We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Biggest issues for me are that on a couple of occasions so far, items booked for collection arent collected and updates on the site quite often are wrong. Ive got parcels that have been delivered weeks ago shown as waiting collection still. On the plus side, it does take the hassle out of shipping larger items and collection issues aside, Ive had no major problems so far.
18/01/19 by Customer
Do you want me to tell why I gave this rating? If i could I would give 0 star.I paid to be collected 2 parcels. Nobody came to collect the parcels. I spent 3 days staying in the flat waiting for them to come and countless hours to the phone.I was said they came and I was not at home which was not true. Customer service with no purpose for this problem. Always transferring me to nearest depot, saying I have to speak with them. I was said they will send the van back in the 3rd day. My husband spent 2.5 hours outside of the building waiting for them, until 7 oclock in the evening.Nobody came. I still wait to receive the money back. Are 10 days and still I dont have it back in the account.
18/01/19 by Customer
Fantastic Service! Highly recommend
18/01/19 by KATY ELLIOTT
Great service! Will definitely use again.Thanks.
18/01/19 by Londonderry to Netherlands Customer
Well done !!!
18/01/19 by DAVID Grant
Easy to use and affordable. The only downfall is when I went to the drop off point, they only could accept 6 parcels a day and I had to come back the next day to drop it off again.
18/01/19 by Customer
I am an online seller and sometimes RM cannot handle specific weight and size parcels so I need another courier that can handle this. I tried Parcel Monkey and it works smooth and even cheaper than going direct to the Courier. I must say I am impressed and their online account is super easy to use.
Thank you Parcel Monkey!
18/01/19 by Saaly Temirkanov
Easy to use fab thank you
18/01/19 by Trina Davies
Came up 7 flights of stairs to collect because I’m disabled.
18/01/19 by Customer Judy Bowker
Brilliant service from collecting to delivering.
18/01/19 by Pam Thompson
I was having trouble finding companies that would take a large parcel, someone recommended parcel monkey, went on and sorted in 5mimutes. Will definitely be my first port of call in the future.
18/01/19 by Customer
Easy to compare & select carrier
18/01/19 by Mr JACOBS
Really Smooth Transaction easy process GREAT PRICE
18/01/19 by Robert Atkins
Excellent! Arrived on time! Would recommend
18/01/19 by Miss Emma Jasmin Daud Binti Alif Adam Hoare
went to order parcel service- it was not available, old sites still linked- poor service
18/01/19 by Chris
Avoid these scammers they have hidden charges after you send the parcel!!!! one week after sending the parcel they made a lie about the weight of package eventhough I had a digital scale and put the weight correctly and they charged my card without my permission.
18/01/19 by Azizi
All good. Smooth transaction, no problems.
17/01/19 by Customer
I wont be using this company again. Just a really non responsive company. Sometimes it is better to pay the extra and guarantee the better after service. This lot wouldnt know a customer or what to do if they cam face to face with one. ****FAIR WARNING**** **DO NOT USE, PAY THE EXTRA AND GET THE BETTER SERVICE!**
17/01/19 by JAMES GORING
My parcel reached its destiny in 3 working days. They picked up the package as scheduled. All well. Rg
17/01/19 by Customer
Excelente service only if is the tracking which is not always updated
17/01/19 by Mrs. Michela Baioni
Always saves me money !!! Straightforward to arrange.
17/01/19 by John Hutchings
Brilliant service
17/01/19 by Steve
Use parcelmonkey lots, they are great
17/01/19 by Customer
We have used this company a few times now to send parcels in the uk and abroad and we always had a very good and speedy service for an affordable price.
17/01/19 by satisfied customer
Very satisfied with results. They have informed me the parcel has been received. I will agree totally when I get my refund.so far so good
17/01/19 by Mrs Craven
Recommended.
I have used them 5 times in the last year. Excellent service, they used DPD who were quick, reliable and tracked my parcels to Portugal, collected from home and were much cheaper than going direct to parcel companies.
17/01/19 by Ian Clarke
Excellent pick up service
17/01/19 by June Turner
I do NOT recommend to anyone. Worse customer service once pay them. These people are holding your CARD details. I have been CHARGED twice. Please be aware of scam
17/01/19 by M Shiraj
Sent parcel to USA - quick service
17/01/19 by Lynne
Great service would use them again
17/01/19 by Mrs W
my parcel was lost about 2 months ago... still "investigating", same silly questions asked all over again and again. People do not use their service!!
17/01/19 by Raminta
Outstanding and excellent service. Sent 3 parcels to Australia all arrived in 5 days.
17/01/19 by Mr T Marshall
Great service
17/01/19 by James
Parcel left in porch when I was in! driver couldnt have knocked very hard on the door
17/01/19 by Customer 8
Spot on thanks
17/01/19 by Mike c
Excellent service
17/01/19 by Customer
Great Service
Easy to use website
17/01/19 by Andy
Standard corrugated cardboard box was torn and 2 items lost. Recipient is currently chasing to see if they can be found. Used ParcelMonkey before and this is the first time I have not been delighted.
17/01/19 by Published Author
Very good service fast and reliable however once the parcel has left UK tracking is non existent
17/01/19 by Kevin & Elicia
Always on time.
17/01/19 by Marco Monni
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