We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
Best service and price would highly recommend.
Made so much easier with pickup service. Excellent and extremely useful with a son at university......
01/02/19 by Susan
Came on the day we asked and gave me hour slot excellent service
01/02/19 by Customer Ann
Quick and easy method of having goods picked up from a seller and delivered to my home address.
01/02/19 by Chris Roberts
Collected as arranged.
01/02/19 by CustomerKevin Humphreys
Brilliant as ever Parcel Monkey, I sent parcels to UK and Europe and I sent them on a Friday which always worries me that the weekend may cause issues in getting to the parcels destination - but as always they arrived in good time - thank you again
01/02/19 by Audrey Ball
Excellent service. Thoroughly recommend
01/02/19 by Customer
Easy to arrange for a specialist item, fridge, to be collected, especially when other carriers weren’t clear whether they would take it on their individual site. Highly recommend, easy quick proceed would use again without hesitation
01/02/19 by Happycustomer
Easy, quick and reliable service, would definitely use again
01/02/19 by Customer
Collected on time and delivered within a couple of days. Very satisfactory service.
01/02/19 by Barbara Pearson
Excellent service - cannot believe how quickly my parcel arrived in ski resort off the beaten track! Good value also!
01/02/19 by C. Salisbury
Excellent fast service
01/02/19 by Customer
Poor - DO NOT USE. I advise everyone to avoid, at all costs.
01/02/19 by Louis
Great price for a well tracked service. Could be even better if times of collections we’re shown
31/01/19 by David
parcel picked up on right day but delivered a day late. shame as i had it on parcelforce 24. still waiting for helpline to get back to me as they couldnt find out where the parcel was. that was 3 days ago. its been delivered now, maybe i should email helpline and let them know
31/01/19 by Customer
Easy to book collection picked up on time easy to track. Problem with delivery but that was a local issue. Will use them again.
31/01/19 by NIGEL
Great service, great price
31/01/19 by David
Don’t be misled by the ‘reviewer contacted’ comment after a complaint. They email to ask for your tracking number and continue to ignore you whilst misleading consumers they are making an effort to rectify the issue. How can you lose a tracked parcel and ignore customers when they enquire as to it’s wherabouts. Parcel monkey are either stealing consignments themselves or are sending them to unreputable ad hoc couriers who steal them. How else can you lose so many tracked consignments with an audit trail. Thief’s.
31/01/19 by Hannah
Absolutely amazing service. my parcel was picked up on Friday afternoon and was delivered to my granddaughter in Ontario Canada on Wednesday morning. Cant beat that for service
31/01/19 by Carol Carson
Very good experience and cheap
31/01/19 by Customer
I was extremely pleased with the service I received and will definitely use your company again.
31/01/19 by Jill Robinson
Great Service from Parcel Monkey every time!
31/01/19 by Rachel
Great business
31/01/19 by Paul Manuel
Very good comparison site, in an instant all carriers in a row which suits your needs.
31/01/19 by Hassan Hassan
i have sending a parcel to my family and it have been returning to from monkey parcel,also i have already made a payment to sending it back to me,i have received an email said it with be delivery on 28/01/19 still waiting and yesterday i have request it again and said will send it today 31/01/19 at 11am, have contact DPD to find out where is my parcel, they said they didnt received any order from the sender, could iknow why please, thank you
31/01/19 by angie tan
I have been using Parcel Monkey for years without any problems.
I can only speak highly of The Team Many thanks, R Bradley.
31/01/19 by Customer
did was I asked, no problems and a fair price.
Will use again
31/01/19 by Simon L
I have been in touch with this company for more than a week to find info about a parcel which I have sent with them more than 3 weeks ago. No update on their system, no way to get hold of a manager, nothing. The customer assistance team have been useless on giving me any information. They answer was all the time "we will update the info". However no change. I have started an insurance claim for lost parcel. Disgraceful!
31/01/19 by Costina
Very good company from start to finish, well done. G
31/01/19 by Mr John Gillis
Sent goods to myself from the uk to France.
Much cheaper than paying for an exorbitant suitcase.
Arrived in 3 days.
31/01/19 by Isabelle
excellent went and recieved very quickly and good updates
31/01/19 by dave
Simple and great savings.
31/01/19 by Garry Mansfield
Perfect service.
31/01/19 by James
The item I sent arrived completely broken. Courier must have thrown my parcel around
31/01/19 by Sara Sharpe
Very easy to use, great prices, very impressed. Would highly recommend!
30/01/19 by sue pearce
Great service, although as most people nowadays don’t have a printer, we had to go to the library! Would be better if we could send via address only, or maybe have the delivery company provide print service
30/01/19 by mrs k j gibson
very good value,pick up and delivery were excellent.Iwould recommend to anyone.
30/01/19 by Customer stuart
Excellent customer service. Will use again and again !!
30/01/19 by Customer
Awful service. Courier didn’t show up, phone help line didn’t work, Tracking code didn’t work, ended up speaking with a chat bot. Untrustworthy company
30/01/19 by lynda
Super delivery service! Best price for shipping to the USA and provided all paperwork needed.
Only took 4 days to deliver my parcel.
I will definitely use it again and will recommend to anyone.
30/01/19 by Joanne
To be fair the Parcel Monkey rating would be 10. The Royal Mail 48 hr service was rubbish. Posted Wednesday Pm. 2 parcels, no 1 turned up Saturday lunchtime, Parcel no 2 turned up Tuesday afternoon. 48 hr ????????????????????
30/01/19 by Gary Rendle
