We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Brilliant, all the way NZ in five working days! Super service.
08/11/19 by Customer
My parcel was collected on 01.11.19, on 48 hr service, it was being prepared for delivery on 05.11.19, nobody will help, parcel monkey say they are waiting for carrier response, parcel force just ignore me, £260 worth of Goods gone missing, no help at all. Do not use them, they have taken payment for no service and will not help in any way, I’m going to seek legal advice as they not be allowed to get away this.
07/11/19 by maxine
Excellent service, excellent company!
07/11/19 by Customer
Kept us informed at all time it was easy to see where the parcel was at any time a first class service many thanks
07/11/19 by Mr Edmunds
Excellent service and price
07/11/19 by Customer
The parcels I send arrived in perfect condition. Thank you!
07/11/19 by Sylwia
No problems, everything went smoothly.
07/11/19 by Mary
There needs to be an accessible envelope regarding invoices and associated documents for those parcels going overseas. Right now my daughters parcel is stuck in customs Botswana as nobody thinks to check the envelope I taped to the box.
07/11/19 by Susan Sacranie
absolute shambles, do not use, 4 attempts to pick up my parcel, even sent satellite images of the location , still no collection. Cut my losses and had to cancel as they couldnt even tell me why it wasnt collected. Terrible customer service, kept just apologising for the inconvenience Im so out of pocket as i needed the car part for mot, its cost me over £100 in losses and i still dont have the parcel. AVOID AT ALL COSTS!!!!
07/11/19 by maxine james
Everything seemed to go well. My customer inthe USA was happy with the prompt delivery.
07/11/19 by esterhazy47
Used Parcel Monkey 5 or 6 times now.
Wouldnt even consider any of the others.
Parcels arrive on time (or even before time),
Old friends the other side tell me delivery man even took parcel inside and placed on table for them.
07/11/19 by A Smith
They were really easy to use and very good prices. Everything went really smoothly and the parcel got where it was going really quickly with no issues
07/11/19 by April Smart
I was told to receive the parcel within 5 working days I have not received the parcel as at now. Tell me where is the parcel now.
07/11/19 by David Klufio
Really impressive service
07/11/19 by Customer Betselot B
Excellent and speedy international service.
07/11/19 by William
Superb. You did what l needed. Thank you
Tony
07/11/19 by MR TONY SHARMA
Seems a slightly discounted price but tracking on two parcels failed to work. They did however arrive.
07/11/19 by Customer
Excellent courier service. Very professional. Recommended
07/11/19 by Mr Naser Mohammed
Ok so not only did these guys not another courier when ordering next day delivery but advised me I would have a refund within 3 - 5 working days. It has been 6 working days and no refund (for an amount of £104) I logged back into my account to find that it takes 3 - 5 working days to then send you a message on your account stating you have been accepted for a refund and you have to claim the refund within 14 days? Like what the actual f*#k. Don’t tell someone the refund will be processed and then I find out I have to accept the refund. I bet loads of people don’t spot this and then they lose their refund. Be careful everyone and just avoid using them in the first place
07/11/19 by Richard Greco
Use parcemonkey all the time, so convenient and better prices than post office.
Have sent items to USA, Dubai and all over the UK and haven’t had a single problem
V fast to issue postage docs, literally seconds after ordering them
07/11/19 by Quantity
Parcel picked 24 hours from drop off at midday!
07/11/19 by Martin
What an absolute joke...3 days Ive been waiting for this parcel to be collected and theyre too stubborn or stupid to acknowedge therre is a problem
07/11/19 by T F
I have used parcel monkey for many years, for both my personal and business custom, never have I had an issue thats not been quickly and professionally cleared up, Ive always packed my items well, this is the best idea for any item, pack it well, book in plenty of time
07/11/19 by Customer
Great service very pleased all round.. used DHL and DPD both perfect ,thanks
07/11/19 by David
Easy to use website, parcel collected quickly and obviously received at other end within expected 48 hours as refund efficiently received, excellent service, would use again
07/11/19 by Heidi Simpson
Just wish that the slightly bigger parcels could go as normal other than that your service and the delivery companies are always great
07/11/19 by Mandy
Said 3-5 days was actually 8 days missed the birthday date it was ment for. Also tracking info v limited.
07/11/19 by Mark
Excellent Service as usual
07/11/19 by Simon
Great job, I sent a guitar from the UK to Bulgaria. My parcel arrived quickly and safely. I couldnt have asked for any more. Many thanks to your staff.
07/11/19 by E. Maidment
To be honest, I can’t really review this latest transaction as my parcel has not yet been delivered. It isn’t due for delivery for another few days. However, in the past Parcel Monkey have always provided a reliable service at a very competitive price. I have no qualms about recommending this company
07/11/19 by Sabrina
Excellent service - have used many times and will continue to do sp. Highly recommended
07/11/19 by Customer
The service was great, easy to book, collection prompt, delivery fast but sadly some of our items were damaged.
07/11/19 by Customer
Excellent service
07/11/19 by Customer
Easy to use service. Delivered promptly to Australia. Easy to drop off parcel.
07/11/19 by MRS BRUCE
Excellent and speedy service at a good price!
07/11/19 by David Gander
Works every time
07/11/19 by Paul Spain
Perfect. Im Realy happy
07/11/19 by AnnCh
Driver said he came to my address to collect parcel. When that was a total lie. I was sat by the window watching my car and not ONE parcdl force driver even drove on my road
07/11/19 by Customer
Never been disappointed with this company.
Great service
Great prices
07/11/19 by Customer
Consistently excellent service !
06/11/19 by Mrs Debra Lehky
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