We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,014 reviews.
Great service!
11/03/19 by Dimitra Arsenis
I was astounded at the efficiency of Parcel Monkey. I was kept well informed and everything was delivered in rapid time at a competitive price.
11/03/19 by Kathy M
Very good.Reliable.
11/03/19 by Mick
Great service. Will definitely use again.
11/03/19 by Jackie Whittaker
Use parcelmonkey often,efficient and prompt in communication. sometimes issues with rough handling by delivery companies whoever I use
11/03/19 by Chorisia
So it turns out that Parcel Monkey are just a middle man with a complete lack of accountability. Even worse, their so called liability packages dont actually provide you with any additional cover! They were more than to extort £66 from me to take a deliver a reinforced 6mm glass shower (I paid an additional £19.99), but once it gets smashed.. hey, did you know thats the delivery companies fault and we dont cover for anything that starts with the letters beginning with A right through to Z. N.B. They will not even offer to cover the delivery fee or refund any so called liability fee. Lesson firmly learnt, that they have no moral compass. I will never use these con-artists again, and I will on a regular basis, urge others not to do so either.
11/03/19 by Luke Agbenyo
Really good service and fast delivery would recommend.
11/03/19 by david Procter
spot on, best price and delivered as and when promised
11/03/19 by Steven Rose
I have used Parcel Monkey on several occasions and have been very pleased with the service
11/03/19 by Allie
Amazing Service! Absolutely no issues, everything was easy. Parcel Monkey was also the cheapest option after considerable research even when accounting for independent couriers. Recommended ++
11/03/19 by Ronson
First class, very efficient service.
11/03/19 by Maurice Nagington
No problem at all .I am quite happy with parcel monkey
11/03/19 by Customer
Very good service!
10/03/19 by Sheyla
collection and delivery on time
10/03/19 by Customer
Great value. Delivered bang on time. No hassle.
10/03/19 by Derek
Enjoyed your service is really good Always on time
10/03/19 by Customer
They were ok, the biggest issue we had was fobbing off the issue of the driver turning up till tomorrow. This is quite frustrating when you have taken the day off work to wait for a pick up.
10/03/19 by Dan w
Brilliant service at an excellent price, perfect.
10/03/19 by Mark Ottaway
Ok had to wait ages before I could print labels.
10/03/19 by Sue
Good experience
10/03/19 by N Watson
Will not use them again uninterested when I complained about the service and tried to pass the buck
10/03/19 by Chris MARTIN
Excellent, quick and easy to price up a parcel and drop off at a local depot/
10/03/19 by Customer
Brilliant. Swift and safe delivery to a remote address. Cant fault the service!
10/03/19 by Alexia Younghusband-Francis
Very good service. 5*
10/03/19 by Mr Daniaal Haseeb
A Very easy site to navigate for posting parcel to USA. Took the headache out of filling in all the shipping documents. Good value, efficient service. Used twice now and will definitely use again.
10/03/19 by Rebecca Hadnett
Easy to use, good prices.
10/03/19 by Chris Customer
So badly organised, got email confirmation and a set time, But know one came, I called and they could not give me any information and they booked it again for 48 hours wait, Unreliable!
10/03/19 by Gee singh
I opted to use Parcel Force 48 tracked and signed for delivery provided through Parcel Monkey, absolutely everything on time and as promised with excellent real time tracking service provided, top marks all round.
10/03/19 by Steve R, Gomersal.
Was cheap to use but I payed for parcel force 24 hour service and it took over 48 hours for it to actually get delivered. So probably not worth the extra money to get it sent out.
10/03/19 by Marc
Very easy to book a parcel delivery.
So far every parcel has been delivered on time, with no problems.
10/03/19 by Gordon More
Cheap and prompt.
09/03/19 by Customer
ø¤º°`°º¤ø,¸¸,ø¤º Excellent-:¦:- Thank You Very Much º¤ø,¸¸,ø¤º°`°º¤ø
09/03/19 by Mark A
Collection and delivery all went smoothly...couldnt ask for more...will definitely use again...well pleased...thank you.
09/03/19 by Kenneth John Nugent
well it just goes to show when things go well we do good reviews and we may never use them again, but when i used parcel monkey this time what a shambles, i had two packages to send and parcel monkey arranged for Parcel force to get one and Hermes to get the other ,my stuff was due to be uplifted on the monday, nobody came? on the tuesday the hermes man arrived to deliver but could not take my parcel as he had no paperwork for it and that the regular driver phoned in sick on monday, aha so thats why i never got an uplift, then i reordered an uplift on wednesday for uplift on thursday for both ... thursday came and went and nothing ... in frustration i contacted parcel monkey to cancel my order all together and now i await a refund .... i then made arrangements for parcel force to come get my packages , they arrived at my door to pick up both packages two hours later , well i wont be going back to parcel monkey for anything in future, and Hermes is just a joke, I i understand folk can get sick but does nobody pick up the slack no apparently the driver has to catch up when he returns to work, that does not help customers of hermes
09/03/19 by Mr R Simpson
Great service, good price, and speedy.
Well pleased.
09/03/19 by maureen ayrton
Sent parcel to Australia from UK. Parcel collected Monday delivered Friday in Australia.
Amazing Service
09/03/19 by mark newman
Easy to use website, clear instructions and a choice of operators to suit your needs.
Collection and delivery was as per instruction with confirmation sent that the item had been signed for.
09/03/19 by Penny
Great price and easy,thanks
09/03/19 by Matt maund
Brilliant service arrived in Norway when said and a fraction of the price of using parcel force direct! Dont know how they do it but Im glad they do 5 stars will definitely use again,thanks...
09/03/19 by Mr Darren Temple
A quick, cost effective and brilliant service with regular tracking information updates. I will be using again.
09/03/19 by Bob Keith
