We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Worse customer service. I would never use this service and do NOT recommend to anyone. These scammers have charged me twice.
09/01/19 by M Shiraj
Absolutely useless. Advertising services and there limitations then when you put everything in it tells you, you can’t have that service because your parcel is too big when it’s clearly under the carriers limitations! Just another con to sell you a premium service they make more money on!
09/01/19 by Daniel
First class service as normal.
09/01/19 by Janette
Great service
09/01/19 by Customer
Easy to arrange parcel collection. Good value for money and prompt collection and return. Friendly service. Highly recommended.
09/01/19 by Customer
Great Service Many Thanks
09/01/19 by Terry Lewis
Parcel delivered from Belfast to Frankfurt in Germany in three days ; earlier than expected ,no damage, very happy:)
09/01/19 by T J Muszynski
Once again Parcel Monkey have given me the cheapest price to deliver my package. As I used the Royal Mail option offered everything was delivered on time and in good condition.
Half the price I would have paid if Id gone direct.
09/01/19 by Bashie
Dropped off parcel in Orpington, Kent on a 3 - 5 days delivery. It was delivered the following day in a small village in North Yorkshire. Very impressed.
09/01/19 by Kerstin
Fast delivery, good customer service
09/01/19 by Ines
Fabbbbuulloouusss
09/01/19 by Customer
Good cpmunication
And the parcel was collected on time
Great servicd
09/01/19 by Customer
Parcel was lost and not help was given other than telling me to wait. I sorted it out myself, the parcel was delivered back to me, no offers of re-sending it. They take your money and its fine if all goes well, but if there is a problem, they blame the courier. I used another courier with no problems at all after that, will never use parcelmonkey again. The whole experience took over 3 weeks, it was just me chasing them, they kept saying it wasnt their fault and they would enquire with the courier. They dont get back to you until you chase them. A refund was offered after lots of time spent complaining. I havent received it yet, so I am not holding my breath after having read other reviews. I should have done that earier. A total nightmare!
09/01/19 by Andrea Haritou
Customer service is terrible, replies dont exist half the time and when they do reply they avoid the issue and waste time. I purchased 24 hour delivery, and they gave me a label for 48. I have raised this with them but they insist they arent doing anything. I have no choice to raise this externally because Im pretty sure they arent immune to consumer law.
09/01/19 by Customer
Brilliant again
09/01/19 by Elizabeth Bush
Excellent value and worked perfectly. Used to book parcelforce to collect an eBay purchase that would otherwise have been local collection only. Was able to specify printerless too so all seller had to do was pack it. Almost a quarter the cost of going direct to parcelforce. Cant fault this and I was dubious before having read some older reviews.
09/01/19 by Rachel Q
All good, easy transaction
09/01/19 by peter
Easy to use, and great comparison site for best posting costs
09/01/19 by Emma
Great service, excellent price
09/01/19 by Customer
Very impressed with this service.
The best price and faster and great reduction on price than going to courier direct
09/01/19 by Customer
Well, to be honest, your service was superb. I didn’t expect that much quick and rite on time. Your delivery driver was and an amazing man also.
I would only say big thank you for your great service. I’m more than happy and will recommend it for parcel delivery, it’s cheep too.
Thanks again.
Best of luck
Asjad
09/01/19 by Asjad Mehmood
Easy cheap fast & efficient what more could I say
09/01/19 by Scott Wilson
Excellent service so quick. Thank u parcel monkey
09/01/19 by Customer
The parcel got there quickly with no problems, i would certainly use Parcel Monkey again.
08/01/19 by Iain Garvie
AMAZING SERVICE
Uncomplicated, easy to arrange, not overpriced,picked up from my home at 8am, and delivered in speedy time. A fair brilliant service.Definitely use again
08/01/19 by T parker
Great service, Website straightforward fast, deliveries for all requirements and cant beat prices. Top class
08/01/19 by Anonymous
great price,saved a lot of hassle
08/01/19 by Customer
Sent a parcel to Germany faster than a first class letter in the UK
08/01/19 by Customer Edward
Excellent service . On time when announced. A bit pricey , other than that nothing else to report.
08/01/19 by Customer
I would have given 5* except for two things, neither of which were really Parcel Monkeys fault. Firstly, DPDs local pick-up shop was not operating just before Christmas, causing a wasted journey and several days delay to the delivery. Secondly, the parcel seemed to get stuck for nine days somewhere in Europe. However, full marks to Parcel Monkey after I contacted them. The parcel was "found" and on its way again within 2 hours and at its final destination in well under 24 hours. This is the first minor hiccup I have had using Parcel Monkey and it will not deter me from using their first rate service in the future.
08/01/19 by Mr Alan Heyes
Excellent has always
Always on time
08/01/19 by a hartley
Very easy to use highly recommend
08/01/19 by Customer
Very easy to use, if you have a problem just contact them! - Very helpful and efficient support system, always had a response within the hour.
08/01/19 by Tjb
Group of baboons. Didnt delivery my item and now asking for £12 to return the parcel.Customer service literally doesnt exist. Stay away from these thieves!!!!
08/01/19 by Imi
Spot on .Did just what they said.
08/01/19 by john vyver
EXTREMELY BAD !!! Avoid at all coasts!! Used parcel monkey to ship my phone back to company, they used dpd!! They stole my phone worth £224 & refunded to give me a refund !! The case was ongoing for 2 months! They finally emailed saying they are sorry I’m not going to received my money back!!! They were very unhealthful!!
08/01/19 by Customer
Fast efficient process, with clear cost options provided
08/01/19 by Dave H
Picked up the parcel on time.
Incredibly easy to navigate through your website.
Recommend to all friends and family, best service around.
Couldnt be happier
08/01/19 by Nico
pretty amazed by incredible service, posted on new years day, got to france by friday, cheap too. Wow.
08/01/19 by Customer
Run by a bunch of monkeys. A parcel with all contact details for the customer clearly displayed. But some how no one could read this. Numerous discussions and the parcel is, 1 still in Singapore 2 on a slow boat from Singapore.3 destroyed. Pick any option you like because Parcel monkey do not have a clue . Cut a long story short after various emails. The parcel is now back with me and today I receive an urgent email telling me they will destroy the goods .... go on I would really like you to try.
08/01/19 by Marian
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