We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Parcel delivered on time and delivery man friendly and polite
08/01/19 by Stevo
Sent a parcel, clearly addressed to Singapore. It was not delivered. The tracking says. There is a problem with the delivery address. It is not possible to locate the dpd depot in Singapore so I cannot now locate where the parcel is laying! Very frustrating. Singapore is a very advanced society with clear addresses to 99% of the homes. What next?
08/01/19 by John F.
Good - Lots of choice for shipping options and good prices / times
bad - Not clear on what to include for customs details, limited help and limited explanation of what the process is or what may happen if it goes wrong
08/01/19 by Niall
Very smooth delivery of acoustic guitar from over seas. Highly recommend the experience
07/01/19 by Customer
Your service and prices simply out of this world and when you pick the parcel from our door step you truly make us like the royalty
07/01/19 by mumtaz shakil ahmed
You will know what I mean when you need to raise an issue with them. Then you will know what absolute bunch of monkeys actually means. I booked a parcel to be sent through parcel monkey and I selected a Parcelforce service to be collected by driver who would be bringing the labelling. I chose to pay a couple of quid extra for insurance as it was a valuable item. It was much cheaper booking through Parcelmonkey, even though it was still going through Parcelforce, which was suspicous and too good to be true basically. A rough and unkempt man came in a plain white van and took the parcel and did not give me any receipt of collection and told my son that it would be sent by email because it was booked online. I tracked the parcel on Parcelforces website about a week later and it showed that is had been collected, but was never logged in at the very next stop: the local collection depot. I spoke to Parcelforce who were very responsive and the next day they confirmed that the parcel was irrecoverably lost and I should submit a claim through Parcel Monkey, which I did online on their website and uploaded a photo of the parcel, as well as the paypal receipt showing that the I refunded the guy who bought the item from me in full. They already have the tracking number and they can see for themselves that it is showing as collected and nothing further. That was on the 13th Dec. Thats when the talking to monkeys started. It is now 7th Jan and Parcel Monkeys say they are still chasing Parcelforce. For what exactly I dont know. The parcel was insured, they lost it and now they are stalling trying every trick in the book asking me for descriptions of parcel, description of packaging, proof of collection etc. Here is a summary of their Monkey responses, all of which I replied to instantly, and bear in mind that from the very beginning they already had all of the information requested, including what was in the parcel: 13th Dec: "courier looking into it" 14th Dec: Can you please provide a full detailed description of how the item was packaged along with a collection receipt if this is possible and the date you have advised the item actually left them. 17th Dec: "Did the courier provide a collection receipt upon collection? Please be advised that this information is being asked by the courier in order to further investigate this matter. " 17th Dec: "Can you please provide a full detailed description of how the item was packaged so that we can forward it to the courier." 21st Dec: "Do you have the collection receipt?" 21st Dec: "we are doing our best to expedite on this matter" 21st Dec: "Please can you also advise what is inside the item here?" 22nd Dec: "we have already rechased the courier regarding this matter" 7th Jan: "I will now forward this to the relevant department to assist you further in this matter."
07/01/19 by Fiaz
Very competitive price and efficient service. Very pleased.
07/01/19 by Gary Evans
I have used Parcel Money many time for sending parcels to USA.
I always choose Parcel Force as my preferred courior and in all the years I have never had a parcel go missing or late delivery.
The price is around 50% cheaper than going to Parcel Force direct.
07/01/19 by Kevin Holt
Easy to use. Easy to see prices and on the two occasions I have used them very reliable. Also great tracking system
07/01/19 by Guy C
First class,keeps you updated on every step of the delivery,thanks
07/01/19 by yammyian
During the December Ive been ordered few times the courier via Parcel Monkey. One item was disappeared and never refunded,even it was insured. One very expensive bath was insured and badly damaged. And was another reason found to not refund. I was their customer for a long time. But wouldnt to recommend it agent to any body. Its looks good price ,but luck to loose your item is too high...
