We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Quick delivery ????
21/01/19 by Customer
Excellent service, have used on many occasions and never had any problems.
21/01/19 by Customer
All seamless and fast delivery.
21/01/19 by Topcattc Racing
Easy to use, good price and quality couriers.
21/01/19 by Stuart
Cant fault it.
21/01/19 by Mike Doran
Excellant service
21/01/19 by Chris Wood
Very good price and service, thanks.
21/01/19 by Jacqui
DO NOT USE!...customer service is shocking, I paid extra for insurance and was told I wasnt covered, totally disgusting customer service, they do not care about their customers one bit, AVOID at all costs. This is the first claim I have ever made and they just fob you off I have spend hundreds of pounds using this company and they dont care...YOU HAVE BEEN WARNED!!!!!! DO NOT USE!!!
21/01/19 by Tims
Easy to use site and reliable service
21/01/19 by Customer
Timely delivery and reasonable prices.
21/01/19 by Customer
Didnt pick up on designated day WHAT A LET DOWN!
21/01/19 by Customer
Good price, no problems.
21/01/19 by Customer
Nice and easy throughout. Value for money
21/01/19 by Z khan
Absolutly shocking payed 216 + vat for delivery 3 to 5 day air express 18 dec picked up still not deliverd or rtnd i urge you not to use parcel monkey as you will not get the service you pay for as thwre just middle men for main couriers go direct to Courier dx ups fed ex as you will get a better service ruined my famillies christmas my son had no presents christmas day as a parent it broke me dont go through this like i did stay away from parcell monkey god is my witness he can take my life if i lie stay away from parcell monkey
21/01/19 by Karl webber
Sent parcel to northern France. UK leg of the journey great - collection when DPD said, into Europe by next morning. French leg slower and they wont deliver on weekends - inconvenient for the recipient who works during the week.
21/01/19 by Jimmy fae Embra
Delivered on time in good condition
21/01/19 by Mark
great service!! used few times, and never disappointed, i can browse through different providers and choose the cheapest / most convenient one.
21/01/19 by mamutmi
I always leave a note for the one that delivers my boxes to my grandchildren stating not to leave any parcels with the neighbours but this has happened twice now and I’m not impressed
21/01/19 by Mandy
Excellent service and would recommend over land. We have used various companies in the past to send our goods by air. This time we chose to send over land as it was a little cheaper. Our box arrived today in tact and earlier than expected. In fact it took less days than delivery we have had by air.
21/01/19 by CB
Swift and easy to organise collection and dispatch. Parcel arrived safely within the specified time. Very happy!
21/01/19 by Mrs Kari Lawless
Really quick and easy to use, parcel collected on the Friday by parcel force in Lanarkshire and arrived in Canada on the Tuesday Am. Roughly the same cost as sending the parcel by royal mail but a fraction of the delivery time.
21/01/19 by CUK
really great service, totally reliable and collected and delivered on time
21/01/19 by Lynn Stone
Quick and very easy to use. Will definitely use again.
21/01/19 by Steve
Great prices and efficient process. Would recommend
21/01/19 by Julie
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
21/01/19 by Kamil Kierzek
Parcel Monkey took £48 by credit card for my 3.7Kg parcel to NZ. 10 days later they took a further £30 from my card with no authorisation, saying that Parcel Force had measured it and were charging PM for a 10.8Kg parcel. To resolve my case PM demanded photographic proof that my measurements were correct. Anyone using Parcel Monkey must take photos proving their parcels weight and measurements, if you dont PM may take extra money and leave you dealing with their polite but totally ineffective customer service.I have spent many hours fighting to get my £30 back from them. I cannot recommend them, in fact I find it difficult to trust them at all.
20/01/19 by Peter
Do not use, for delivery they have sent a wrong address lable the i have to pay for return three time more than delivery charge. No customer service number, no email. Uk business with Chinese buisness ethics
20/01/19 by Customer
Excellent service! 25kg parcel was collected in London and delivered in Brussels on time and courteously, all for a very reasonable price. Delivery driver carried the box right into the house for us.
20/01/19 by Customer Panos
Cheap and effecient
20/01/19 by Sue R
It was so easy to book, very prompt service & price was excellent, what more can you ask.
Keep it up.
20/01/19 by Raj
Most of the time they are good value and prompt. Use them for domestic and international parcels.
20/01/19 by Stephen
Great service. Great price. Great communication. Collected from the door delivered 3 days later in Amsterdam.
20/01/19 by r j h
Always reasonable and in time
20/01/19 by Hanns
No issues, very good.
20/01/19 by Scouse
Parcel arrived day late, had to contact customer support when it should of been delivered. They asked me what was the contents and how was it packed. And we’lol update you where it is. Never had a reply. Parcel arrived, now it was sent in a wooden box well packed out internally and arrived in just shrink wrap.
20/01/19 by Customer
Service and price i can not fault. Do find it annoying that once logged into your account you still have to enter your details over again. Unless im missing something on the web page.
20/01/19 by Gaynor
Good service but when I booked and paid on their website they said I would receive an email. Which I never received. I thought the email would have a time slot! When trying to contact them I discovered there was no contact number, and when I tried to do the live chat, my question “What time will my parcel be collect” the answer was between 8am and 6pm! Which is a pretty big time slot. Luckily the driver came to pick up the parcel 2min before I had to pick up my kids from school other wise I would of missed it. There should really be a 2/3h time slot
20/01/19 by Customer
still waiting for parcel to arrive.not collect on day person waited in then found card nothing wrong with bell So far parcel has not even reached the hub in 5 days a tortoise would be quicker and now you cannot even track your parcel as your site is down and parcelforce do not recognise parcel number
20/01/19 by keith moores
Always exelent
Thank you
20/01/19 by Customer Hans
Quick and easy got parcel sent through company i had checkedand got for half the price
20/01/19 by Robert gray
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