We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,982 reviews.
It took a total of 22 days for shipment to go from UK to NZ when Express 5 day service had been paid for. The delays were entirely due to Parcel Monkey incompetence. First they lost my parcel for 9 days in the UK, then it transpired they had issued the incorrect paperwork for NZ Customs resulting in a further 6 day hold. They also did not inform me of Customs processing fee when I paid for the service. Customer service has been utterly appalling.
06/12/18 by Scott
An easy and straight forward transaction. Tracking system could be a bit more accurate
06/12/18 by Den
Picked up and delivered when promised. What else is there to say?
06/12/18 by Customer
This is the second and last time I will use Parcel Monkey. Their online quote experience is good but after that the service is appalling. It was very easy to get the quote and book the collection. I had high hopes for a seamless service and full support. This lulls you into a false sense of security. Once you have made the booking Parcel Monkey immediately send you an email to say Your order has been despatched - this is before you even have a collection slot! It is hugely confusing. My collection did not happened on the date it was booked for and I spent a whole day waiting in for it only to find, after contacting the courier directly myself, that parcel monkey had NOT even booked the collection with them !!! IF they do manage to organise the collection, once it reaches its destination country, the tracking information goes silent and there are no updates at all. Beware - despite choosing a third party courier such as DPD etc etc you will only be able to communicate with Parcel Monkey and there are NO phone lines into the company so you are stuck with a live chat. Today I have had 4 different associates in one 20 minute chat. They have no direct phone lines out of their offices to their third party couriers and have to rely on a messaging service which we all know when it’s a busy time of year no one checks. I was told that the chosen courier would respond sometime today, they were supposed to have been here by now ! If you contact the courier directly, because you have a Parcel Monkey order number, they will refer you back to Parcel Monkey, a company with no phone lines and an endless supply of Live Chat associates who cannot find a way to solve the problems and get action for you - they just keep apologising. I was told to keep watching my ‘dashboard’ for notes from Parcel Monkey with updates on my query. Its really not good enough, they take your money for a service and then cant follow through with the appropriate level of support to give you peace of mind. My recommendation would be NEVER to use Parcel Monkey and to go to the couriers directly.
06/12/18 by Mrs J . Reed
Easy ànd straightforward, have used many times for Europe.
06/12/18 by Customer
Very quick pick up, web page is easy to use, arrived at our destination within 2 days. We have used parcel monkey numerous times and will continue too. Everything arrived undamaged ( the parcels contain glass in both )
06/12/18 by Customer
Smooth booking, collection and delivery
06/12/18 by Member
Appalling service, arranged for collection of a very large parcel today that I was assured would be collected today. However its now way past the latest collection time and is obviously not getting collected. After talking to the support team I was told that they are unable to help with any collections once theyre arranged, so once youve paid up they dont care about any issues you may have with their service. Not happy at all.
06/12/18 by John
Well recommend. Easy to use site. Excellent price.
06/12/18 by Steve Seddon
Economical fast and efficient.
06/12/18 by I Ganju
App not good so could not track and was 3 days late
06/12/18 by David
After 3 weeks, I still have no idea if you sent the TV back to Amazon or not. I cant track the package and I cant call you because there are no numbers.
06/12/18 by Customer Marco Colombo
Still waiting for parcel to be collected . Collection date was supposed to be 30/11/18 . Emailed and no response.
06/12/18 by Customer
Easy service to use.
06/12/18 by Agrifactors (Southern) Ltd
Great service collected on Monday and arrived at destination Thursday.
06/12/18 by Heather
First time using parcelmonkey. So easy and very competitive. Extremely satisfied with there ease and service. Will definitely be using them in the future. Keep it up parcel monkey
06/12/18 by Paulos
Very professional and very reasonable delivery site will definitely recommend and use again
06/12/18 by Dougie Devlin
Cost to mail great, collection spot on thanks but I booked a 24 hour service and the two parcels were not delivered for 48 hours!
