We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Excellent service
Easy to use and quick delivery.
15/11/19 by Natz
Very disappointing. I sent 3 parcels on 8/11, paid extra for next day before 12 delivery yet they weren’t delivered till tues 12th. The recipient waited in all day on 9/11 but had to go to work on 11/11 when they finally tried to deliver them. I had an online chat to find out where they were which didn’t help at all. I asked for a refund if the extra I had paid but they wouldn’t discuss it.
15/11/19 by K.Dixon
Fast and reliable service.
15/11/19 by D Johnson
Again great postal service.
Easy to book and saved loads on the price.
Collection was great and postie extremely friendly and helpful. Delivery was quite and reliable.
15/11/19 by Marianne
Easy to use booking and payment online, quick and easy collection and delivery! Best postal service Ive used to date! Will use again!
15/11/19 by Marianne
Excellent service
14/11/19 by David
Super simple and super service.
14/11/19 by Michael Mcveigh
Good service - reasonable price.
14/11/19 by Erica
Good comparison site. Found more options to post heavy item economical.
14/11/19 by Norman n
Very easy to use, great cheap way to send parcels. Would definitely use again.
14/11/19 by Z900dave
Really good - shipped parcel to Denmark, delivered in 3 days at 20% of Post Office counter price. And it went Parcel Force from same Post Office!
14/11/19 by Robert Vass
Excellent service, and affordable prices, prompt delivery by a friendly helpful currier,
14/11/19 by Annie P Leighton
Parcel arrived in the time stated but was charged extra for parcel that was not over the kilo weight, make surebweight is checked and writen on package when you drop it off.
14/11/19 by Jacquie
Good job. Thanks
14/11/19 by Customer
A good service, straight forward easy to arrange.
14/11/19 by Angie S
Absolutely appalling experience. The parcel was supposed to be collected on Monday 11th November. Nobody showed up. No customer service number available to call. Had to deal with the "Chat" service. Very unapologetic and just said we can re-book or cancel. Re-booked for Thursday 14th November and again no collection. The solution? Re-book it for tomorrow!! Why would I waste another day with these people. Cancelled the order and they will refund but no compensation for 2 wasted days. Extremely poor service all round and safe to say I will not be using this company ever again and would urge anyone reading this to steer well clear!
14/11/19 by Matt Ainsley
Fantastic service and easy to use
14/11/19 by Peter Steele
Very pleased with the service. Competitive rates, arrived on time in excellent condition.
14/11/19 by Irene Dimambro
The process was very straightforward and the pricing was clear and competitive.
14/11/19 by Jackie Hawkins
Well..nothing to say about it. its just a online service..isnt it?
14/11/19 by Debbie Mclure
Very good service, and so much more reasonably priced.
Will always use from now on. Thank you.
14/11/19 by Victoria Wilson
I done all the postage through parcel monkey, got the tracking number through Hermes. No issues, nice and straight forward.
14/11/19 by Ben
Useless company absolutely scamming people. Please do not use this company they are disgusting.
14/11/19 by Myth Buster
Collected and delivered within the timescale stated...delighted with the service.
14/11/19 by Heather
Parcel Monkey UK is easy to use and offers good prices. Sadly it can not control the efficiency of its couriers and they let The Parcel Monkey service down. At least you pay less to use the courier through Parcel Monkey so it’s not as painful when the package takes much longer than promised to arrive. Once the carriers improve I’d happily give five stars.
14/11/19 by Customer
Spent £50 just for my parcel to be sent back to me
14/11/19 by ABDUL WAHAB
Excellent service! Very reasonable price. Picked up Monday lunchtime, delivered to France Thursday morning.
14/11/19 by ECB
Safe and fast
14/11/19 by Customer
Easy to use service that finds best rate for your parcel . I love the tracking service . I could see every step of my parcel’s journey to New Zealand
14/11/19 by Rosemary Hill
Really like the services offered by Parcel Monkey, giving you a wide range of postal products to choose from - have parcel collected or drop it off at a local place, range of insurance options etc. You really can tailor your post to suit your needs and budget.
Forms easy to access to complete the necessary paperwork for sending parcels abroad, with straightforward instructions to guide you through packaging up your parcel, and attaching all the necessary documents in the right way.
In my experience, parcels have been delivered within the timescale quoted, and you have the added benefit of being able to track the progress of the parcel throughout its journey, right up to being delivered to the recipient. Would heartily recommend using Parcel Monkey - very reliable.
14/11/19 by Cheryl Bell
Great service
14/11/19 by Natalie Snell
fast and efficient.
excellent website
14/11/19 by WendyCustomer
Rate at Post Office for 2x ~10kg parcels to Italy: £110
Rate with Parcel Monkey *for the same Parcel Force service*: £40
14/11/19 by Norden Junior
Was ok but the address was not complete as it was a click and collect at Argos
I put in the address eCP number but it did not appear on the printed label????
Had to put it in manually,the eCP number is the only recognise on pick up.
14/11/19 by gordon
ALL GOOD THANKS
14/11/19 by G edwards
I booked an expedited service to australia from uk. The courier did not turn up to collect it from my home. I waited a few more days, as I know from past experience, the couriers more often than not turn up a few days late. As a visually disabled person, I rely on these services in order to send parcels to friends/family/. Its no one turn up to another courier, told the PM employee via their live chat, weirdly my order was not showing on my online account, but I had still received an email with delivery labels. They told me that I would have to go back online and reschedule my delivery. Going back to my online PM account, I could not find anyway to reschedule the collection. Two days later I went back online to the PM live chat, only to be told that 5 days have passed so they would have to cancel my collection delivery!!!!!! PM you need to offer you staff customer service training, as they did not offer at all to help me, even though I am visually disabled and have a tough time navigating through websites, as it takes forever. They also did not tell me there was a timescale to reschedule my collection. Your online system and your staff have let a disabled person down.
14/11/19 by Helen Williams
Again excellent service
14/11/19 by Dawn Booth
My parcel has gone missing so I’m waiting for a reply off my hermes
14/11/19 by John Brash
Fantastic service-could not be happier.In a future my search for reliable parcel sending is over-always Parcelmonkey!
14/11/19 by Irena Lewis
A+++++ Excellent service!
14/11/19 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
