We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
It has taken less than a week from UK to Spain. Great service.
19/11/19 by Lucía
We are regular users and send family parcels to GERMANY.this is a really speedy and efficient service and the costs are low.would recommend highly.
19/11/19 by Customer
Excelent work, every time.
19/11/19 by Jeremy Fowell
Efficient service
19/11/19 by Margaret
The best out there
19/11/19 by Happy customer
Very competitive pricing and quick delivery
19/11/19 by Susan Morton
simple to register and use
19/11/19 by Gareth
So convenient and lets you pick the right service at the right price.
19/11/19 by Phil Barton
Collected when booked
Delivered to customer with no issues.
Thank you
19/11/19 by Victoria Stradling
Very reliable and good value
19/11/19 by Ed
Couldnt be better! Thats it really
19/11/19 by Cathie
Excellent service. Easy and efficient.
19/11/19 by Customer
Simple and straightforward to get a quote and then book shipping for both domestic and international deliveries.
19/11/19 by Chris Evans
2 boxes arrived completely soaking wet and contents ruined. Refusing to take any responsibility or pay out on my insurance. Sent many many packages before packaged in exactly same way and they arrived fine yet suddenly now ‘packaging is insufficient’ when they have been submerged in water. Didn’t realise I needed to prep boxes for scuba trip. Will not be using parcel monkey again.
19/11/19 by Customer
Needed to send a guitar. Significantly cheaper than ParcelForce but the exact same ParcelForce service! Will definitely obtain future quotes.
19/11/19 by Gordon
A clear and convenient way to sort out posting parcels, giving you all the options, so you can pick what suits you best.
19/11/19 by Juliet Souch
Pre-collection information was timely and accurate, collection on time (ParcelForce), and international delivery within 2 days.
19/11/19 by Jon Lavelle
Great thanks
19/11/19 by AL
Exceptional service
Have used parcel money for both immediate delivery and 2-3 day delivery and on this occasion the slower service even got their next day. Works best for parcels >1-2kg and unlike many other competitors UK deliveries are indifferent on postcode locations. Also pricing wise you can scour lots of sites but generally very tough to find cheaper options. The only cheaper options we have found are Hermes which is usually quite unreliable on timings incl delivery. (Also no requirement to put another label in the inside so great to use these guys once youve packed the parcel which is often the case).
19/11/19 by Dipesh Patel
excellent as always
19/11/19 by Customer
Good reliable and cost effective. Great speedy service
19/11/19 by Customer
Really good service. Fast efficient and good value. Dropping off my parcel at the local shop was easy.
19/11/19 by Customer
Great price and service
19/11/19 by zulu
Unfortunately between these and parcelforce it took me nearly 3 weeks to receive my packages. They failed pick up 4 times and when they did finally pick up no tracking was issued and parcel monkey where clueless to where my parcels where, they was even going to issue a refund.. However I was still minus my parcels and after I had to email parcelforce myself multiple times I found them eventually. Not even an apology from parcel monkey they literally said seen as now your items are on there way we dont need to issue you a refund. No an apology would be nice. Shocking service. Will never use again.
19/11/19 by Jamie Nicholson
Easy and prompt service , simply excellent
19/11/19 by InaC
Absolutely atrocious.. was told the parcel would be collected tues I had to take it to the parcel depot myself on the friday to ensure it made it to the depot.. then none of the tracking numbers worked they still dont nobody knows where my parcel is and trying to get hold of anyone from Parcel Monkey is impossible.. the name couldnt be any more fitting ..
19/11/19 by Never again
Very good service, was moving homes so needed lots of stuff delivered to new address. Managed to get excellent deals. Will definitely use again
18/11/19 by Customer
I was spoilt for choice on who to choose. All services were laid out clearly and was easy to use and understand
18/11/19 by Customer
VERY BAD SERVICE
18/11/19 by Kestutis
Easy to use website. Lots of choice/prices. I sent a heavy parcel (12kg+) from the UK to SWFrance, it took just 4 days. The delivery person rang to check there was someone to receive it. and sign for it. Highly recommend this service.
18/11/19 by Kristine Hallett
Have used Parcel Monkey many times, good service, easy to use and never had any problems.
18/11/19 by jeff
Highly recommend will use again
18/11/19 by John H
Delivery although marked fragile was thrown around and damaged to 3 out of 4 parcels, fully insured and still awaiting compensation
18/11/19 by Customer
I still havent receive my parcel after 5 working days. It was supposed to be 1-2 days. I am very disappointed of the service.
18/11/19 by Customer
All went well and quick
18/11/19 by Bruce Walker
Used for the past 4 years to send family Christmas and birthday presents from UK to the Czech Republic. Two large boxes - total weight 16Kg, took just under 3 days from drop-off to delivery (in November 2019) - great organisation and service -thanks!
18/11/19 by Customer Colin J
A1very good delivery pick up deliver.
18/11/19 by paul
The whole thing went off well
18/11/19 by Graham wilson
It all worked seamlessly
18/11/19 by Clive and June
It was great I was very happy with service provided to me and pick my collection in time I was very impressed
18/11/19 by KiritKumar shah
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
