We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
Didn’t pick up when they said they would then picked up two days later and then didn’t deliver the next day as promised it was a total nightmare to be honest seeing as I paid for next day pick up and delivery it was not given nor a refund
28/02/19 by Customer
Brilliant service - collected on time and by a very polite and smart driver, and delivered in under 48 hours. Great value at about £11 for a huge heavy parcel.
28/02/19 by Mrs Isabelle Crawley
The parcels arrived in 5 days. I have used Parcel Monkey to send numerous parcels to Italy and they have always arrived on time. An amazing and efficient service.
28/02/19 by Terrence Williams
Very bad, parcelforce 48 service ordered last week Thursday afternoon, theyve picked up the parcel in Scotland next day then nothing happened. Tracking history shows, parcel sitting somewhere in a hub, depot or whatever... never again.
28/02/19 by Peter
Excellent service as always. Thoroughly recommend this company. I use it all the time
28/02/19 by Mr Robin A Daish
Pricing in general and Pricing for protection of shipment is great. However, tracking status for the shipment is updated way too slow, dont know when the customer received the order (even now still says order is in transit).
28/02/19 by New Customer
Arrived a day later than quoted but not a problem
28/02/19 by Simon Thomas
I ended up paying £28.78 to send a parcel that was advertised as £7.19. One attempt to deliver the parcel was made and it was delivered to the depot that same day. The recipient went to pick up the parcel two days later but it was gone. Parcelmonkey made me pay to have it sent back to me and I had to pay AGAIN to have it resent. They claimed it was damaged (it wasnt) and multiple delivery attempts were made (one attempt was made). Customer service will not listen to me and they wont offer a refund. Avoid at all costs and go direct with the delivery company.
28/02/19 by Customer
Good service many thanks
28/02/19 by Customer
Excellent service. My parcel to Durban SA arrived 2 days earlier than quoted. I will use Parcel Monkey again for sure.
28/02/19 by A Smith
It took 3 months for my parcel to be delivered, only for it to be returned to me damaged! I contacted ParcelForce and they said it wasnt sent via them, despite me using their service and getting ParcelForce delivery cards...now trying to seek a refund and compensation - wish me luck!
28/02/19 by Winston
Great Service, thanks
28/02/19 by Customer
Good efficient service
28/02/19 by Business Client
I Love Parcel Monkey. The service is efficient and easy to organize.
The rates are good and you can choose your service. Im so glad I found them
28/02/19 by Sharon
Brill. Always use them, reply to messages quickly if you have a problem.
28/02/19 by Customer
Amazing service and price. Everything was arranged perfectly and arrived on time. Would use again for sure
28/02/19 by Glen Harper
Very efficient and organised
28/02/19 by Customer
Left Reading in the UK at 13:00 on Monday and arrived at my door in Pretoria, South Africa at 13:00 on Thursday - a miracle! Regular post to SA is only slightly cheaper and can take up to 5 MONTHS (yes, MONTHS...)...thats if it arrives at all.
28/02/19 by Slotracer1
This return operation went very smoothly with no hassle. It gives me great confidence for the future if I have to return a rather large item.
Very professional and competent setup.
28/02/19 by PDM
the timing said on the contracted delivery was no where near to real, however it is chronoposts fault, not parcelmonkey!
28/02/19 by Ana Maria Pereira
Easy to book delivery, very quick delivery to destination
28/02/19 by Paul Hopkins
Have had a very bad time my computer is broken and my parcle sent on- 19th has not arrived due to no house no ,but want tracking no so I can let Parcel Force know and they can then deliver it Mrs Sheila M Wilson , ps Wish you were on the phone .
28/02/19 by Customer
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28/02/19 by nick
As always excellent service! Parcel was collected on stated date, delivered to by family in Australia. Parcel and contents arrived in excellent condition and it was delivered within 6 days
28/02/19 by Sheila Anderson
This is company is a joke, I had 3 parcels from the states to be delivered to the uk. I paid for fully tracked and signed for service. All they keep saying to me we will update you, its in transit. If its in transit where is my parcels. I will get absoutley go mad if I dont receive my parcels. I paid $133 for international tracked. Said Im guaranteed it will be tracked updated once its arrivess in uk. Where the **** are my parcels. I dont want a refund at all. I just want my items. They mean a lot to me. You cant even give me a direct answer. Its been 3 weeks I havent had any update of tracking or the where abouts. Said on the website 4-10 delivery. Explain that???
28/02/19 by D B
Great prices but if something goes wrong its a miracle if you get compensation! Claims process is poor and extremely unfair. Would find it hard to recommend after 2 very bad experiences where I lost hundreds of pounds due to badly damaged parcels that they would not compensate for!
28/02/19 by Martyn Allen
On every occasion Ive used parcel monkey Ive never had an issue. Its a great way to find the cheapest postage option.
28/02/19 by Customer
The service was first class. Good price. Prompt collection and delivery.
Would certainly use it again.
28/02/19 by Mrs Catherine M R Baxter
Excellent and easy to use service.
28/02/19 by Customer
Evidently store your payment card details and have yet to find a way to remove that. I am sure that the GDPR legislator would be very pleased to hear about this. Needless to say, customer service will be getting an email in the next few mins asking to close my account and delete any payment methods which have been stored and I dont recall ever being asked to store them, other wise would have gone elsewhere.
28/02/19 by Chris
Parcelmonkey did really great. I didnt know it was possible to send parcels abroad so quickly - and at such reasonable price too. Tracking screen was also quite accurate and helpful.
28/02/19 by Customer HT from Edinburgh
very easy to use and always a saving on standard delivery costs. I normally use Parcelforce for my deliveries and can always save a few pounds by booking it through Parcel Monkey. Highly recommended.
27/02/19 by Mr Collins
Id urge everyone to avoid using Parcel Monkey at any cost. Contacted many times about my parcel and always get one answer; "Weve contacted the courier and get back to you with 24-48 hours" and no one ever gets back to me. You can not speak to anyone (no phone number) and their online operators are based overseas, who dont know anything. Ive been waiting for my very important parcel for over two weeks, but no one is interested in locating it. Im extremely frustrated with the current scenario and deeply regret using Monkey business.
27/02/19 by Tanveer Ahmed
I use this company all the time even for shipping abroad never let me down and always the best prices
27/02/19 by Michael Judson
first time using parcel monkey,picked up when they said,parcel delivered in australia well within time period at a very good price.
27/02/19 by John Twigger
Surprisingly Good, affordable and literally delivered. Thought Id be stuck with the package s it cost more to deliver with other comapanys. Will use again
Thanks
27/02/19 by Oneteechi
Great will use you again
27/02/19 by Mrs Carol Erskine
Nice easy to use website. But badly let down by having a surcharge added on after parcel sent. I put in the correct size and weight. Was later told that the volumetric weight was more and surcharged. For a UK parcel?? Not good really.
27/02/19 by Mr Jones
Would definitely not use again. Didnt deliver the item, claiming they made several delivery attempts. On checking the notes, they did not such thing, they couldnt locate the address, yet I was able to google it. Had to then pay for the item to be returned to me! If I booked with the courier directly, this wouldnt have happened.
27/02/19 by NR
Damaged a parcel - these things happen
But very very quickly sorted
Would have been 5 star but for the initial problem
27/02/19 by Customer
