We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,908 reviews.
Perfect transactions, offers and services.. thank you very much
24/11/19 by Malgorzata Cholda
Really useful and easy to use, great to see all the options in one place.
24/11/19 by Customer
Everything just fine!
24/11/19 by John Gibson
Last three deliveries driver marked the parcel as delivered but did not even come to the house. So you can stay at home for 3 days waiting for your "1 hour slot" and receive nothing! Drivers (in North London at least) just not delivering parcels. Absolutely terrible customer service! Strongly suggest avoiding companies who use DPD.
24/11/19 by Peter Smith
Charging me extra when my item did not weigh anywhere near what you have emailed to say it apparently weighed Certainly wont ever use this service again
24/11/19 by Customer
easy and got better price than on the carrier website itself.
24/11/19 by Jozef Rabik
worked perfectlw thanks
24/11/19 by y koerfer
Super fast delivery
24/11/19 by Norma Inglis
So easy to use and always cheaper than going to the Post Office for larger International items.
24/11/19 by Customer
Great service. Easy to use and excellent value.
24/11/19 by Oliver Maslen
Sent baby clothes as a gift for my pregnant sister who’s baby is due shortly, unfortunately instead of surprising her, I gave her a fright. She has been asked to pay 400US Dollars which is even more than the value of the items. My sister doesn’t have this amount to pay. So I want it returned but trying to contact anyone for days but no one is helping , I do not recommend and I am angry and disappointed
23/11/19 by Customer
Wonderful service could not believe the efficiency thank you
23/11/19 by Customer
Arrived on time for collection , reasonable price got to my sender next day , faultless
23/11/19 by Stuart Mcgarrick
Excellent service and very reliable
23/11/19 by Customer
Excellent, very happy customer and will definitely use them again :-)
23/11/19 by Customer
GREAT SERVICE, WOULD CERTAINLY RECOMMEND
23/11/19 by JOHN WILLETT
Good prices and efficient
23/11/19 by Michael O'Brien
Excellent customer service, always arrive on time, amazing value
23/11/19 by C Holden
Delivered as promised although a few days late. Then decided to charge extra fees after delivery because they believed they parcel was heavier. It was a 15kg bike in a cardboard box, they claim the package weighed 27kg. They were wrong.
23/11/19 by Vincent Viceroy
Parcel not delivered 4 to 6 days as promised
23/11/19 by Ian
First class service
23/11/19 by Jem
Quick and efficient. Parcel delivered undamaged and on time. Highly recommended.
23/11/19 by Richard Genocchio
Easy
Fast
Reliable
23/11/19 by ALLAN Shaw
Brilliant! Couldn’t be happier ????
23/11/19 by Customer
Great service
23/11/19 by Customer
Simple system which delivered safely and on time
23/11/19 by James Pollock
Excellent service,quick reliable and cheap
23/11/19 by michael betts
Trusted company, will continue to use :)
23/11/19 by Sunny
Parcel at hub for nearly two weeks. Parcelmonkey said they were chasing but lied and courier confirmed that no attempt had been made to find parcel. Sorted myself in the end.
23/11/19 by Dave Pilkington
Price is good and delivery time is fast.
23/11/19 by Trudie
Is no the first time that didnot take the parcel on time.. they said that nobody at home whe is not true.. and I have to do another apoinment when is no my fault...
23/11/19 by maria arrebola
Very good service
23/11/19 by Customer
Great price and everything went to plan
23/11/19 by Mark T
excellent service
23/11/19 by Customer
Excellent service, item collection smooth and on the exact time booked. Delivery on time too. Well done
23/11/19 by jason emmins
Used many of times now. Makes sending something easy
23/11/19 by Customer
Excellent service and good price as usual
Thank you.
22/11/19 by Beverleigh Donalds
Nothing worked out as explained, in fact everything was done differently and random false answers were given. The parcel was shipped by a mix of random services that were not advertised, and the shipping time is already doubled the advertised time schedule and has not yet been delivered.
22/11/19 by Tobias Bjornson
Great service!
22/11/19 by Natalie
Arrived in Switzerland within three days of sending the parcel
Used parcel monkey before and will use them again ????
22/11/19 by John Risbridger
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