We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
Very good service on time
05/12/18 by Customer
So far do good
05/12/18 by Beverleigh Donalds
Great collection
05/12/18 by Customer
Excellent service will always go on parcel monkey in the future for any more parcels.
05/12/18 by b roddham
Easy to use website, reasonably priced service and easy drop off availability.
05/12/18 by Claire
Absolutely thrilled with the service & beyond pleased with how quickly my parcel arrived in Europe!
05/12/18 by Kellie
Did not turn up for collection, had no info as to why and did nothing to correct. Do you know which company, Courier. Asked for refund and casually, do not care refund processed. No due care taken to retain customer. We are just numbers for them. For them time has different meanig.
05/12/18 by TMS Associates
Good price and good service
05/12/18 by Paul
Totally useless - did not turn up for collection, had no info as to why and did nothing to correct. AVOID LIKE THE PLAGUE
05/12/18 by Gary Willis
No problems here monkey boy
05/12/18 by Mr sean mcgrath
Easy ordering process and decent tracking.
05/12/18 by Customer
Very happy with service arrived very quickly and could track it all the way
05/12/18 by Customer john f cruise
Excellent service, as usual.
Would recommend to anyone.
05/12/18 by Kathleen Lawrence
Reliable as always.
05/12/18 by Customer
another lost/damaged parcel
05/12/18 by Customer
Easy quick efficient and cost effective parcel post
05/12/18 by Fi
I would like to share my experience with Parcel monkey. I sent my excess bag of 30kg with them over a month ago. After a week i didnt none of the parcel monkey staff could assist. They keep sending me generic emails . I had to chase the 3rd party carrier my self only to find out that my bag hadnt left the uk. Parcel monkey finally got back to me and said i needed to pay an addtional £150 inorder for them to send my bag. I requested for my bag to be sent back to me. The reply i got from customer services was that returns happen once in 3 months and they have no update on when this is likely to happen. There was no empathy wats so ever i explained to them that the bag has all my baby clothes and additional things that i was unable to carry with me. Its well over a month now and am yet to receive my bag. Please be aware of this company and do not use them they are very unprofessional and incompetent
05/12/18 by Falilat ogunjimi
Prompt, reliable service and kept me up-to-date constantly until my parcel was delivered.
05/12/18 by Noreen Spicer
spot on. no issues at all
05/12/18 by John Lindsay
Everything went smoothly
05/12/18 by Customer
Would never use again. Ive send some personal effects from Mexico back to Uk instead of bringing with me excess luggage. Parcel Monkey made fill in an invoice for everything contained in the parcel for Uk customs. This made the Courier HMRC customs agent in the UK treat my personal effect as It they were new and got charged £143 for import duty and tax. Absolute ridiculous!!!
05/12/18 by Customer
Very good website - easy to use and been pleased with my European parcel deliveries, good tracking system, the option is available for the delivery company to collect from your home and moreover the price is excellent. Will keep using them - well done the Monkey
05/12/18 by dave
ParcelMonkey delayed my collection by a day ( despite paying over £200 for international priority with next day collection). Hence I cancelled the delivery. Three days later the courier turns up to collect the item, and ParcelMonkey refuse a refund. Exceptionally disorganised and unethical company
05/12/18 by Harry Howard
Cheapest people around and using known bouriers never had a real issue.
05/12/18 by Customer
Brilliant service again!
05/12/18 by Customer D Turner
Extremely rapid & a really good price. Very impressed
05/12/18 by Carolyn Jones
easy and sure.
05/12/18 by Alexander Boitz
Cheaper than Parcel2Go to Finland.
Pick on time and delivery as expected.
05/12/18 by Tina Reeves
Much cheaper than the post office for the same parcel. Email with labels arrived quickly and parcel delivered within a good time scale.
05/12/18 by anon
Paid for next day delivery but it was not delivered on time. Live chat were completely unhelpful.
05/12/18 by Kirsty Clare McNeill
Very efficient and quick !
05/12/18 by Customer
i know not exactly directly ur fault but i still dont have my parcel
05/12/18 by Dean m
Had an important question about a service needed Got a really unhelpful response , not answering my question at all Telling me to book online and use Parcel monkey Tried again no answer again no customer service would not trust a company with no customer care
05/12/18 by M Masterson
My parcel has not reached its destination yet so I do not understand why I am being sent a review request?
05/12/18 by Tracey Burton
Courier was meant to collect next day, didnt collect for 3 days.
05/12/18 by Customer
Great service, would definitely recommend.
05/12/18 by Linda
First time and you smashed my parcel never ever again
05/12/18 by nigel Ramsay
The package arrived on time. Service was as described
05/12/18 by Customer
It took a bit longer than anticipated (about 7 days) but all in all excellent service and value for money!
05/12/18 by Customer
Was so Impressed , parcel arrived before parcel sent 3 Days before. Would recommend to everyone
A massive thank you
05/12/18 by Customer HSW
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