We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Brilliant service from collecting to delivering.
18/01/19 by Pam Thompson
I was having trouble finding companies that would take a large parcel, someone recommended parcel monkey, went on and sorted in 5mimutes. Will definitely be my first port of call in the future.
18/01/19 by Customer
Easy to compare & select carrier
18/01/19 by Mr JACOBS
Really Smooth Transaction easy process GREAT PRICE
18/01/19 by Robert Atkins
Excellent! Arrived on time! Would recommend
18/01/19 by Miss Emma Jasmin Daud Binti Alif Adam Hoare
went to order parcel service- it was not available, old sites still linked- poor service
18/01/19 by Chris
Avoid these scammers they have hidden charges after you send the parcel!!!! one week after sending the parcel they made a lie about the weight of package eventhough I had a digital scale and put the weight correctly and they charged my card without my permission.
18/01/19 by Azizi
All good. Smooth transaction, no problems.
17/01/19 by Customer
I wont be using this company again. Just a really non responsive company. Sometimes it is better to pay the extra and guarantee the better after service. This lot wouldnt know a customer or what to do if they cam face to face with one. ****FAIR WARNING**** **DO NOT USE, PAY THE EXTRA AND GET THE BETTER SERVICE!**
17/01/19 by JAMES GORING
My parcel reached its destiny in 3 working days. They picked up the package as scheduled. All well. Rg
17/01/19 by Customer
Excelente service only if is the tracking which is not always updated
17/01/19 by Mrs. Michela Baioni
Always saves me money !!! Straightforward to arrange.
17/01/19 by John Hutchings
Brilliant service
17/01/19 by Steve
Use parcelmonkey lots, they are great
17/01/19 by Customer
We have used this company a few times now to send parcels in the uk and abroad and we always had a very good and speedy service for an affordable price.
17/01/19 by satisfied customer
Very satisfied with results. They have informed me the parcel has been received. I will agree totally when I get my refund.so far so good
17/01/19 by Mrs Craven
Recommended.
I have used them 5 times in the last year. Excellent service, they used DPD who were quick, reliable and tracked my parcels to Portugal, collected from home and were much cheaper than going direct to parcel companies.
17/01/19 by Ian Clarke
Excellent pick up service
17/01/19 by June Turner
I do NOT recommend to anyone. Worse customer service once pay them. These people are holding your CARD details. I have been CHARGED twice. Please be aware of scam
17/01/19 by M Shiraj
Sent parcel to USA - quick service
17/01/19 by Lynne
Great service would use them again
17/01/19 by Mrs W
my parcel was lost about 2 months ago... still "investigating", same silly questions asked all over again and again. People do not use their service!!
17/01/19 by Raminta
Outstanding and excellent service. Sent 3 parcels to Australia all arrived in 5 days.
17/01/19 by Mr T Marshall
Great service
17/01/19 by James
Parcel left in porch when I was in! driver couldnt have knocked very hard on the door
17/01/19 by Customer 8
Spot on thanks
17/01/19 by Mike c
Excellent service
17/01/19 by Customer
Great Service
Easy to use website
17/01/19 by Andy
Standard corrugated cardboard box was torn and 2 items lost. Recipient is currently chasing to see if they can be found. Used ParcelMonkey before and this is the first time I have not been delighted.
17/01/19 by Published Author
Very good service fast and reliable however once the parcel has left UK tracking is non existent
17/01/19 by Kevin & Elicia
Always on time.
17/01/19 by Marco Monni
Very easy to use, straightforward booking process. Accurate and prompt delivery with no issues. Quickly informed me when package was slightly over volumetric weight that I had noted.
17/01/19 by Customer
Simple and efficient
17/01/19 by Al Cad
excellent service
17/01/19 by Suzanne
We have used Parcel Monkey many times usually with Parcelforce as the Carrier and have been extremely happy, in fact we recommend them to our friends who want to ship from the UK to European destinations. This time our Carrier was Norsk European Ltd and this is the first time we have had a problem. We weighed and measured our parcels (44.80 kg) before making our booking. The parcels arrived with the large plastic box damaged, the corner was smashed off and a wheel missing. Now we have received an extra charge because Norsk European says when weighed, laser scanned for precise measurement and volumetrically calculated the correct billing weight was in fact 54.49kg. 10 kilo is a very big difference and we would dispute that amount. However we have paid Parcel monkey and will continue to use them but will make sure not to use Norsk European again.
17/01/19 by Ann C
Easy peasy!
So quick and easy to organise a parcel pick up, instructions are all very straightforward and it was all sorted in no time.
Easy to check on my parcels progress on their website by creating an account.
I would not hesitate to recommend Parcel Monkey.
17/01/19 by Kathy
generally very good, sometimes pick ups dont happen but we use the service a lot and is usually good.
17/01/19 by Elite Trader
Have now used this service three times to send parcel to New Zealand and every time the parcel was successfully delivered
17/01/19 by Susan Testa
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
17/01/19 by Kamil Kierzek
Parcel was due today but, was not delivered so I am not very happy with the service. Ijust hope I receive my parcel.
17/01/19 by Ian Kent
