We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Very easy to use, straightforward booking process. Accurate and prompt delivery with no issues. Quickly informed me when package was slightly over volumetric weight that I had noted.
17/01/19 by Customer
Simple and efficient
17/01/19 by Al Cad
excellent service
17/01/19 by Suzanne
We have used Parcel Monkey many times usually with Parcelforce as the Carrier and have been extremely happy, in fact we recommend them to our friends who want to ship from the UK to European destinations. This time our Carrier was Norsk European Ltd and this is the first time we have had a problem. We weighed and measured our parcels (44.80 kg) before making our booking. The parcels arrived with the large plastic box damaged, the corner was smashed off and a wheel missing. Now we have received an extra charge because Norsk European says when weighed, laser scanned for precise measurement and volumetrically calculated the correct billing weight was in fact 54.49kg. 10 kilo is a very big difference and we would dispute that amount. However we have paid Parcel monkey and will continue to use them but will make sure not to use Norsk European again.
17/01/19 by Ann C
Easy peasy!
So quick and easy to organise a parcel pick up, instructions are all very straightforward and it was all sorted in no time.
Easy to check on my parcels progress on their website by creating an account.
I would not hesitate to recommend Parcel Monkey.
17/01/19 by Kathy
generally very good, sometimes pick ups dont happen but we use the service a lot and is usually good.
17/01/19 by Elite Trader
Have now used this service three times to send parcel to New Zealand and every time the parcel was successfully delivered
17/01/19 by Susan Testa
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
17/01/19 by Kamil Kierzek
Parcel was due today but, was not delivered so I am not very happy with the service. Ijust hope I receive my parcel.
17/01/19 by Ian Kent
Amaized at your speed of delivery to my friend in Belgium
16/01/19 by Stephanie Armstrong
Best and affordable, will use parcel monkey again, will also recommend to family and friends. I sent a parcel to canada it gets to canada on the 4th day, know hassles
16/01/19 by Customer
Parcel arrived in the specified time
16/01/19 by Customer
Not always the cheapest option but on this occassion they did a great job at a competetive price
16/01/19 by ian renton
Genuinely terrible, first and last time I use Parcel monkey. Sent a parcel tracked, no idea where it went, no tracking information available, no telephone number to contact parcel monkey and useless customer service via chat who don’t bother to answer your queries. Take my advice, it’s worth paying extra to a reputable courier that will deliver your parcel safely. DO NOT USE
16/01/19 by Hannah
Great service, the whole process went sweet as a nut. Picked up a large heavy package on time, and delivered it 300 miles away the next day, all for under a tenner.
16/01/19 by Steven Thompson
Absolutely hopeless service! Payed extra for next day delivery as it was an important part, wasnt even picked up the next day so took a extra day to arrive! First time using parcel monkey and most defiantly my last!
16/01/19 by Iain robson
Do not use this company, they loose your parcel and even though we paid extra for insurance they are not paying us back this is been going on for months now they just fob us off with different questions
16/01/19 by jacquia
Please avoid using parcel monkey.i paid for next day delivery with DX couriers, firstly it wasnt collected and then when it was rearranged and collected on the 9th December it was then lost and never reached its next destination, now on the 16th January I still have no parcel the item never arrived and it was a value of £258. after a long process back and forwards with parcel monkey,I was sent a claims form for my lost items which I filled in a sent back,from then on they flat out ignored every single message I have sent them and its been a week now. I have messaged them every day about my case and since I returned my claims for I was messaged to say a update will follow shortly and since then I have been ignored. theres no phone number to ring and every time you message them its a different response I have spoken to 10 different people regarding a simple lost parcel. basically all the good reviews this company has are based on the good service the couriers provided, if you look at the reviews which they control which are complaints and costumer service, they have no skill in any of these departments and if anything should happen to your parcel and it doesnt arrive you may aswell forget speaking to parcel money and get straight onto the original courier the service seems convenient but its definitely not if something goes wrong with your delivery you may aswell forget your money and get ready for a long process to try and aquire it or even get a response from parcel monkey. Parcel monkeys response time is hourly however since I had returned my claims form I have been ignored now for 6 days without a single reply. considering you cannot ring or call anyone and its just a online service with a messenger type set up via there account if they chose not to reply to you theres not much I can do except waste more time and effort to complain about parcel money and try and retrieve my money. save yourself the hassel for the sake of five mins and just ring the courier direct.
