We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
I used the service where you can drop to the nearest point and it all went very smoothly
28/01/19 by Javed Shah
Far easier to use than other sites
Will use from now on
28/01/19 by Customer
Excellent very pleased
28/01/19 by Viv
Paid extra for next day, they didn’t collect until the next day. This was completed at 8am so was not to late to be collected. Next day delivery does not mean 2 days later. Awful service.
28/01/19 by Alexander Breed
I used them to send a parcel.easy to do .would use again
28/01/19 by lynne shearmon
All very easy from start to finish
28/01/19 by Colin
Great service, polite and friendly guy ????????
28/01/19 by Ross Lockhart
I will definitely use parcel monkey again for their fast and efficient service
28/01/19 by Amina
Great service, easy to use tracking, highly recommended. ????
28/01/19 by Chris d
Good service and fast delivery
28/01/19 by Bruna Manoel
Excellent service from PM as ever. Efficient, secure reliable and cost effective
28/01/19 by Ashley Jarvis
pacel took well over a month and in the end it came back to my door. company will not issue a refund for the failed delivery. no idea why:- "Hello, I understand. Unfortunately, we cannot offer you a refund. Apologies for the inconvenience caused." great service if you want a holiday for your parcel...... AVOID
28/01/19 by Ruaridh Waugh
Delivered on time!
28/01/19 by Philip Nieman
Saved about a tenner on the parcel and it arrived really quickly. Helpful online customer service
28/01/19 by Sophie
Im impressed with the ease of booking online. The parcel was delivered exactly on time. Thank you.
28/01/19 by PH
Really great service, was sending a parcel to a friend in Dubai, they made it so easy!
28/01/19 by Liz Lyons
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
28/01/19 by Kamil Kierzek
Good reasonable price and very good service so we have used you once before and will like to use you in the future
28/01/19 by Finance office
Cheap and easy to ship a 20kg package. Would use again.
28/01/19 by Nikki
collection good service goo overall
Excellent
28/01/19 by Customer
Very simple and straightforward to use. Good range of offers from all the major firms.
28/01/19 by M J Pook
Easy to use, fantastic service and picked my large parcel up when they said and delivered in required timescale. Never used Parcel Monkey before but will definitely use again
28/01/19 by Liz
5 star excellent service and priced highly recommended
28/01/19 by Peter Poole
Superb service, quick and competitively priced
Will use again definitely
28/01/19 by Charlie Jackson
Great service, all arrived on time.
28/01/19 by Nauticrew
Everything runs so smoothly. Weve booked with parcel monkey more than 10 times now, every time is perfectly predictable and consistent.
28/01/19 by Customer
Quite happy! I use ParcelMonkey when I need to buy extra compensation for expensive items. They are much cheaper than other sites for this purpose. Ive never had to use it so I dont know how good they are at processing compensation claims, but Ive no reason to suppose they are not! Theyve been around for a long time.
28/01/19 by Peter Reynolds
Its ok, but postage label size needs to be improved. Not professional on the A4 size which is quite big for a small parcel. I use thermal printer that prints out 6x4 label size, suitable for all parcel sizes. There was no label sizes to select to print.
28/01/19 by Karen
I had problems with clearing-not sure where the issue was but this caused me some anxiety. Parcel arrived though in the nick of time.
28/01/19 by Customer
I have used Parcel Monkey several times posting from the UK and from Spain always a first class service
27/01/19 by Paul
No Receipt given when the driver collected my parcel and the Driver could not speak English. This service is not to my taste. Bad business practice
27/01/19 by Rik
Will definitely use again. Cheap postage and on-time collection and delivery of items..
27/01/19 by Mr Matthew Panayides
Did exactly what was said on the tin
27/01/19 by Customer
Fantastic service and cheaper than going direct to the delivery company.
27/01/19 by Richard Beevers
Easy, good price, delivery on time
27/01/19 by Paul
Picked up quickly and arrived quickly. Well impressed with service .
27/01/19 by Sharon Lewis
Excellent prompt and efficient service. Very competitive rates too
27/01/19 by Sean
I had two expensive items to ship after eBay sales. I booked them on the Sunday for collection on Monday, expecting them to be delivered on Wednesday. They weren’t collected, even though I rang at 16.30 on the day to enquire as to their status. I rang Parcelforce in the morning and was told that an attempt had been made but no one answered. Totally wrong, it turns out the van broke down, a replacement driver went to the wrong address. I had to rebook the items on the Tuesday meaning the pick up would be on Wednesday with delivery promised for Friday. Wednesday collection by the regular driver, promised to try and upgrade the delivery to 24hr for me to rescue the situation. One parcel was delivered on Thursday, the other delivered on Friday. The attitude of the Parcelforce customer service team was disgusting. No complaints about the parcelmonkey team.
27/01/19 by Customer JLE
Great experience from start to finish sending a gift to France. Full information from start to finish, and at a lower price than many other companies I looked at.
27/01/19 by Martin A
Brilliant service will use again for EU parcels
27/01/19 by Petula Collier
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