07/01/19 by Oleg
Brilliant service thoroughly recommended!
07/01/19 by Freda Garget
Easy to use, fast and good price.
07/01/19 by SLH
My item wasnt delivered so for a return i had to pay an extra £20 i was already charged 35 so a total of £55 i asked them to refund me what i paid for the delivery and they said we can refund half so then after a week i said again i havnot recieved my refund they sent a fake confirmation of a refund but my bank didnt recieve the refund after i told them i didnt recieve a refund still then they blocked me. i have screenshots of proof.
07/01/19 by Daniel
Delivered to local depot on NYE and delivery was made as promised early in the New Year.
07/01/19 by Customer JR
Good service, easy to use with customs documents etc. Only downside is the item weight must be over 1 kg.
So paying over the top for lightweight items.
07/01/19 by Paul Bursnall
Great no problems
07/01/19 by Klant
Paid for parcel force 24 hour delivery took 4 days to reach destination
07/01/19 by customer
Fast pick up next day delivery . Fantastic
07/01/19 by Helga Frost
Asking for a review and still havent received parcel!!! Thats on the 24hr service booked over a week ago. This is largely due to Parcel Force, who are nigh on impossible to communicate with. However I can only rate the service provided hence the solitary star
07/01/19 by Chris
I would recommended this company to anyone: good price, in time to pick parcel up and to deliver. Great service.Thank you.
07/01/19 by Customer
Parcel collection was 24 hours later than the date booked despite screenshots clearly showing booked date .... no explanation, no email, nothing, so 2 days off work instead of 1. Will never use again
07/01/19 by Elizabeth Grieve
Very good, fast and hassle free service. Thank you
07/01/19 by Customer
Wonderful service
07/01/19 by Customer
Arrived early to pick up parcel. Pleasant delivery man,
Arrived as stated, would definitely use your service again and have recommended to family and friends already,
07/01/19 by Customer
never again will i use this service again. it cost me 12 pound to sent a aluminium stand then without my consent went in to my account and took another 52 pound no phone number only email they fobbed me off 64 pound to send a light weight stand pure thieves AVOID AVOID AVOID
07/01/19 by Paul Rochester
not delivered and no one knows where it is ????
07/01/19 by Avantguard Security
Easy to book. Could book convenient day. Given a one hour time slot at beginning of day to allow planning rest of day
07/01/19 by Charles
Great experience and excellent service.
One small suggestion: It would be great if the driver collecting the parcel could give the customer a quick ring, early in the morning, and say the time approximately when the parcel would be collected.
It would save the customer sitting in the house all day
.
06/01/19 by Jimmy Smyth
Always good prices with good service
06/01/19 by Customer
Excellent, efficient. economic service
06/01/19 by John M
We can not really rate the service as the parcels have not been delivered yet, sadly
06/01/19 by Mr A Hugill
great service, i was emailed on the day my package was being picked up, with 1 HOUR SLO, T
06/01/19 by barbara hutchinson
Fantastic, wouldn’t use anyone else now...
06/01/19 by Customer
I had no issues with this company, everything went good. I would recommend.
06/01/19 by Ana
Absolutely first class service - could not ask for anything better.
06/01/19 by john stanley
I sent a parcel out on a 24 hour next day but still took 3 days WHY?
06/01/19 by Customer R A Beynon
No hassle at all. Parcel was picked up and delivered when they said it would be. Will be using this service again
06/01/19 by Laura M
I was recommended to use Parcel Monkey as a secure quick and responsible company, yes the price was ok and yes they collected on time but unfortunately after waiting 3 weeks, I still have not received my parcels, have had no notification from them and worst us that the parcels contain personal belongings of my late brother who passed away only one month ago so I am very upset, and now have no clue as to where my parcel is.
06/01/19 by Anabel Ruiz
Perfect, fast delivery.
05/01/19 by Mr. Nuno Outeiro
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