parcels abroad.
17/12/18 by SD
The process of booking the delivery of my parcel was straight forward. Being able to compare prices for what I needed & to have the choice, and then actually booking & paying for the service was not an issue. The only issue has been with the delivery service themselves not adhering to the service I paid for (next day track & sign for). As I write it still has not been delivered & we are a week later! The service I am referring to is DHL. No compensation has been offered to me as a potential new business user & as such will seek alternative couriers. It is a shame that first experience has been a bad one.
17/12/18 by Nicola Thompson Hidden Pathways Crystals & Gifts
Excellant service. Well priced. Tracking facility spot on and delived within the period stated. Very impressed.
17/12/18 by Paul Churchman
Will certainly use again
17/12/18 by Carol J
Sent a parcel last week. It arrived at its destination the following morning (which seemed excellent!) and was signed for. All seemed well until it returned back to me today, 6 days later as "not needed" , "return to sender". No explanation! ?????
17/12/18 by Pamela Sidaravicius
the review asks for 10 words but i only want to use `it got there TF``
17/12/18 by Customer
Painless and a good price
17/12/18 by Brian Buckman
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