06/12/18 by CutlerySearch
Second time I have e had a parcel contents damaged. This time was well packed but still must have been thrown around with some force and total lack of care .
06/12/18 by Mrs LESLEY INCE
Amazing price...smooth and easy service.
06/12/18 by Michelle Thomas
I have used them on many occasions and never had a problem great service
06/12/18 by Ian C
Sent a large parcel to Lithuania and it arrived in a few days, no problems. We dropped it off at Matalan which was easy too. We have previously used Parcel Monkey and Royal Mail. The two previous parcels with Parcel Monkey both arrived in time although one was stuck somewhere in Vilnuis for a couple of weeks. It did eventually get delivered before Christmas. That is the reason for four stars and not five. We were able to add more in the box as the weight limit allowed for that, We went with DPD. I would definitely use this service with Parcel Monkey again. It saved us money and allowed us to send more items.
06/12/18 by Maria Harrison
Picked up and delivered on time, couldnt ask for better service.
06/12/18 by Gillian Blyth
Excellent service. Easy to use, picked up when booked and delivered on time. Recommended.
06/12/18 by Mr Tom Docherty
very fast pick up, no problem, just what I wanted
06/12/18 by Tony
Did not collect as scheduled online, had to re-arrange a second collection. Collection times were only confirmed the second time. Collection never actually happened during those times, drive was 3 hours late. Driver failed to provide plastic wallet for customs invoice. Additional charges were required, as the parcels stated volumetric weight didnt match their volumetric weight. (However, All calculation were followed as per website instructions), so unsure as to why the additional charge. It was only a few pounds extra so didnt mind all too much. Now, they are requesting an additional customs invoice to declare the nominal value of the parcel and its contents. When original customs slip stored on the website and attached to the parcel declare this in full with a break down of each item and their nominal value. (As per booking instructions). Shipment is meant to take 3-5 working days, currently on day 7 working days and the parcel hasnt even been delivered yet.
06/12/18 by Customer - Anon
The parcel arrived in tact and earlier that the web site said, well done.
06/12/18 by angela brockhurst
I simply cannot fault Parcel Monkey at all. Great service, easy to use and I do recommend them to anyone I know who wants to send packages etc. Well done.
06/12/18 by Paul Campbell
excellent service swift and accurate
06/12/18 by Michael J Ellis
it went well and the collection and delivery worked
06/12/18 by Tony Maggs
I sent a valuable parcel to Texas USA.
This was the first time I had used Parcel Monkey UK and was therefore a little wary but because the carrier was ParcelForce I felt it was worth a try.
I used the economy method that could take up to a week to arrive and I used their excellent tracking records.
The parcel was collected from our village on the 20th Nov at 17.31 and every point of handling en-route was recorded, up to the final delivery in the USA on the 26th Nov at 12.21.
I couldnt ask for more and all at a very competative price.
Needles to say, I will definately use Parcel Monkey again.
06/12/18 by John Mellor
Everything went to plan and parcel arrived on time
06/12/18 by Customer
Really easy to use the website and choose your courier. Print the label and send it off!
06/12/18 by Tina
Did much better than Hermes, at least you picked up my parcel
06/12/18 by AA
Very reliable good rates would recommend all day long
06/12/18 by Mrs Langley
From start to finish the service provided was excellent.Take out the weekend and my parcel was delivered in less than two days from Northern Ireland to England. Thoroughly recommended .
05/12/18 by David
Excellent I have used this service 4 times in the last few weeks sending parcels abroad . I have just checked on a parcel posted Yesterday on the app and this is now in the destination country .
05/12/18 by JW
Excellent service
05/12/18 by Lynne Gregory
The arranging worked well. Disappointed that I sent it through Parcel force 24hr and it took 4 days to arrive.
05/12/18 by Norman Harling
I don’t blame Parcel Monkey. It was Parcelforce who let me down.
05/12/18 by ADRIAN CAUSIER
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