We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
I have used this service twice now and both times my parcel went to Denmark and it was very fast with fantastic tracking, Will use more often.
23/12/18 by Roy Evans
Excellent service, as always!
23/12/18 by Customer
Fantastic service would definitely use them again. First class.
23/12/18 by Eileen
I initially had two fold up beds delivered by DPD from amazon. Unfortunately they didnt match the sellers description, so I wanted to return them. How ever DPD said they couldnt take parcels as big or as heavy as the fold up beds...... but they delivered them!!!!
Enter parcel monkey. They gave me a number of couriers that could collect and deliver the parcels. However, the service was expensive, but it was very easy to use.
23/12/18 by Steve
Easy to use , always use parcelforce they’re excellent I sent a parcel to Germany last Monday the 17th and they received it on the 19th you can’t beat that
23/12/18 by Bridget
Super easy, cheap and convenient. Would definitely use again.
23/12/18 by Customer
Parcel collected and delivered as arranged through parcel monkey. Able to track parcel through whole process.
23/12/18 by Lynne Sanders
My parcel still hasn’t are and I’m worried my son won’t receive his Xmas present. It’s frustrating that there is no one to contact out of hours.
23/12/18 by Customercaroline
I have used parcel monkey for the last few years mostly around Christmas and my parcels have always arrived there on time so I am very happy with the service. Couldn’t ask for more!
23/12/18 by Pam Marsden
Simply brilliant. Collection was on time and the DPD postman gave me a call since my intercom is broken.
The international shipment arrived in 3 days. I am only going to use Parcel Monkey and DPD in future.
23/12/18 by Dave
A parcelforce colleague recommended Parcel monkey saying it was cheaper than going direct to parcelforce.
I took my 7kg 30cm square parcel into a post office originally and was quoted £48 to send it to Spain.
I remembered my colleagues advice and through parcel monkey with parcelforce Inc vat £28 total.
What more can I say, £20 cheaper than going via a post office, easy service and multiple couriers and quotes on offer, you just need to own a printer or have access to for your label.
Incidentally the parcel arrived in just over 3 days.
Top service.
23/12/18 by Rob Everett
Very very fast delivery
Much apriciatted
23/12/18 by Customer
excellent service
23/12/18 by Kim Thurston
On the basis you still cant tell me where my parcel is and continually fail to call me back remains unacceptable You hide behind live chat and cut off when its convenient for you to do so - having no escalation process is likewise beyond poor I understand you act as the agent but please take some level of accountability
23/12/18 by Customer
Well there’s been no delivery, no contact, and a lie about unsuccessful delivery on the website, so you could say I’m not happy with your service. Please feel free to offer compensation for the presents that will not arrive in time
23/12/18 by Customer
All good but more expensive than advertised !
23/12/18 by Adrian
On time - on budget - arrived intact - pleasant delivery / collection personnel - what more does anyone want
23/12/18 by B Sheppard
poor uber delivered my items as you did not turn up
23/12/18 by Customer
Easy process and easy to compare price and companies
23/12/18 by Customer
Very easy to use. Thx A
23/12/18 by Attila
As usual excellent service
23/12/18 by Mrs T Doherty
Great service.
23/12/18 by Customer
Brilliant had no problems using parcel monkey
23/12/18 by Jen
Good service!!!!
23/12/18 by Tatjana Suhorukova
great service, worked very well, thanks
23/12/18 by Sandra
Top job a++++++++
23/12/18 by Customer
Fast, Hassle free service. Dont use any other now .
23/12/18 by Lynn - Glasgow
Fast easy and reliable
23/12/18 by Customer
No problems,organised a parcel to be picked up in the UK and delivered to Melbourne Australia,
All over the net, With no issues
23/12/18 by Customer
No concerns. Brilliant service. Thanks!
23/12/18 by Kitty
All parcels were collected as arranged, was able to track them and received delivered notices on each delivery. Money very well spent sending parcels to the US and Germany as they were there in under 6 days. Would recommend and use this service again.
22/12/18 by Anne-marie Hooker
Used parcel monkey twice now and both times had 5 star service.
22/12/18 by Pam Morris
Very recomended!! Very happy with service. Thank you
22/12/18 by Sonia Rodrigues
Very good from start to finish
22/12/18 by Susan Swaine
Very reliable had no problems with there service.
22/12/18 by Customer
First rate service from start to finish.
22/12/18 by Christopher Heaven
Fast and very affordable service. Thank you and merry Xmas!:)
22/12/18 by Val
Courier, yes Courier are absolute rubbish, so dont pick them from Parcel Monkeys list of carriers. Im supprised that Parcel Monkey offer them as a choice, shame on Parcel Monkey. I didnt know anything about Courier prior to this experience so went with them to deliver a parcel/package to my disabled daughter 200+ miles away, they gave me a pick up time, that came and went and I sat until 10pm until I gave up. I found that I could reschedule for the next day so did that and the time came and went, then eventually a scruffy person in a tatty van turn up to collect. This was sent and charged for next day delivery but alas, yes you know what Im about to tell you, they didnt deliver the next day either. I found that I could reshedule delivery as before, so i did so for the next day. That to me is a total of 4 days with me losing 2 days and my daughter another 2 days and at this time of year thats bad. If they cant do the service then they shouldnt say they can. Shocking service that Ill never ever use again and nor will lots of other peeps if you read the writeups for this company. Happy Chistmas to all and lets hope that 2019 brings better hopes in this country.
22/12/18 by John M
No ptonlems fast delivery
22/12/18 by Customer
Great service, collection and safe delivery by ParcelForce completed on time.
Only one little complaint, an idea of the time of day collection was to be made would have been good.
22/12/18 by Susan (Yorkshire)
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