We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Quick and easy service
16/11/19 by Customer
STOP! Do not use this company. Yes, it appears to be a little cheaper and seems convenient, but that is where it ends. If there is a problem, then you are on your own. The customer service is appalling and they appear to deliberately not listen to you, to misundersrand and fob you off. If your parcel delivery is important to you then go elsewhere. Our parcel was collected. A delivery was attempted, but no one was home. The courier did not leave a card to advise of attempted delivery. Recipient was unaware of attempted delivery. Parcel was returned to us because recipient did not collect the parcel that they did not know about, because no card was left by courier. Now we are expected to pay again to re-send. All because courier did not leave a card saying that they were unable to deliver. Almost £50 wasted. Customer service are not interested. Surely, th8s is the couriers fault for not leaving a card. They say we must pay again, and quoted irrelevent terms and conditions to us. My next step is the small claims court. Please, take my advice: do not use this service.. Go elsewhere. Contact me for more information, or if this has happened to you too.
16/11/19 by Gareth Roberts
Customers havnt received parcels and they have not returned back to me looking into different couriers as it’s costing me money
16/11/19 by CustomerDaz
Great service as always.
16/11/19 by Mr Paul Kitson
Excellent service. Will never use royal mail to send a parcel overseas again.
16/11/19 by Stephanie Williams
Simple and easy to use with VERY competitive prices, will definitely use again and again!!
16/11/19 by Jeanette Lund
This has been the most appalling palaver. No problems the UK end, but the muddle in Australia hardly bears thinking about. I could forward you a whole sheaf if emails about trying to track the parcel which has - finally - been delivered. If compensation is available, we are owed it! A pity as I have never had problems using Parcel Monkey for sending parcels to USA
16/11/19 by Louise
The delivery took longer than quoted, but the package arrived all ok to the correct destination and person. What else could you want.
16/11/19 by Mr Andrew Pavitt
Great service. Collected on time, delivered on time. Will use again
16/11/19 by Debbie Spriggs
Thank you for your good service
15/11/19 by Satisfied Customer
LET DOWN BY PARCEL FORCE WHO LEFT SORRY YOU ARE OUT CARD IN WRONG HOUSE
15/11/19 by PAUL
Really good service. Thank you. I also saved quite a few quid. Bonus.
15/11/19 by Jeffrey Naylor
Great services and great prices
15/11/19 by HappyCustomer
excellent service
15/11/19 by paul wilson
Excellent service. Happy with the company.
15/11/19 by Ann Gentilomo
Its disappointing. I chose Courier and they never came to another courier. I want to claim my payment!!!
15/11/19 by Customer (aulia)
Straightforward and good value
15/11/19 by Customer
Excellent service. No problems at all with delivery
15/11/19 by Katerina and Eric Roberts
Great service
15/11/19 by Beverley Hines
Roughly 50% cheaper than Royal Mail or similar. Uk to Australia in about 8 Days very good value for money. Thanks
15/11/19 by Julian Johnson
5 days to collect a parcel is totally unacceptable ,leaving me with a very irate customer . it has now been rescheduled (again) for Monday next week , we shall see ................... Not impressed so far
15/11/19 by Tim Hart
I cannot properly answer your survey as I do not have confirmation that the parcel was delivered. I was waiting this from the recipient when he acknowledges all the prints he will have received by the closing date which was the 13th. You need to give me more time before saying you will not ask for a review if I fail to answer this.
15/11/19 by Thomas
Good fast service
15/11/19 by Customer
Cheap efficient and reliable most impressed will definitely use again!
15/11/19 by Customer
Had parcels to send to family all over the world and Parcel Monkey made the whole process quick and easy. We just dropped the parcels in to our local chemist. Tracking meant we knew exactly when they would arrive.
15/11/19 by Donna Tanner
The most **** company out there, first I used them to sent a parcel to Spain and I had paid the cover in case it get lost, but the parcel got lost and I never got any kind of compensation, now Booked them to sent a parcel in the UK thinking it would be different, but no, they failed the collection twice and simply did not arrange a new collection telling me that I need to do it, IF YOU DON`T WANT PROBLEMS AND STRESS, KEEP AWAY FROM THIS PARCEL MONKEY ****.
15/11/19 by Jehyson Oliveirs
Easy to use and always delivered without a hitch!
15/11/19 by Ali sharpe
NEVER USE PARCEL MONKEY! Parcel was never delivered, no attempt to contact me, then the only way I could have the parcel returned to sender was by paying more money. And no telephone helpline, so impossible to have a sensible conversation with anybody
15/11/19 by Customer
Excellent price fantastic service and ease of web site use... recommended
15/11/19 by Customer
Parcel finally collected 2 days late after both phone and computer chats to chase what was going on. First time I’ve used Parcel Monkey, not sure I will again...
15/11/19 by Customer
Parcel was easy to arrange collection prices were good and it was collected and delivered to the recipient the next day.
15/11/19 by Elizabeth Merriott
Arrived when they said they would, driver was very helpful
15/11/19 by John Derek
Competitive prices and easy to use website.
15/11/19 by Customer
Quick and easy price comparison.
15/11/19 by Mr David Campkin
Super fast pick up and delivery for a very competitive price, highly recommended
15/11/19 by Customer
all deliveries arrived intact , quick , good communications
15/11/19 by Customer
Do not purchase any fast delivery service (24h or 48h) they are expensive and unreliable, and the company hide behind a nonsence 5 day policy. Complain to you providers and provide customer with automatic refund of the extra services cost of lose customer base.
15/11/19 by Jeremy Marquette
Great service. Excellent customer service and communication.
15/11/19 by customer
They get you to pay extra for a "24 hour" service but it still takes 5 full days to arrive.
15/11/19 by Nope
Cant believe how good this service was! Quick International delivery, tracked service, good price. Will only use Parcel Monkeyfrom now on for international parcels!
15/11/19 by Kerry
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