We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Excellent service and reasonably priced. Very satisfied
10/11/19 by Customer
prompt collection and delivery
10/11/19 by Martin G Chambers
Its a very bad experience with the courier I booked. The driver didnt pick up the item on the day it supposed to be and they cancelled the order and scheduled after a day which is not a good thing
10/11/19 by Ramesh
The collection of my parcel was straight forward but the delivery took 6 days longer than expected. Not happy considering I paid £12 for a 24hr delivery with parcel force
10/11/19 by L.Vann
Would definitely use again thank you
10/11/19 by Martin Treacher
Great delivery service
I strongly recommend it
10/11/19 by Alexandrina Vlad
Excellent...the right price... delivered on time...without damage
10/11/19 by Customer
For using this app for the first time, it went very well
10/11/19 by john pearce
Parcel Monkey worked well. I got held up in traffic ( a truck tried to climb a lamp post) and missed the collection. We were not given advance warning of collection so I did not know I needed to arrange things. The parcel is still here.
10/11/19 by Harry__Butterworth
Very good service, tracking easy as was the process.
10/11/19 by Carolyn Robinson
No problem with this collection and delivery the service I received was 1st class would recommande every to use it.
10/11/19 by JOHN DEACON
Excellent service, great value!! I always use them! ????????????????????????????????????????????????????????
10/11/19 by Sarah Beattie
Great service
10/11/19 by Customer
Excellent service. Will be using again.
10/11/19 by Tony
Very good service, thanks
10/11/19 by Svetlana
Perfect service
10/11/19 by richard ellis
Courier is good but takes long for any refund
10/11/19 by ibrihima
This service works really well and is very good value for money, will use again and probably again!
10/11/19 by Mr John Frake
Absolutely terrible service, booked an item to be picked up 3 times, all 3 times nobody came. When I got in touch with parcel monkey they rebooked it and assured me someone would come...yet again they didn’t. They didn’t care and just said rebook or refund. Didn’t care that I had waited in for 3 days for someone not to another courier. Would never use again.
10/11/19 by Alex
Easy to arrange on line and the next day it was collected in the morning and delivered safe and sound, EXCELLENT.
10/11/19 by Customer. Steve Duke.
Good service, good price.
10/11/19 by Mark
On time. Good delivery tracked easily. Highly recommended.
10/11/19 by Kay Robinson
Great collection and delivery service. Very easy to use. Highly recommended.
Many thanks
10/11/19 by 38 Norbury Close, Norbury, London, SW16 3ND
Reasonably priced and reliable
10/11/19 by Gary
Reasonably priced and reliable
10/11/19 by Gary
Excellent service. Tracking of the parcel was difficult as the tracking number did not register on post office website, however the parcel monkey website did facilitate tracking
10/11/19 by Florence
easy user interface. Online tracking updates were spot on. Cheaper than Parcels2go
10/11/19 by Trevor
Brillent service!
10/11/19 by Customer
Does it for me - but you still need to know which are the reliable carriers.
09/11/19 by Ed Mortimer
Yes you did a good job thanks for the quick service
09/11/19 by Customer
Fast and reasonably priced
09/11/19 by Customer
Very poor service I paid for a 24 hour delivery and my buyer got it 6 days later you attempted to deliver once and said you left a card which you Didn’t . I had to chase you up a number of times which shouldn’t be the case . Will not be using yourself in future.
09/11/19 by Miss teresa jenkins
Excellent easy service to use and reliable too
09/11/19 by Wendy Horner
Really please with the service. Affordable and would definitely recommend.
09/11/19 by Adi
Very good service. All instructions clear, easy to use. Would definitely recommend
09/11/19 by Francisco Lopez
Love using Parcel Monkey! Puts the post office to shame. Never let me down and sent loads of items.
09/11/19 by Customer
Great EXCELLENT Service
09/11/19 by CustomerKaren
Good prices easy to use drop off as it suits you.
09/11/19 by Robert Vogan
Good service and friendly Parcelforce courier.
09/11/19 by Sir Christophe' Ireson
Very pleased with the service, will be using again soon.
09/11/19 by Customer
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