We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Economic quick delivery
29/01/19 by Paul B-L
Always provides a far cheaper and reliable service than many others
29/01/19 by CustomerRay
..fast and great!
29/01/19 by Cristiana
Everything on time. No hassles.
29/01/19 by jennifer hall
Great service. Website so easy to follow and book a collection.
29/01/19 by Meg Foster
Fast and efficient service. Will use again.
29/01/19 by R.W.
Very reliable service
29/01/19 by Alan
Unhelpful, unable to inform you of where your parcel is. Between now & november 2018 it has lost our company approx. £3000 & a large contract, if you wish to deliver to East Kilbride its mission impossible and parcels are constantly lost. re-supplied with tracking link when the question is not where by why the parcel isnt delivered next day.
29/01/19 by Claire Smith
Good service and easy to use
29/01/19 by Customer
Perfect and an extremely good price.
29/01/19 by DG
Parcel Monkey made the whole process of sending six packages each 15kg easy. All labels were emailed and the tracking accurate. The chosen courier, DHL, were also very efficient.
29/01/19 by Quadmaster
Excellent service.
29/01/19 by Mr Ernest Yeomans
Minor delay in transit, bit still delivered intact within 2 working days.
Wouldnt hesitate to use PDP again.
29/01/19 by Ray
Brilliant, I booked at 0900 and collection was completed 500 miles away by 1130 that day. Delivered back to me safe and sound two days later.
29/01/19 by Elaine Burnell
from a business point of view we found this site and its rates extremely good value.
29/01/19 by gscott
A quick and cheap answer to send parcels.
29/01/19 by Richard W
Carrier picked up parcel within five minutes of designated time. Really no point in using any other delivery service!
29/01/19 by Dave M.
Often cheapest BUT MAKE SURE YOU TAKE PICTURES OF WEIGHT AND SIZE AS THEY MIGHT CHARGE YOU BASED ON LIES.
29/01/19 by Danuke Attanayake
Excellent to deal with. Super fast service and very well priced
Will for sure use again
29/01/19 by CustomerD Derek Taylor
Good price and efficient
29/01/19 by Customer
Good service, good price.
29/01/19 by Customer
Excellent once again. The ease of booking through parcel monkey is great and ensures a very smooth process!
29/01/19 by EB
Good all round.
29/01/19 by PK
Collected parcel on the day they said they would
29/01/19 by R K
A day late picking up meant late delivery to customer who then returned items
29/01/19 by Customer
I used this company when I moved back to the UK from USA. Prices looked great, they picked up on time and delivered on time. So I thought all was great. Then came all the pain! My Mother (70yrs old) signed for the parcels and was made to pay import fees! Even though I had paid for the delivery in full! The for months after they kept trying to add charges saying I had given the wrong weight and sizes.. The parcels had sized PRINTED on them when bought so that was hard to get wrong. Weight... I weighed them three times to ensure I had correct weight, but the insisted I was wrong by 30kg on one! Really!! Took me over 4 months to try and sort out this mess and I still ended up losing some of the charges by UK customs excise as they said they dont refund certain charges. All in all, they looked good and seemed good at the beginning... If you use them. DOCUMENT AND PHOTOGRAPH EVERYTHING! I will NEVER use them again.. buyer beware!
29/01/19 by Allan
Professional service at reasonable costs and safe payment.
I am very satisfied and happy to have discovered it. I recommend to everybody for overseas parcel service.
29/01/19 by Sabina
Would use again. Good rates, easy to use website. All worked perfectly.
29/01/19 by Andrew Eddles
great driver brings labels if you dont have a printer as described easy service to use
29/01/19 by Anthony mallon
Perfect, quick, reliable
28/01/19 by Olga Polevaia
Always use parcel monkey. Best Prices and I like the drop off service so I dont need to hang around at home.
28/01/19 by Angela fletcher
Really bad service. I paid for 2-3 days delivery, and the parcel arrived after 1 week. The woman from chat online service said that there was "no answer at the door, thats why they couldnt make the delivery". Seriously? They were expecting the driver since I send the parcel, you cant tell me what you want, as I paid a lot of money to be delivered as quick as possible and safe, thats why I ask your service for. I will never use your service, as a really bad service
28/01/19 by Alexandra
Delivered to wrong address (with photo!). Would not return although driver spotted in the area. Impossible to speak to a human being. Finally obtained local depot number by phoning payments line - they answer very quickly - and held for 25 minutes with no answer. Come on, DPD, you can do better, or are you hamstrung by your French owners?
28/01/19 by Carl Klinkenborg
Great service . Parcel was collected and delivered on time.
28/01/19 by Laura M
Fabulous service, and easy to use . Will be using this to post all my parcels
28/01/19 by Customer
I had to send 10 parcels here in the UK and Parcel Monkeys website made it very easy to work out the price for a multiple order. I ordered on a Saturday morning and the order was collected by Parcel Force on the Monday morning, then delivered the following morning. An excellent service.
28/01/19 by Ms Alison Roberts
Excellent service and very straightforward to use the website and print labels
28/01/19 by Mr Stephen Rusling
Saved approximately £30 using Parcel Monkey to compare my options. Really pleased I used this site!
28/01/19 by Customer
I used the service where you can drop to the nearest point and it all went very smoothly
28/01/19 by Javed Shah
Far easier to use than other sites
Will use from now on
28/01/19 by Customer
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