We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Absolutely awful company do not deliver on any of there mission statements you have no contact with a human bring other than by a chat and they fi not deliver any customer service in terms of support of your tracking of your parcel or anything to do with that parcel you pay them the price they driver absolutely no support whatsoever use at your peril Would not recommended to anyone terrible experience we used parcelforce24 by 9am they absolutely do not deliver what it says on the tin you have no recourse with any issues
20/11/19 by ROBERT GREEN
Very happy with the service
20/11/19 by Customer
It’s Good value for money, however once you face any problem with this company, DON’T EVEN DREAM OF GETTING ANY COMPENSATION BACK! THEY WILL GO OUT OF THEIR WAY TO DENY YOUR CLAIM! THEY DON’T EVEN FOLLOW THEIR OWN POLICY AND RULES TO ISSUE COMPENSATIONS!
20/11/19 by Ksenia Sevastyanova
Great service
20/11/19 by Customer
Half the price to send a large parcel compared to parcel2go, same service Royal Mail!! This is the first time I had used Parcel Monkey and I was very pleased. I will be comparing more prices in the future.
20/11/19 by Happy Customer
Collection service and booking very good. IT and status boards are poor and slow to update. Still better than the big guys own services.
20/11/19 by John Spence
Excellent fast, friendly service. Thank you!
20/11/19 by Bea
Excellent service. Good selection of couriers, never had a problem with any time I have used them. The one time I tried to use Parcel 2 Go I realised how good they are because that one parcel turned into a protracted nightmare, never using anyone but parcel monkey again.
20/11/19 by Ranjit
Would highly recommend ????
20/11/19 by Customer
Fine thanks. Goods arrived on time in Austria More are to follow. Regards -Brian ****s
20/11/19 by Customer Brian Cocks
Created an account with parcelmonkey and made an order. went to log in the next day and my account no longer existed. Awful customer service, just a chat that no-one responds to. No phone number. Avoid, seems like a scam
20/11/19 by Alex Leith
No problems with collection and delivery
20/11/19 by Customer
Do what they say, saves me money on all my shipping requirements.
20/11/19 by Mark
On point. will recommend to other people
20/11/19 by Garfield Trusty
Thankyou was very pleased they received parcel in Canada in less than a week
20/11/19 by Customer
Always been good to do business with.. I like the company very much but I was disappointed this time because when Ive price checked I could have saved quite a sum. Feel like I might be a victim of loyalty like eg insurance companies.
Ill go back to comparing couriers but Im happy to use ParcelMonkey as a benchmark
20/11/19 by Anselm
Great Service as always thanks
20/11/19 by Andy
Great thanks
20/11/19 by Customer
Excellent and convenient service, nothing further to add
20/11/19 by Mo
No problem at all, however I would never use Hermes as a courier again.
20/11/19 by superblue
Simple and really quick!
20/11/19 by Customer
After 1 week nobody come to take my parcel
20/11/19 by Customer
Horrible company .. My package has disappeared ... I sent a package with all my clothes from the UK to Italy .. but it never arrived .. I wrote to the company..because there isnt any number but only a live chat .. and they did a "investigation" for then said we only apologize but your package is missing .. so I ask for compensation for all my missing clothes. They asked me for the receipts of all the staff ... how is it possible that a person has the receipt of some clothes bought 2 or 3 years before ... its embarrassing .. anyway and at the end they said that we can only return 24 pounds. . I lost all my wardrobe now and I have to buy everything and they can only apologize .. Dont use this company! .. trust me ..
19/11/19 by Noemi Gervasi
Amazing service
19/11/19 by Carlo Porciatti
I sent a computer and screen from the UK to Spaiin and it got there within 5 days and was safely delivered. The price for 2 parcels of over 22 kg was under £50 so good value. Thank you
19/11/19 by Tom Chittick
Terrible service
19/11/19 by Martin
Seamless service. Brilliant price, and great communication. Have recommended to many!
19/11/19 by Mrs H
Parcel still not arrived. No tracking order given after parcel left UK so how can I track it?
19/11/19 by Mhairi Burnside
system worked perfectly but I did have a couple of goes at the custom forms. I used parcel force and would suggest taking boxes to the post office to weigh them.
19/11/19 by Satisfied customer
Everything went smooth and accurately.
19/11/19 by caw
Excellent service. Very easy to order, fast delivery, no damages
19/11/19 by Customer
Good service
19/11/19 by Customer
Easy drop off and reasonable charge for a parcel to Estonia.
19/11/19 by Colin Hirst
The price was much better than some of the quotes received. Parcel delivered within 3 days .
19/11/19 by Chaaya
Good price great service
19/11/19 by Customer
Went directly to parcelforce the price they quoted me was £52 for the item i wanted to send that was without full insurance on the item and 2-3 day delivery, I contacted amazon and they told me to try Parcel Monkey which in turn gave me a new price on parcelforce for the exact same weight and dimensions +full insurance and the same delivery time for £17.00
makes no goddamn sense to me but next time i need to send a large item ill be checking on Parcel Monkey first.
19/11/19 by Shirley Tomlinson
Fast, efficient and reliable service.
19/11/19 by Customer
Wont pay me the £300 compensation owed for losing a parcel because I didnt read 10.1 of their terms cowboys the lot of them dont expect any semblance of customer service save your money book elsewhere
19/11/19 by Toastedsnowman
Value for money.
19/11/19 by customer
Incompetent people! Got a parcel sat in London for over a week and they cant seem to communicate with DPD to get the issues sorted! Dont know what else to say except I am never going to use them again, and I never usually leave reviews on anything - but this has annoyed me something bad. Also when theres a serious issue there is no phone number to speak a human!
19/11/19 by Greg Wells
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