We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
A very smooth operation from parcel collection to delivery within the time promised and all for a reasonable price.
11/02/19 by Customer
Parcelmonkey offer DHL as an option. I sent a parcel by next day delivery yet they managed to ‘lose’ it between 00.00 and 08.40. I am now hanging around waiting for them to ‘look’ for it, which could take up to 21 days! Meanwhile my customer is waiting, so I have to make his order again because he needs it for his line of work. Be warned, don’t send anything important or valuable with DHL! On the same day I had booked through Parcelmonkey a parcel to be collected by DPD to go to the USA. That was delivered promptly and without issue, hence the 3 stars. Come on Parcelmonkey, ditch DHL until they get their act together!
11/02/19 by Linda Reece
Very bad service they sent it with dpd.I got told they will delivery it to the sender but in the end they dropped me an email asking me to send someone to collect it. Ive sent it to my auntie she lives on her own and she is is old 75y old.when I asked for help no one wanted to help me.
11/02/19 by Customer
Always a good service
11/02/19 by Mick Hersey
I sent a parcel to Bangladesh in August 2018. There was some issue in customs and I asked my parcel back. In October I was asked to wait for confirmation. Now its Feb 2019. Every time I contact parcel monkey they tell me they are chasing the courier service and will let me know whenever there is an update. I have not heard back from them a single time. Is this acceptable ? The parcel is worth 200 pounds and I have even protected the value with extra cost.
11/02/19 by Anindya
Parcel delivery to Norway
Easy to use service highly recommend it- Ive used it several times n ow and no issues. :)
11/02/19 by Customer
TV was broken upon delivery. Provided details of a claim and they rejected it saying the packaging wasnt acceptable, despite it being packed in the same packaging as it came from the manufacturer/reseller!
11/02/19 by Gavin Race
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
11/02/19 by Kamil Kierzek
Having paid for my parcel to be delivered overseas, I was surprised a week later to be charged an additional £11 due to me submitting incorrect parcel weight / dimensions. Absolutely certain that I was correct, I fought my case and luckily had proof that I was right. Eventually I had the money refunded but no apology. In fairness, the incorrect charge was the result of Parcelforces error, not Parcelmonkey themselves, but it was very obvious that it was a mistake (PF were arguing that they measured the length as twice the width, but the image that Parcelforce took of the parcel as it passed through their system showed it was clearly a square parcel!). I still had to wait a couple of weeks while Parcelforce investigated, and also had to go to the trouble of asking the recipient to photograph the parcel alongside a tape measure. Utterly ridiculous and makes me wonder how many other people get served these extra charges!
11/02/19 by Unhappy Customer
The driver came on time. Was very polite and helpful. Excellent service.. Will definitely be using again
11/02/19 by Sana
If your parcel gets delivered then great. If it doesnt, then expect NO help from parcel monkey. All you get is we are chasing with the courier, and youll be ignored for a few days. Then you have to remind them and you get yes we are still chasing. This is not the only shipment I have had issues with. I now have zero trust in parcel monkey and will never ever use them again to send a parcel.
11/02/19 by Louise
Usual easy collection process once I manage to get on the website
11/02/19 by Geoff Spence
Youve redeemed yourself! Last time I ordered a Parcelforce courier via Parcel Monkey, the courier didnt turn up. However, this time all went to plan and the service worked perfectly.
11/02/19 by Anne Holland
Excellent experience. Used DHL next day service at a very reasonable price.
11/02/19 by Martin Smith
Went like a dream. Needed a courier for E Bay purchase. I did not want to bother the Distant seller with having to print a label so chose Parcel Force who s driver provides a label. Their direct quote was around £60. Booked them through Parcel Monkey and got it for about £11.
Next day pick up and next day delivery. No problem whatsoever. Did not use other couriers as their customer service is almost non existence. Parcel Force answered the phone quickly and were very helpful.
Would use again
10/02/19 by Harold Webster
Brilliant service. Very quick and good prices as well. Highly recommended!
10/02/19 by Maggie
Absolutely shocking service. Delayed delivery of the item by 11 days, it arrived damaged, then had to fight for a refund and compensation of the item value. They kept asking me for evidence which I had already issued and took 5 days to reply to all correspondence via email!
10/02/19 by Ellis James Lake
Used ParcelMonkey a few times to send large parcels to family in Italy. Very reasonably priced, excellent communication and parcel has always arrived within the specified time. 3 - 5 working days from the UK to Italy. The only one problem (i’d Put the address wrong) was sorted easily.
10/02/19 by Hellen Dunne
Never had a problem, always a great service.
Thank you.
10/02/19 by A. B. S.
Our package was delivered on time so from that point of view no complaints. They were also the cheapest option I could find. May be worth trying to establish if you will be charged duty/tax for importing goods. Whilst this is not something in parcel monkeys control I felt they could have called this out more. We were charged £120 tax on top of postage to receive the parcel. (2 suits) Although they offer “live chat” I would have preferred to talk to someone on the phone however I was unable to find a number to reach them.
10/02/19 by Allan Smith
Good value and got the parcel there is a week. Good service at a good price. I will use it again, for sure!
10/02/19 by Jane Essex
Used many times. No fuss. Great service.
10/02/19 by Customer
Very quick delivery
10/02/19 by Customer
Fast delivery all the time
10/02/19 by Customer
Brilliant service - parcel collected first thing no hassle - certainly use again.
10/02/19 by Paula
The Best Parcel Service
10/02/19 by Customer
Easy site to use. Very prompt attention. Label is emailed, print it off, and parcel is ready to be collected. Your txt a time for pick up, and they stick to it. Then you get a email to say its been delivered. Great.
10/02/19 by Marian. Birmingham
Excellent service. Parcel collected and delivered according to timescale. A lot less expensive than using parcelforce directly including contents insurance.
10/02/19 by B Millar
Have always booked with their Parcelforce courier and had gear service.
10/02/19 by Mrs Burns
5 days from sending from UK to receiving in Canada (customs cleared) - no problems - excellent service.
10/02/19 by Sunny Jim
Parcel I sent went missing for nearly a week then eventually ended up back at my address with no explanation! No tracking was provided throughout, I kept having to chase them and they kept fobbing me off until I said I was going to make a claim. Absolutely terrible service, poor communication, a complete waste of time and no refund so a waste of £64!
10/02/19 by Liam
I always use parcel monkey to get the best value international deliveries. I have sent parcels all over the world with them , and never had a problem
10/02/19 by Glenda Beedle
Exactly as it says
10/02/19 by Customer
I’ve choosen to pay the Parcelforce 48hours service, booked it on a Friday but ended up receiving parcel the following Friday. Lack of communication. I had to cancel my hospital appointment just to wait for them. They don’t give you timeframe when they are coming. Not going to use their service again.
09/02/19 by Ances
Perfect as per usual!
09/02/19 by Customer
Clear instructions. Easy!
It was my first experience sending a package of that size. Success. Thank you.
09/02/19 by GRAHAM
They forgot to reanother courier
09/02/19 by Customer
Good service again. Thanks.
09/02/19 by Mick
Fast, cheap, and reliable. What more could you ask?
09/02/19 by Sean Haney
No problems . However , would have preferred a time slot . Not everyone is able to stay st home all day waiting for collection. Large heavy item therefore only had option of collection .
09/02/19 by Customer
