We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,014 reviews.
Fantastic service recomended
04/03/19 by Customer
Awful. Paid extra for Insurance. Part of item missing and told me item wasnt packaged properly yet courier gladly accepted it. 2 weeks of slow replies to get told to pay more delivery after they found item.
04/03/19 by Mark Patton
Cheap, quick and efficient
04/03/19 by S. Triker
I have used Parcel Monkey on several occasions and have never been disappointed, highly recommend.
04/03/19 by Kate
Parcel monkey are THE WORST service I have ever come across, damaged 3 external composite doors when delivered to us, I am 60 years old and have used many companies in my time but Parcel Monkey are by far THE WORST they don’t reply to messages, e mails or texts, just send a stupid ticket just to annoy you and they don’t have ANY PHONE lines so you can’t contact them, please stay clear of Parcel Monkey. BTW I would have given NO STARS if I could
04/03/19 by George Ogden
Parcel collected and delivered on time.
The only thing that slightly spoiled it is that the printed labels are not very good, as the description print covered part of the recipients name and address.
Otherwise, very happy.
03/03/19 by Customer
Having never used this site I was anxious but it was fantastic and so easy!! Straightforward and hassle free, fair price and express delivery. Will be back!!
03/03/19 by Customer
Always tends to bring up dpd as the top result which is ideal as it’s 1-2 day delivery a local drop off to my house with full tracking and signed for delivery it’s simply to use all good with me
03/03/19 by Paul Wildgoose
Good prices, great customer service.
03/03/19 by Customer
Excellent service, easy to use
03/03/19 by Andrew de Labat
Easy to use and everything went better than expected
03/03/19 by Dennis
perfect what more could one say
03/03/19 by Scott Wilson
Second time Ive used Parcelmonkey , excellent service. AAA rated.
03/03/19 by Customer
This time the parcel was collected and delivered on time.
Better than my last parcel
03/03/19 by Avantguard Security
Really quick and efficient. Easy to organise
03/03/19 by Customer D
Very good service
03/03/19 by Customer
Better than Royal Mail
03/03/19 by Customer
They were fine
03/03/19 by Customer
Exactly what I was looking for.
03/03/19 by Fabio
Excellent service
03/03/19 by Graham Stevens
Collected and Arrived
Very happy. Low cost
03/03/19 by karen davidson
Used parcelforce to send parcel to Canada, straightforward purchase and prompt arrival of label. Only slight problem is the overcomplicated customs label when the parcel only needed a cn22 but I just printed this myself. Easy to drop parcel at post office and arrived in 5 working days to rural Canada.
02/03/19 by Lindsay
Excellent service throughout and totally satisfied.
02/03/19 by Silverfox
excellent the second time Ive used parcel monkey and they are brilliant! Received my parcel from UK to turkey in 3 days undamaged.... will always use parcel monkey
02/03/19 by Natalie34
Great service as usual.
02/03/19 by Customer
On time no problems and profesional
02/03/19 by Customer
Very good service, quick and efficient.
Thanks.
02/03/19 by Customer
Used Parcel Monkey to deliver a parcel to Italy. good price, parcel delivered in the expected time scale. Track and trace worked. One small problem : the system produces two different sets of labels - not sure if both needed on the packet, or is one a receipt for customer? In the event I printed it all twice, put one set of both on the packet, and kept one set. Perhaps instuctions could be clearer for first time users, However, the parcel was delivered without any problem.
02/03/19 by John
Excellent service and best prices.
02/03/19 by Denis Reed
Booked online, collected & delivered quickly
02/03/19 by Karen Gingell
Great job and fast
02/03/19 by Neil
easy, fast, cheap, amazing! gave me so many options and allowed me to easily compare different postage times and prices.
02/03/19 by b ivanova
if you not tell me who the courier is, i will go further, its beyond absolute joke, i paid for a service for international tracked and signed for with usps It arrived at new your jamaica parcel company on February 9th 2019, you kept saying that we need update from usps. Because i spoke to usps numerous time, they said otherwise They told me once it arrives at parcel monkey it is your responsibility to update the tracking. Then you tell me its in transit. If its in transit WHICH COURIER??? are you using. you cant even tell me who you are using. Then you say we have updated you. you give me an old update which the item was already delivered to me last year, which i already received without having any issue. how come this time you are causing me anxiety and stress all over 3 parcels that was sent to me as a gift. you cant give me a direct answer. All i want to know which courier you are using and if it is in uk or usa? paid $133 tracked and signed for. im not getting the service. you keep telling me reassured we will get back to you immediately after we find out from the courier. its been 1 month now, and no parcels.
02/03/19 by D B
Poor tracking information. Parcel has taken longer than the 3-4 day service we paid for. Recipeient asked to pay delivery charge.
02/03/19 by Customer
So simple to use and cheaper then other companys. Also got there when it said it would.
Would definitely recommend and will.use again
02/03/19 by Rachel
Good and fast
02/03/19 by Customer
My package was delivered in impeccable time! It actually came 3 days early!!
02/03/19 by Customer
Fab! I would definitely recommend this company!
01/03/19 by Deborah
Was quick and stress free
01/03/19 by KHADIJAT ADEWUNMI
Easy to use great service
01/03/19 by Customer
