We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
turned up on the day parcel delivered securely no problems thanks
18/11/19 by caron
Easy service to use and very efficient.
18/11/19 by Catriona Parkes
Wish you had zero stars as that is what it would be,lost my parcels then stole £160 out my account,total loss of £450 and was offered £200,I have contacted watchdog and they are interested in listening which I will most certainly be doing,online chat is very poor,staff never answer and are rude and incompetent when they do,have contacted the ceo via LinkedIn and he’s not much better,STAY AWAY FROM PARCEL MONKEY
18/11/19 by customer
Really easy to use and finds the best deal. My parcel was collected and delivered all within a week, really impressed and will definitely be using again.
18/11/19 by H Price
User friendly site and Competitive pricing
18/11/19 by Bansals Pharmacy
Fast delivery
18/11/19 by Customer Sarah
No issues...printed labels and dropped off at a post office for parcel force in this case to collect... cheaper than using parcel force directly
18/11/19 by Russell M Stalker
Excellent, fast delivery to Australia.
18/11/19 by Helen
I have paid for express delivery but it was three days delay. Delivery status definitely not update and the staffs provided not accurate information. Not recommend to anyone and I will never use this no more. Very disappointed and totally think it is ridiculous.
18/11/19 by Customer
Picked up and delivered on time
18/11/19 by Karen Hayashi
Still awaiting a collection of a parcel on the 15th November. Same old reply " we are awaiting an update from the courier". Perhaps they should tell the customer who is awaiting his order. Price maybe okay, but pathetic back up and no contact number may give you a clue. Dave Somers The Wetworks
18/11/19 by David Somers
Quickly picked up and delivered.
18/11/19 by Customer
excellent service, on time and quick, customer happy with pick up and delivery
18/11/19 by Customer
Everything ran smoothly
18/11/19 by PETER JEFFERS
I waited 6 working days for my parcel to be collected. It never was. No pickup was attempted as there was someone ready with the parcel every day - waiting. I emailed yourselves on several occasions and was reassured that you were chasing the courier concerned and that my parcel would be collected. It never was. When I eventually cancelled the booking and used another courier (who collected first time as requested) and requested a refund, customer service confirmed that the refund would take place in 3-5 working days but there was absolutely no apology or even any slight expression of regret that you had dropped the ball. The package was important - hence using a courier rather than the Royal Mail - and the fact that it didnt arrive as Id promised cause real problems. I replied to customer service pointing out that there had been no explanation or apology at all and this communication was simply ignored. I am disgusted and will be advising colleagues and stakeholders to avoid your service as they are likely to be let down.
18/11/19 by Let-down Customer
Another faultless delivery from UK to Spain, wouldn’t use anyone else now.
18/11/19 by Margaret
I booked the parcel to be delivered 4-6 day delivery service, sent on Friday 15 Nov, left the UK in on Sunday 17th Nov but will not be delivered until the 27th Nov why??? I bought the service 4-6 day because i had a customer in that area only until 22nd November (7days). So the service is no good to me and now i have not only lost the product but the potential of future business. This is the second time in my last 2 deliveries with yourself. THIS WILL ALSO BE MY LAST
18/11/19 by Raymond Gibson
Quick efficient and reasonable cost
18/11/19 by Michael O'Brien
My latest parcel using DPD took one week to be delivered, during which time I was unable to get any information about its whereabouts through on-line tracking.
18/11/19 by Jon Fox, Green Plover Books
Terrible services. Not sure all these positive responses are real or not. Driver never came to pick up parcel. Courier tracking is not vaild and customer services never helped to arrange redelivery. Never go there!
18/11/19 by Annon
Excellent service, I use them every week.
18/11/19 by Customer
Excellent service
18/11/19 by Customer
quick, efficient and very well priced - well done. We have used you before and will do again.
18/11/19 by Universal Hardware Supplies Swansea
Very easy to use and competitive prices too! Have been reliable so far...
18/11/19 by Naomi Carr
Aaaaaa++++++
18/11/19 by Damian
Sent parcel to wrong delivery depot after a phone call day after it was supposed to be picked up to get it picked up , no labels or receipt from driver what a load of Parcelforce rubbish
18/11/19 by Parcel force rubbish
The cheapest, most secure and fastest parcel delivery firm Ive used. I will definitely be using them again
17/11/19 by Wow player
Excellent company. Always comes through for me
17/11/19 by Ray S
Fantastic service at a very competitive price!
17/11/19 by Andrew B
Very smooth and efficient service provided
17/11/19 by Mamma
quick and efficient service .Hassle free
17/11/19 by Customer
Like always great
17/11/19 by Customer
worked well - best price achieved
17/11/19 by Customer
Collection on Monday afternoon from Belfast....
Delivery to London on Wednesday afternoon.
Superb turnaround with 2 heavy packages.
Thoroughly recommended.
17/11/19 by Paul M.
Great service
17/11/19 by Customer
The delivery is on time very fast
17/11/19 by Hanisah Mat ail
Had no control over the process. Very disappointed.
17/11/19 by Customer
I had my original shipment request rescheduled three times, Each time no courier arrived to collect and each time we waited in all day. That’s three days lost with no message or call to advise the collection wasn’t happening. I have now missed a deadline for my shipment which has cost me £120 in penalties. Customer service (or disservice) is shocking.
17/11/19 by Greta Collins
Normally have no trouble with Parcelmonkey. However after 10 days on this lates order, parcels still not delivered. I know it is done by Parcelforce, but you are the face of the order. I will still use parcelmonkey, unless these things were to continue.
17/11/19 by AG Sports Ltd
Great service, have used them again and again
17/11/19 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
