We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,981 reviews.
The package should have been delivered already, it seems that there will be 1 or 2 days delay. Had to follow up for the collection and only happened on the 3rd day
16/12/18 by Tatiana
I needed a 24kg bulky parcel collecting from a seller and delivering to me. The quotation system was easy to use and the parcelforce booking likewise, . Service updates were useful and the parcel was collected and delivered in the correct time frame. Would use again and happily recommend
16/12/18 by Mandyblb
Excellent service - tracking worked very well - would recommend this service to anyone very easy to use and set up a collection and delivery
16/12/18 by Lilly from Harrogate
Excellent service. Trusted company and now use regularly.
16/12/18 by Roni Stocker
Really happy with the service provided, collected next day and delivery on time.
16/12/18 by Hafsah Khan
Excellent service, much cheaper than parcel force, DHL or any of the others but in the mean time quicker than all of them. Sent a large parcel from UK to USA in the second week of December, and it was delivered within three days.
Thanks parcel monkey.
16/12/18 by Mr Badiei-Khorsand
Unlike some other Courier Companies they dont steal your goods
16/12/18 by Customer
Excellent and actually cheap for the service, thanks.
16/12/18 by Joe McGurk
Excellent Service !
16/12/18 by Customer
Prompt and efficient
16/12/18 by Customer E. Blain
Excellent service. Highly recommend. Real easy. Thanks.
16/12/18 by Michael
Fast, easy and good price.
16/12/18 by Customer
DONT THROW YOUR MONEY AWAY. Paid for shipping. Got message to say label will be ready in 30 mins. Of course it wasnt. Wouldnt trust them again.
16/12/18 by Niall Fitzgerald
Great service, easy to arrange and arrived quicker than expected. It also worked out 2/3rds of the cost of going directly to Roual Mail.
Thanks
16/12/18 by Customer
Good price, easy system to use and very efficient !
16/12/18 by Geoff Evans
I cannot reccomend the great people at Parcel Monkey highly enough.
I have used thier service on numerous occasions, sending in the UK, U.S.A. and other destinations as well, and they are batting at 100%!
So easy to book, they collect from your door, so no struggling to the post office with bulky parcels, and always collect on the day they say.
So much cheaper than Royal mail as well, usually well over half price, and you can choose lots of different companys as well, plus the option of extra insurance!
If i have a parcel to send, they are the first, and only people i go to.
Thanks to all at Parcel Monkey, i have told many people about you, and have always had positive feedback whennthey have used you as well.
Why dont more people use you? such fine service, and the drivers are always friendly and helpful as possible.
Give them a go, i guarantee you will never use anyone else again.
16/12/18 by Dave Hill
Terrible customer service - claim refused for damaging my parcel in transit from UK to New Zealand. Followed their P&P guidelines, Post Office accepted the parcel and never raised any issues. The parcel arrived with a big dent in the box and the item was damaged. I paid extra for insurance and they refuse to refund (because Im unable to provide internal packaging photos - the recipient lives in New Zealand and threw out the box - even though I provided photos of the damaged item and the damaged exterior to box). £200 out of pocket. Will never use again - because they are a middleman so I had to deal with their online customer service portal (clearly not UK) and couldnt resolve direct with Parcel Force the carrier. Terrible customer service. Strongly recommend people book postage direct with a carrier - that way any issues you can deal direct with the carrier. Parcel Monkey put so many obstacles and delay tactics in place to put you off claiming. I will be looking to take this further.
16/12/18 by Rich Tidy
Excellent service parcel collected late Monday arrived in Dubai at my daughters Thursday morning.Will definitely use again
16/12/18 by GuestGranny Briggs
SIMPLE AND STRAIGHT FORWARD TO USE.
16/12/18 by Customer
The service from Parcel Monkey is always excellent - its just a shame the drop off point staff are so rude
16/12/18 by Sharon
smart work. very efficient and reliable. congratulations and merry Xmas
16/12/18 by Grace
first time I have sent goods to singapore left them at a local shop on saturday lunch parcel arrived in singapore on wednesday morning and I was able to track it all the way I was very pleased with the service.
16/12/18 by Kelly
I used Parcel Monkey, had a good selection from all the main companies in the end I used DHL very reasonable price they picked the parcel up from home and it was delivered the next day. I will go to Parcel Monkey when I have a parcel to send from now on.
16/12/18 by mr philip thornhill
Good service in terms of being picked up and delivered on time. However, the handling of my box could have been better. It arrived split with some contents missing. Granted the box was not double lined but it was brand new and taped according to the advice. The rough handling was sufficient to split away a box flap as well as the tape securing it.
16/12/18 by Roger Jackson
Excelent, fast efficient and best rates, thanks for yours service
16/12/18 by Yoann Voyau
first class service - very large framed glass photograph collected and delivered on time without any problems.
16/12/18 by Paul Berriff
Picked up Monday UK delivered Thursday in iwate Japan fantastic service all good thank you for making Xmas special
16/12/18 by Sharon Kim Thatcher
Haveing several packages collected & delivered over the last 18 months I’ve found Parcel Monkey was/is the easiest & best company I have used. I will most definitely use them again & reccomend them to others
16/12/18 by Frances Johnson
Excellent service on time every time
16/12/18 by Marie B
Very good service. Only comment that initial process of logging parcel at Sainsburys pick up point does not give good customer feedback. It would have been helpful to know when the expected pick-up by the courier would be.
16/12/18 by inadee
My parcel still hasn’t been deliverd
16/12/18 by Mark weBb
Firts time we have ever done anything of this sort and didnt realise it was so easy, top marks from us!
16/12/18 by John Nerding
Excellent, everything was perfect
16/12/18 by Sylwia Wiechowska
I used you to send a xmas parcel to BC in Canada for my son. I used DPD who it yurns out where very efficient getting the parcel to Canada. However my son whose details I gave as the recipient has been getting emails from a company called asking him to pay 48 cms to release thw parcel. I have emailed you and DPD for an explanation and received no reply. When you Google Aramex there is a lot of info about it being a scam.
16/12/18 by Frederick Eden
Excellent service even up to sending the recipient an email beforehand saying when the parcel would be delivered. You said it would take 4 to 6 days and they got it in 3 to the outskirts of Port Elizabeth in South Africa. Well done!
16/12/18 by alastairbrown
Very economical and efficient service both here and overseas.
16/12/18 by robert king
So easy to arrange collection Collected Monday from the Isle of Wight and reached Liverpool by 10.30am the next day. Great service at an amazing price.
16/12/18 by Valerie Furneaux
Good service ????
16/12/18 by Customer
I booked for a delivery with DPD that should take beween 3-6 days - it is now day 7 and neither of the two parcels have been delivered. The expected date of delivery is now 9 days. I could have posted it and paid less
16/12/18 by Customer
Hi there, as normal I am very happy with your service, you never let me down, well done once again,
16/12/18 by Susan Kay
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