We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
If i could give nothing I would,awful company,what company doesn’t have a phone number to start with,then send 3 parcels,lost 2 and then took £160 out my bank account without permission for overweight parcels,now refusing to refund,so charged £160 for overweight parcels that got lost!!!...anyone reading this STAY AWAY,I’m also about to ring the press office
12/11/19 by customer
Top service! Best price!,,! Will use all the time for parcels!,,,,,
12/11/19 by Nick Sumner
Very good service thanks
12/11/19 by Customer
Fast delivery to Australia, great price compared to other organisations
12/11/19 by Mitchell D.
Have used Parcel Monkey on lots of occasions now, and always impressed with their service. Prompt collection and incredibly fast delivery. Wouldnt use any other service provider now!
12/11/19 by C McMinn
Meets all expectations
12/11/19 by Sealant Machinery Services & Parts
Very good company
12/11/19 by Alli McDowell
Easy to organise, and fast service
12/11/19 by Karen Brookman
All parcels delivered successfully! :-)
12/11/19 by Customer
We have always relied upon Parcel Monkey for our shipping needs. We have sent almost 50 packages to various parts of the World during the past 18 months and have not experienced any problems.
12/11/19 by Bretcrown BTS Ltd
Very good service
12/11/19 by Customer
my parcel got to Italy in good time, unable to deliver as problem with address I assume that was because the section to enter the address would not let me use backslash / therefore had to use a gap and my daughter had to collect a 10kg box using public transport, service is good but maybe needs some tweaking
12/11/19 by Customer
Been using this company a while. Everything was going well until 2 handmade large expensive item got damaged going to the States. As I paid extra to cover the value I thought I was covered!! Suprise suprise you aint and they wont pay you a penny. The box was clearly bent with pictures to prove but apparently it was my fault as I didnt reinforce the box with kryptonite!! Small businesses have no chance of survival when you got to rely on these incompetent people to hand over your items. Will not use parcel monkey again!!
12/11/19 by Daniel kelly
Best Company on Planet not just on Price but overall good service Sadly our Agent a wine and food outlet has let us down as the dont pick up the phone and cost us £9.00 in extras fees Sadly we will not use them again Fr Anthony Rainbow Bridge Cat Sanctuary Blackpool
12/11/19 by Fr Anthony
Lost my parcel, what more can I say ?
12/11/19 by Customer
Used several times - never a problem.
12/11/19 by Charles Kay
Not sure if it was your fault, but somehow the delivery address changed going between Scotland and Spain, ended up having to collect from a pickup point...
12/11/19 by Thomas Nichol
Great service.
12/11/19 by Customer
Very prompt and efficient service
12/11/19 by Maria Pintilie Bitalova
It was perfect.
12/11/19 by Anda
Excellent Service
12/11/19 by Morgan Denyer
Speedy value for money . Took all the stress out of a difficult situation.
would recommend.
12/11/19 by Customer
Job Done!!!!!!!!
12/11/19 by Damian
Easy to book online. Our parcel was collected on the day advised and delivered within the 24 hours. Very easy and reasonably priced. We have used this service before and will use it again.
12/11/19 by teresa patton
Love Parcel Monkey...so easy to use and navigate the menus...Great access to many services.
12/11/19 by Colin
Fast, efficient and cost effective
12/11/19 by customer
Good price, easy to use and everything worked well.... thank you!
12/11/19 by Graham Powell
No communication what so ever and they tell you everything wrong!
12/11/19 by Customer
Brilliant as ever 100% reliable
12/11/19 by Janet Cummings
Good price with Parcelforce. Parcel arrived at address in Netherlands in just 2 days. Excellent service!
11/11/19 by RachH
Great service. Got my parcel to its destination in record time!
11/11/19 by c m
Good website, easy purchase and tracking with a variety of parcel couriers at a good price.
11/11/19 by Mrs Laura Lyall
Great service! Quick and easy to use and genuinely saved me an absolute fortune! Will definitely be using them again
11/11/19 by Richard
Fast, low cost and reliable. I always recommend them to my friends and family.
11/11/19 by Customer
Useful site. Use it as first call x
11/11/19 by sally
Brilliant will only use parcel monkey from now on
11/11/19 by Chris byrne
Good price, delivery made within a week. Perfect
11/11/19 by Barry Nicholls
Easy and smooth delivery of our good
11/11/19 by Amanda
Good service.
11/11/19 by Customer
Thank you for a smooth and trouble free delivery and a fair price.
11/11/19 by Mohammed Jamil
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