We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Excellent customers service.
05/02/19 by Customer
Used this service to post a rare valuable item. Parcel arrived smashed. I claimed on the insurance that Id taken out and was told no payout as the item was ceramic. They knew this before they accepted the parcel. This was done by parcelforce through parcelmonkey site. They have been no help at all.
05/02/19 by peter tulas-henderson
Everything was fine as usual with the booking and collection. Delivery not quite so good as it appears parcel was signed for by the courier and left at the wrong address. The intended recipient had to knock on doors in the area asking if anyone had received the parcel. Luckily he found out where it had been left, but the name of the person there, was not the same as the name that apparently signed for it!!!
05/02/19 by Customer
Wonderful fast delivery to The Netherlands within 2 days. Amazing
05/02/19 by Helga Frost
Efficient & effective collection / delivery. Constant updates on tracking was beneficial
05/02/19 by Customer
Good experience in general,
Goods were brought to a partner shop who extend a receipt and no problem with the delivery a day later than expected.
04/02/19 by Customer
Good service
04/02/19 by Graham
Excellent service
04/02/19 by Customer
Half the price of buying from Parcelforce directly and delivery to France in two days.
04/02/19 by Charlie B
Very pleased with the service. The parcel was collected on time and reached its destination as expected. I always try to find a good price and service provider which does the job well
04/02/19 by mrs G Penny
Easy Booking Easy Collection Delivered On Time
The website is easy to use and with numerous options of courier. The collect booking and labelling quick and easy to follow. Delivered within the timescales indicated on the site. Good tracking.
04/02/19 by Adam Leonard
Glad I found Parcel Monkey. Its saving me a fortune.
04/02/19 by John J
Very good service parcel delivered on time no problems in recommending I will definitely use them again
04/02/19 by KRZYSZTOF ZUCHORA
Collected and delivery in a timely fashion, but the box was damaged to the point that the £150 item inside was also damaged. This was a very well packaged boxed vintage item that I had sold to a customer. He was mortified but had to just let it go. Very poor show if that is someones idea of delivery.
04/02/19 by Customer
Turned up on time and undamaged. Cant ask more.
04/02/19 by Graham
Great price compared to the service provider’s own rate!
04/02/19 by Customer
Instructions easy to follow, always colected on time and delivery always easy to track. I would recommend this company for deliveries either in the UK or Europe. And at a very good price.
04/02/19 by Lynnette
Excellent service.Good selection of services to choose from.
04/02/19 by Customer
Reliable and easy to use
04/02/19 by Customer
Everything happened as they said it would. Much cheaper than Parcel-to-go for a high value parcel
04/02/19 by Ivana
Brilliant service as always
Much cheaper than Royal mail
04/02/19 by David Cunningham
Quick and reliable service defiantly use again. Will recommend
04/02/19 by customer
Excellent service with a good price
04/02/19 by Andrew Harris
Very good service. I was able to complete all information on line and was given clear instructions of what would happen next. Fairly easy to book. Collection was at the end of the day but within the hours I had stated.
04/02/19 by Customer
Fast efficient service that takes care of your parcels
Recomended
04/02/19 by Mr Trevor Harwood
Great service as usual!
04/02/19 by Customer
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
04/02/19 by Kamil Kierzek
Easy to use, great price, quick service. 5/5
04/02/19 by AB
Nice and easy to arrange.picked up on time . tracking is great and easy.
04/02/19 by Brian Fairs Ktuk
A quick great service.
04/02/19 by Will Taylor
Easy to use, cost effective service. Brilliant.
04/02/19 by Customer
I was very impressed when my granddaughter used this service recently and so I decided to use it myself.
Not only is it very reasonably priced but offers a very efficient and user friendly service. Would definitely recommend it and use it again myself.
04/02/19 by June Turner
Very simple and easy process. Saved me £21.00 against Parcel Force and they took the battery. Will now always use them.
04/02/19 by M Sutor.
Picked parcel up on time and delivered it on time.
04/02/19 by Customer
Excellent service. Always reliable.
04/02/19 by Customer
Good choice of couriers and competitive. Needed to post a golf club and choices included parcel size and ability to flex insurance cover.
04/02/19 by David Gibbons
Good service till today hopefully in the future also
04/02/19 by Customer saad
thank you for a god service
04/02/19 by J Mitchell
Very easy and straight forward. Parcels always delivered efficiently.
04/02/19 by Paula Worthington
Arrived on time, excellent service and a lot cheaper than Parcel Force!
04/02/19 by Jo Johnstone
