We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Quite the best parcel delivery service Ive ever used. The whole process was easy to initiate, the parcel delivery (overseas) took less than 2 working days and it was an excellent price.
Id definitely recommend this service to anyone looking for a quick, easy delivery service thats great value for the money.
26/12/18 by Tim Schofield
Really impressed with this service from start to finish. Easy to use website. Very competitive prices. Quick delivery with up to the minute updates and helpful staff.
26/12/18 by Lollyflop
Parcel Monkey site was easy to use and gave a good appraisal of options. Was let down by the utterly appalling Parcelforce or should I say Parcelfarce who took 5 days to deliver on a 24hr service. No communication, no customer service. Atrocious -100/10
26/12/18 by Customer
Excellent service
26/12/18 by Rachael
Didn’t pick up my item, when I checked to see if the driver was coming it stated that they’d called and there was no reply. This wasn’t the case, I’d been home all day, three cars parked on the drive and the time they gave was the exact time that my boys had come home! Christmas gift wasn’t deliver and although I’d emailed and tried to join the chat room there was no reply! Useless, wasted money and will no longer use .
26/12/18 by Customer
Used a few times, always my first choice
26/12/18 by Derek Plews Customer
Still waiting for parcels to arrive at correct destination? Address amended for some reason so still in transit? Would have hoped DPD courier woyld have made contact if unsure re delivery address????
26/12/18 by Customer
Delivery time as promised ..package arrived safely and signed for..recipient happy with service as well
26/12/18 by MS SUSAN O
Courier are blaming you guys for them being 4 days late because I asked for a refund. No one is helping me so I’m a little cross at this.
26/12/18 by Customer
Not only the best prices but the best method of getting a parcel across 3 countries in only 3 days. Wouldnt hesitate to use them again for any item any where. Saved us a fortune.
26/12/18 by Debbie Bowden
Everything done exactly as stated. Very professional service at a very low price. I always use Parcel Monkey to send Christmas presents to family and they always arrive in perfect condition and on time.
26/12/18 by Mr Steven DochettyCustomer
Great service. Prompt delivery and 1 hour pick up slot.
26/12/18 by John Daniels
Easy, no nonsense, good value service!
26/12/18 by Customer
Parcel was delivered on time and professional as expected and can be recommended.
26/12/18 by Stuart
Brilliant easy to use service
26/12/18 by Mr H
Excellent speedy service.
26/12/18 by Jayne
Excellent service and easy to use.
26/12/18 by Sonia
Parcel picked up and delivered on time.
26/12/18 by Bryan Zeb Mansfield
Excellent service. Paid on line printed documentation at home and dropped parcel of at post office. Great price and delivery time. No hesitation in recommending Parcel Monkey
26/12/18 by Mary
Parcel not yet delivered yet advertised as 3day service. Easy booking system though.
26/12/18 by KB
Pick up and drop off in 1 day is fantastic.
26/12/18 by Anita
parcel was delivered the next day, no problems, simple process!
26/12/18 by renee
Straightforward site delivering the best prices to send packages worldwide,. Cant comment on their customer care as Ive never had to raise any issues with them. Costs, conditions, instructions are clearly presented making the whole process easy and hassle-free.
26/12/18 by Theresa
Excellent service from pick up to delivery. Took under 48 hours to get a parcel from Shropshire to The French Alps at the busiest time of the year. Thank you to all concerned ????
26/12/18 by LINDA SHROPSHIRE
Brilliant service. parcel collected in North of Ireland Monday 17 th Dec arrived with my son in San Francisco USA on Thursday 20th Dec. Couldnt ask for much better than that.
25/12/18 by DENISE
did not let me know when pick up would be Have not let me know item was delivered
25/12/18 by Customer
Amazing service
25/12/18 by Customer
Really impressed with parcel monkey. Very easy to use and saved me a lot of hassle in shopping around on the internet trying to find cheapest posting options.
I had to send a wetsuit back to Belgium and Parcel Monkey provided me with all the different quotes on posting, letting me choose the cheapest option.
Would highly recommend.
25/12/18 by Alex Devit
Git to destination a day latr which was Xmas ebe. Held at customs, fee paid by teceiver but parcel not delivered. Will now not be delivered till after Xmas. Too late
25/12/18 by Susan
Parcel arrived 1 day late and no tracking service available online. I had to call the helpline to find out where the parcel was
25/12/18 by Customer
I always use parcel monkey so quick and easy to use recommend it to everyone 5*
25/12/18 by Mr M Vance
All as described. Fast service, emails sent with delivery date and time.
25/12/18 by Maggie
Good prices, even from Royal Mail. Handy lsbels to print, with tracking codes. Quick delivery as standard. Recommended.
25/12/18 by Richard, Stevenage
Very easy to use and great service. I used them before and find it so easy to track parcels. Definitely recommend them.
25/12/18 by Customer
Good fast service. Parcels arrived in good condition too
25/12/18 by Eleanor
Nice and easy pleasant experience
25/12/18 by Customer
First. class service from end to end
25/12/18 by H Boylan
Excellent unlike myH they dont steal your goods and leave empty boxes.
25/12/18 by Customer
top class company, will use them next week
25/12/18 by roger Customer
Parcel to USA arrived promptly before Christmas- great service.
25/12/18 by Paul Bjarnason
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
