We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
Efficient Effective thank you
14/12/18 by Stephen Fleming
Parcel Monkey have had a item I sent using their service, returned to them as they were unable to deliver the item and are now saying I need to pay more delivery charges to get my original item back or they will dispose of the item. So I can essentially lose out on two postage prices and the price the client paid for the item or one postage price, the item and the price the client paid for it. Tried to speak to them via their live chat , opening a ticket and their facebook page but continually get the same automated response. On Monday I will be placing a complaint with Trading Standards and any other relevant organisations.
14/12/18 by Jonathon Lee
Delivered on time and easy to use.
14/12/18 by Fred Black
My parcel was not collected and no message to say why. I would like a refund back! I have paid for service and not received a service and the receiver was very disappointed.
14/12/18 by Miss Anca Lacatus
I took the parcel to a collection point - no problems. The parcel was delivered (in France) in exactly the time scale promised. All for a reasonable price.
14/12/18 by Street3ple
Everything went beautifully !! First time I have sent a big parcel and I was very nervous ! Especially with it being close to Christmas! Fabulous !!
14/12/18 by Helen
Posting a gift from England to USA. Booked Friday for pick up Monday, Parcel was collected at 9:20am. It arrived safely with the recipient yesterday in New Orleans, Brilliant service! So easy to book and arrange. Have used before and will use again. Excellent service for a very reasonable price. Thanks Guys
14/12/18 by Alison Gray
very good service would def recommend
14/12/18 by omer
Disappointed still not delivered according to tracker - took to post office last Friday !!!
14/12/18 by Customer Ann Luffman
Easy to use website showing a range of very competitive prices. Collected and delivered exactly as advertised. Recommended.
14/12/18 by Wendy
Excellent service, pick up perfect, very pleasant driver, delivery was very quick, I do recommend you to my friends and family without any reservations. Thank you, a pleasure to give you my business. jacky
14/12/18 by jacky
easy service selection and at a good price
14/12/18 by Nigel
Excellent service
14/12/18 by George M
Excellent value, no fuss dropping off parcels, never had a problem. Was recommended by a friend and I would recommend it too.
14/12/18 by Jennifer Bone
The service was great but the rate can competitively come down a bit more!!!!
DHL delivered the parcel tomy nextdoor neighbour without leaving a note at my letterbox to advise me. I awaited all day and night for the parcel and called DHL the following day chasing for the parcel I was informed that the parcel was with my next door neighbour!!!!
If I had not knocked the door for it, my neighbour had forgotten that my parcel was there!!!!
14/12/18 by Patience Abraham
Excellent service. My parcel to Singapore arrived safely in under 5 days.
14/12/18 by Customer
Did what I wanted
14/12/18 by rob arnett
Parcel wasnt picked up on the day, no message to say it wouldnt. Bought a 24 hour service, still waiting next day for collection.
14/12/18 by Mr Jason Billingham
Excellent- on time and very efficient
14/12/18 by Gina marszalek
Courier was polite, friendly and helpful.
14/12/18 by Janet Parsons
Very good service
14/12/18 by Customer
Cant knock service.
All very clear to understand. Plenty of price options available, excellent info/comms re: your parcel and ultimately Collected.. Delivered exactly as required/agreed.
14/12/18 by Phil. (Lichfield)
Sent parcel abroad on 26/11/18. Today is 14/12/18. NOT YET DELIVERED. Enquired. No information forthcoming. Very disappointed
14/12/18 by Aziz
Please avoid at every cost. Once your parcel is lost you will never get any compensation even if you had bought insurance on the shipping separately. They dont have any contact number and after few massages they will ignore you and will stop replying to your inquiries of your lost item. SCAM! SCAM! SCAM!
14/12/18 by Customer
Parcel went through parcelforce on before 10am next day, arrived 24 hours later. Customer services have poor understanding of English and did not fully answer my complaint. Go the parcel in the end but should have claimed for compensation for the late delivery.
14/12/18 by Mr Ian Wood
Simple straightforward and prompt service
14/12/18 by Lesley
Good service
No Issue did exactly what they said they would do!
14/12/18 by Happy Customer
Never even heard of parcel monkey before but have to say what a simple and easy experience
14/12/18 by Steve Reid
Cheapest price I could find to send a small parcel to Germany but the service was way better than ‘cheap & cheerful’. Excellent tracking system and the item found its way to the recipient very quickly.
14/12/18 by Leslie Rogers
First time user and really impressed. Easy webpage to use, and cant believe what a good price to send my large item! Collected and delivered without any hitch. Am about to send more parcels with them!
14/12/18 by Mrs S
Fantastic service
14/12/18 by Customer
Fair price. Easy export documentation process. Parcel arrived safely and within stated time.
14/12/18 by Peter Fiswell
Fab service at the busy time of year
13/12/18 by Customer
Good choice of providers at competitive prices, package delivered the next day.
13/12/18 by Karen
Package delivered from London to Abuja, Nigeria in 6 days. Excellent!
13/12/18 by They Amazing
You doing fantastic job,thank you.
13/12/18 by Wioletta
REALLY HAPPY TO USE THIS Parcel Monkey UK and I recommend it to all who need to send parcel in the World-wide. Thanks a lot From UK to Burundi took just 3 days Thank a lot. Ive been using it many times before and I will continue to Use It ????????????????????
13/12/18 by Francine
Brilliant cost effective service
13/12/18 by Mervyn G
They advertise 3-6 days delivery time to Norway. Reality: 14 days and counting... Not pleased. Another parcel they refused to ship, costing a return charge of £15 on top of the £30 original posting cost. The reason they refused: Amazon Echo Dot contains a battery. Reality: The device is not rechargeable = no battery!! Conclusion: **** service, doesnt keep their own promises and makes up excuses to earn money and screw you over.
13/12/18 by Maria
ParcelMonkey is just the Booking Agent not the Delivery Service the do as they say on the packet
13/12/18 by Customer
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