We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Very easy site to use
05/01/19 by Mrs sally gray
Very good service,no problems thank you.
05/01/19 by Carole Palmer
Good delivery service
05/01/19 by Customer
Excellent service as always - Many thanks
05/01/19 by Tracey Zambrana
AVOID AT ALL COSTS!!! UNRELIABLE! I placed my order online for my parcel to be collected at my address and delivered to an address in the UK. The transaction was quick but no information regarding courier pickup times just that Courier will collect the next day (yesterday) between 0800-1800. I was unable to go to work due to the time slot. Not only did I lose a days pay but I wasted the WHOLE DAY waiting. MY PARCEL WAS NOT COLLECTED NOR DID I RECEIVE ANY UPDATE OR INFORMATION REGARDING THIS HUGE INCONVENIENCE. I contacted Customer service via live chat but again service was ABSOLUTELY USELESS. Staff have no idea nor do they have any interest/concern about the ridiculous service they provide. I DEMANDED A FULL REFUND BUT WHEN I MENTIONED LOSS OF EARNINGS MY MESSAGES WERE IGNORED AND NO RESOLUTION HAS BEEN OFFERED. NO COMPENSATION FOR LOSS OF EARNINGS. ALL THEY OFFER IS ANOTHER COLLECTION WHICH AGAIN IS NOT GUARANTEED AND MEANS I COULD LOSE ANOTHER DAYS PAY SITTING AROUND FROM 0800-1800 FOR ANOTHER NO SHOW.
05/01/19 by Mahnaz
Awful experience. Parcel Monkey take your money and dont provide the courier service you pay them for. No way to speak to anyone by telephone at parcel monkey (no customer service number). Never again!
05/01/19 by Beryl Gray
Good service all went well
05/01/19 by moira
Very smooth delivery thank you
05/01/19 by Sharoze Waqas
Nothing to say, except just the usual praise for the excellent Parcel Monkey service.
05/01/19 by Iain
Reasonably priced, easy to use service if you need a package picking up. It would be good to know pick-up time but if you can be in all day its a minor quibble.
04/01/19 by Ged Francis
Only one parcel of two arrived on time. The first parcel arrived from the UK to Thailand very quickly but the consignment ended up being split and caused great concern for the customer. Finally turned up after two weeks
04/01/19 by Leon
No problems’will definitely use them again.
04/01/19 by Chapman
Polite on time and reasonable price.
04/01/19 by Tracey Draycott
Been using now for over 2 years, 5 stars all the way.
04/01/19 by Customer
They maybe just the agent, but they still take your money and you enter a contract with them, not the delivery company. However, they do not take responsibility when something goes wrong and are no help, their customer service is a laugh. The parcel I sent was was never delivered and Parcelmonkey did nothing apart from apologising. They did not even offer to fulfil their contract after I myself!!! found the parcel, which was missing. It took a whole month of my time and effort, not theirs. I had it delivered back to my address as the only option. I then had to send it to its destination using another courier, which was a success, though I paid twice for the parcel being delivered. I am still waiting for a refund from Parcel Monkey but judging on reviews, I am not hopeful. They have a customer service which is the worst, its non-existent, they are only good at writing apologetic emails and shifting blame, despite your contract being with them and them having happily taken your money. NEVER USE THEM, its fine if all goes well, but there is no help if it goes wrong. There is no phone number, only their message service and they only reply if you persistently write to them, however, never with constructive help. Totally unacceptable and useless. AVOID
04/01/19 by Andrea Haritou
As a business we use ParcelMonkey 2-3 times a year at the most as they have unbeatable prices especially with Parcelforce for bulky parcels abroad. We never encountered any problem until recently. One parcel was overcharged as apparently the length of our parcel was 10cm more than declared ! Now, we ship parcels everyday (with a different courier) so we know what we do and we do not have time for this sort of games. We contested, replicated the bulky parcel to prove the dimensions. We were told that unless we have pictures of the original parcel with the label attached, we cannot prove our case. So people, beware, make sure before you dispatch, you take pictures of your labelled parcel with a tape measure nearby, do the same with your scale. This is the only way apparently you can contest that either ParcelMonkey and/or their shipping partner, ie Parcelforce in this case, got it wrong. In the meantime, we sent them an official claim but we only get the same answer that we do not have the pictures of the original parcel so we referred this case to the Trading Standards as clearly it is a common practice if you google "ParcelMonkey overcharged", etc. Beware, be ready, until they get officially investigated.