16/01/19 by Mark
The favourable cost of this service compared to others determined my decision to use it
16/01/19 by Customer MB
Very easy to send parcel, came within 2 days, excellent service and great value
16/01/19 by Sherry Stone
Great service thanks
16/01/19 by Nicola Frake
Dreadful experience. My next day delivery took 21 days to arrive and when it did arrive, it was broken. Still waiting for an apology/acknowledgement regarding this horrendous service. Sometimes when things seem too cheap, theres usually a reason.
16/01/19 by Mrs Helen T
Good to have it collected and quick and easy to book
16/01/19 by Malcolm
Very efficient very cost-effective excellent service all round very pleased will use again
16/01/19 by customer
Cant fault these guys - I use them all the time and the provide a great service - really good prices and very easy to use.
Thank you very much for a great service
16/01/19 by craig
paid for delivery to Eskirsehir in Turkey , got delivered Instanbul week later ,, and thats where it stayed until it was returned back to me after a futher 2 weeks , it was , down for collection , why , i do not know , and the travelling time between the 2 cities is about 6 hours , oh and and for good measure also pay about £40+ for duty,s which was not advised on,, i,ve sent Parcel Monkey a lot of messages , but keep coming back with nothing ,, they are not bothered , they took the money and ran , basically wash their hands of it , 1 star rating is too much , give them a wide birth ,,
16/01/19 by robin dodd
Prompt collection and detailed tracking was very helpful. l would definitely use Parcel Monkey again
16/01/19 by William
THIS IS THE FIRST TIME I HAVE USED PARCEL MONKEY. ALL WENT WELL AND EASY TO USE. I WILL USE THEM AGAIN. VERY COMPETITIVELY PRICED.
16/01/19 by Alan
Fantastic service I cant believe how easy it was to post 32kg to isle of white cheap as chips
16/01/19 by Peter c
Excellent, did exactly what I asked them to do, easy collection, drop off on a large ceramic item that I couldn’t collect myself, arrived safely in one piece, so very happy
16/01/19 by Customer
Cant fault.
Prompt. Courteous. Inexpensive.
16/01/19 by Paul Hart
easy system to use, great prices.. would recommend anyone to use and save money...
16/01/19 by james channing
My first time to use and it all worked as claimed. I will have them collect the parcel as well as it needs to come back to me after the service and will update after that. Good service.
16/01/19 by Peter Hetreed
Simple-ish procedure but clear info on costs. Both times used has worked well.
16/01/19 by Dave Kincla
Inexpensive and reliable
16/01/19 by Customer
No Mess. Just Use it
16/01/19 by YK
My parcel didn’t make it to the destination I’ve send loads of items through them to the same address and they managed to get there before why not this time . And because they couldn’t find address I had to pay for them to return it to me cherk
16/01/19 by Customer
Inexpensive and accurate. Like Ronseal - does exactly what it says on the tin. Good service - goods delivered sooner than quoted.
I will be using the Monkeys going forward!
16/01/19 by John D, Toomebridge
Simple and quick
16/01/19 by Customer
If I could leave less than one star I would. I sent a parcel to Canada using Parcel Monkey (via DPD) from the UK and almost THREE MONTHS later its still not arrived. DPD tell me PM did not forward ANY delivery details nor contact information on their system. Parcel Monkey tell me the ONLY way for an investigation to take place is for me to write a physical letter to them including (and I kid you not) a photocopy of the recipients photo ID (why thats relevant I have no idea) so she would have to send that to me from Canada to the UK then I would have to physically send a letter to PM who will then send it to DPD (who "apparently" will only proceed if I send this letter) All I want is for my parcel to be delivered which I have paid them to do. Instead Im left jumping through RIDICULOUS hoops in order to get anywhere. They dont care about their customers in the slightest. All I want to know is where my parcel is and when it can ACTUALLY be delivered instead theyre covering themselves by making me perform *****ic tasks - funnily enough the recipient IS NOT happy to send copies of her photo ID to a company who has NO NEED to see it. Happy to take your money but when they make a mistake its YOU who has to fix the problem. Absolute joke.
16/01/19 by Sarah Duchess Woods
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