We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Really satisfied with the process. The company was telling us the next step. It got to the destination even before I thought. I will use this service again. The only thing to improve, if possible, to be a bit more precise about picking up and delivery times like...morning or afternoon but the message 1 hour in advance is quite good though.
17/02/19 by Happy customer
turned up collected and delivered on time. tracking was acurate
17/02/19 by K Hyde
The worst ever service. If you value your parcel dont ever use Parcel monkey. Contact the parcel service provider directly. I have lost ny documents and this company just dont care and I ve lost more than 800 pounds. Stay away from them
17/02/19 by Customer
Great service
17/02/19 by martin cheek
Parcel arrived in Australia within 4 days, simple website, great aervice
17/02/19 by Cheryl Dzudie
Very good service! My packeges arrived on time from London to Rome for a cheap price.
17/02/19 by Gio
Perfect service at a cheap price would highly recommend
17/02/19 by Peter Poole
Excellent service. Collected on time and delivered to where it needed to go. Wouldn’t hesitate in using them again
17/02/19 by Customer
Good price, no problems with pick up from home and delivery. Would use again and recommend.
17/02/19 by Customer
Great service - parcel collected and delivered as promised
17/02/19 by Customer
Very good service and very quick and easy to use
17/02/19 by Customer
Half the price I was quoted by courier companies direct. Good communication and parcel was collected/delivered as anticipated.
17/02/19 by Geordie Boy
Fast, easy and got me the best price. What more can I say?!
17/02/19 by Customer
Excellent service couldn’t ask for more
17/02/19 by Dawn
Easy to use website, fast booking, easy paperwork and collected and delivered on time.
17/02/19 by Adam Leonard
100% happy fair price in good time an didnt even have 2 print label ",they brung it just as well I didnt have a printer
Picked up from the door what more could you want 5**
17/02/19 by Happy customer
Easy system and good prices for the larger parcels.
16/02/19 by Ken Clarke
Absolutely no way of contacting them to SPEAK to a human being when things go wrong. Really disappointed with the level of service i received when my parcel was not collected. AVOID
16/02/19 by Dan
Excellent service
16/02/19 by Customer
Fantastic services.
16/02/19 by Customer
Excellent service - fast, straighforward and an excellent value for money. I will always book through Parcel Monkey from now on, my parcels have never been received so fast!
16/02/19 by Customer
Was a good service, but the lady that came to get the parcel was rude, didnt have any labels that she should have had to put on the parcel, lucky I had already printed my own and when I lifted it on the van for her, she didnt even say thanks!! Other than her great!
16/02/19 by Customer
As far as I know everything was del as promised. Very pleased and would not hesitate to use you again
16/02/19 by Paul blackmore
EXCELLENT SERVICE. COLLECTED FROM HOME AND DELIVERED WHEN SAID IT WOULD BE. VERY EFFICIENT DRIVER. WOULD RECOMMEND THEM TO ANYONE
16/02/19 by JOYCE WALKER
Great value for money, lightning fast delivery and reliable service. I’ve used several delivery companies via Parcel Monkey several times to post internationally and have never been disappointed. Can’t recommend them enough.
16/02/19 by Paul Cowden
Easy to book, no problems with international delivery and easy tracking. Recommended
16/02/19 by Customer
Parcelforce has just got cheaper!!
16/02/19 by Sarah G
You smashed it ,the lady was annoyed by parcel force ..I refunded as I know couriers never pay up, through experience .. Patrick Moore
16/02/19 by PATRICK MOORE
I have only had one dealings with Parcel Monkey thus far and have no complaints. I will review as i use the site further.
16/02/19 by Customer
Yet again fantastic price ,delivery and service.
15/02/19 by Customer
nice and easy to use
15/02/19 by Customer
Easy to use. Straightforward. Delivered on time. Good price
15/02/19 by MRS CAROL TAYLOR
perfect, parcel collected as per is said on the tin and good value
15/02/19 by mark
8kg parcel from uk to Denmark. £52 with parcel force at the post office, got exact same service through parcel monkey for less than £16. Couldnt believe it.
15/02/19 by Andrew
Parcel Monkey offers a quick, easily understood and well priced service. I am surprised more people dont know of it as the savings over post office or regular over the counter services are well worthwhile.
15/02/19 by Customer Adrian
My package was travelling from Essex to Portugal, Lagos in the Algarve. It left on Monday. DPD was the carrier. Fine and dandy in UK collection, on time etc, tracking over the subsequent days all in order. Dpds subsidiary in Portugal is Chronopost. They appear not to be capeable of finding their bottoms with both hands in the daylight, let alone the dark. I had messages to both my email and portuguese mobile phone the hour window would be 14.49 - 15.49, today, Friday. These were sent circa 08.00. At 16.16 this afternoon, some 27 minutes after the latest schedule I had an email direct from Chronopost saying, in portuguese, we cannot enter your address or somesuch nonsense. Frankly I do not believe they even tried to deliver the package. We are not an urban location, but only a few minutes out of town, a google map search wouldve immediately disclosed the location of the main road of which our cul de sac is a part. They did not even attempt to phone me on the local mobile to clarify exactly where we are situated. I put this down to complete and utter laziness, not a good representation for DPD or Chronopost. I have managed to work my way through their e-mail and rather than risk them losing the wretched packet am going to a large supermarket about 20 mins drive away to collect it, but, of course I now have to wait for them to email me again to advise when it will be delivered to that location. I think Parcel Monkey should shake DPD by the throat in the UK and suggest that their portuguese colleagues put themselves out for once. Not impressed
15/02/19 by Nicholas Simon Gape
parcel delayed for one day after paying next day service??
15/02/19 by paul
Waste of time. Dropped off at DPD point 4 weeks later get email saying several attempts were made to deliver but unsuccessful. I had 3 options 1. Let them throw it away free of charge. 2. Travel 250miles to collect. 3. Pay £10 more than the original shipping price to have it delivered back to me. Only use if you really know what your getting into. I advise paying a tiny bit more and going direct to your chosen courier. Will never recommend or use again.
15/02/19 by Customer
This was the first time that I used this service and its was the cheapest And reliable. I sent a parcel to Austria and it got there on time in a week .
15/02/19 by S Salhotra
Overcharged with no reason. Charge was done in a different card than the one I used.
15/02/19 by Per Akri