04/01/19 by Customer
Excellent service as always.
04/01/19 by JOAN
This is the 4th time using parcel monkey and l have no complaints whatsoever, only praise. My parcels have always been on time
04/01/19 by Debbie Rushforth
first class ....will use again....
04/01/19 by David Edwards
Awful service, no idea where my parcel has gone as no tracking uploaded. Customer service response is awful and no help whatsoever. Wont be using again!
04/01/19 by Vicky
parcel dropped at parcel force no problem
easy to pay for parcel
seems got to amazon return with no problems at all
04/01/19 by MR MIKE HOWARD
Probably because Christmas and New Year got in the way, but the Parcel that should have taken 3-5 Working days eventually arrived at the destination 14 days after it was sent
04/01/19 by David
Great service
04/01/19 by David D
Fantastic as always!!! So reliable and affordable! Thank you!!
04/01/19 by Steph Donner
Easy to print the label. Parcel was picked up from Horwich and landed in the South of France in no time. £15 for 30 kilos - bargain.
04/01/19 by Damian Mellor
The search is efficient and it is easy to book. I really like that they highlight if you need a printer or not. Knowing that the parcel is going to be signed for is useful.
I had to chat with the CS to get the right tracking number but it was very quick.
04/01/19 by Alex
My go to place for finding the appropriate courier services for my needs...
04/01/19 by Stu
Quick easy to use
04/01/19 by Customer
My parcel still has not been delivered nearly one month after collection. The address it is going to is a shop and does not have a code to enter, which is the reason given for non delivery. Absolutely shockingly bad service.
04/01/19 by Yvonne Porter-smith
Prices are great, but tracking information did not upload which caused some issues for me
03/01/19 by Customer
Didn’t pick up on the day they said
03/01/19 by Customer
Its been 5 and a half months and still nothing, customer services are awful with no information and never reply when they say they will. Would rather throw my next parcel away than let them near it. Do not use if you want your parcel to get delivered. Al Hayes
03/01/19 by Al Hayes
When ParcelMonkey works its a really great value service. This time it did, UK to USA over the Xmas holidays and it took 5 days, cant ask for more than that.
03/01/19 by Ian Gillan
Excellent service. Easy to use, reasonable price and reliable. Good communication.
03/01/19 by Pat McB
Used parcel monkey before and they have always delivered a great service, the most recent time which happened to be Christmas time, I notified them my daughter had not received her parcel, they chased the Australian couriers and got straight back to me - problem resolved. would definitely recommend
03/01/19 by linda milenkovic ORDER ID
Brilliant- no need for the post office !
03/01/19 by imogen travers
Very quick delivery, excellent service
03/01/19 by Marl
Parcel monkey absolute joke do not use I booked a parcel to be collected 21st December 24hr delivery and it got collected 2nd January 24hr delivery just tracked it 3rd January and it’s still in the uk at delivery hub awaiting shipment to the Isle of Man DO NOT USE THEM
03/01/19 by Dave Corlett
truly excellent service will use again and recommend to my friends
03/01/19 by bill b
I have used these muppets for the last time!!!!!! sending a christmas parcel back to sender because is had a nail varnish in a gift box,what a Pathetic team, their name is quite apt,,,,, I hope you lose any customers that may have used you from my praises beforehand as I now realise what a waste of space you actually are!!! HAPPY NEW YEAR TO YOU NOT... I hope you go bust!!!! please DO NOT USE THESE W*&@£RS!!!!
03/01/19 by CHRIS WARD
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