We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Arrived on time for collection , reasonable price got to my sender next day , faultless
23/11/19 by Stuart Mcgarrick
Excellent service and very reliable
23/11/19 by Customer
Excellent, very happy customer and will definitely use them again :-)
23/11/19 by Customer
GREAT SERVICE, WOULD CERTAINLY RECOMMEND
23/11/19 by JOHN WILLETT
Good prices and efficient
23/11/19 by Michael O'Brien
Excellent customer service, always arrive on time, amazing value
23/11/19 by C Holden
Delivered as promised although a few days late. Then decided to charge extra fees after delivery because they believed they parcel was heavier. It was a 15kg bike in a cardboard box, they claim the package weighed 27kg. They were wrong.
23/11/19 by Vincent Viceroy
Parcel not delivered 4 to 6 days as promised
23/11/19 by Ian
First class service
23/11/19 by Jem
Quick and efficient. Parcel delivered undamaged and on time. Highly recommended.
23/11/19 by Richard Genocchio
Easy
Fast
Reliable
23/11/19 by ALLAN Shaw
Brilliant! Couldn’t be happier ????
23/11/19 by Customer
Great service
23/11/19 by Customer
Simple system which delivered safely and on time
23/11/19 by James Pollock
Excellent service,quick reliable and cheap
23/11/19 by michael betts
Trusted company, will continue to use :)
23/11/19 by Sunny
Parcel at hub for nearly two weeks. Parcelmonkey said they were chasing but lied and courier confirmed that no attempt had been made to find parcel. Sorted myself in the end.
23/11/19 by Dave Pilkington
Price is good and delivery time is fast.
23/11/19 by Trudie
Is no the first time that didnot take the parcel on time.. they said that nobody at home whe is not true.. and I have to do another apoinment when is no my fault...
23/11/19 by maria arrebola
Very good service
23/11/19 by Customer
Great price and everything went to plan
23/11/19 by Mark T
excellent service
23/11/19 by Customer
Excellent service, item collection smooth and on the exact time booked. Delivery on time too. Well done
23/11/19 by jason emmins
Used many of times now. Makes sending something easy
23/11/19 by Customer
Excellent service and good price as usual
Thank you.
22/11/19 by Beverleigh Donalds
Nothing worked out as explained, in fact everything was done differently and random false answers were given. The parcel was shipped by a mix of random services that were not advertised, and the shipping time is already doubled the advertised time schedule and has not yet been delivered.
22/11/19 by Tobias Bjornson
Great service!
22/11/19 by Natalie
Arrived in Switzerland within three days of sending the parcel
Used parcel monkey before and will use them again ????
22/11/19 by John Risbridger
Parcel delivered safely and on time.
Recipient delighted no damage.
22/11/19 by Customer
EXCELLENT SERVICE
VERY HELPFUL IN ALL SERVICES
22/11/19 by Kamaljit Bharj
Always efficient, on time and safely delivered on schedule
22/11/19 by Jon Lavelle
great job thanks
22/11/19 by gary kirton
While late deliveries are not their fault, you have ZERO comeback or entitlement of compensation from the carrier. Example - late delivery on a guaranteed 24 hour service (parcel force - 50% compensation if late). Entitled to a refund but parcel monkey are the only ones who can claim it and will not pass it on to their customer. Shocking behaviour. Will not use them again and Id recommend no-one else does
22/11/19 by Dan Hockley
Quick quote, easy local drop off point. Packages sent from UK to Portugal arrived within 4 working days in perfect condition. All for a price nearly half of the competition. Definitely recommend.
22/11/19 by David Leek
Service was excellent parcel reached in time
22/11/19 by Jyotin Patel
I would rate it higher, BUT for the fact that I am unable to track my parcel to Thiland which was collected on Monday. When I enter the tracking number I am informed the number should start PM well I put in PM followed by the numbers and I get the same responce numbers begin PM
22/11/19 by Philip Morris
A Decent Mix of a great price and exceptional reliability On all deliveries.
Time After Time.
22/11/19 by John Goddard
Very bad experience with this company. Be careful and do not use your debit card. They will charge your card without your permission. This has been done twice to me. I have spoken to my bank and we will get money back. Total fraud. Its never as cheap as they say.
22/11/19 by bob smith
Made a claim - no response whatsoever! Provided and uploaded all documents they asked me for. No response whatsoever! Keep sending them messages But no one is getting back for a week! No telephone number is available - all online only! Keep reading their reviews and it’s shocking how many people suffered and never got compensated. will be taking further legal actions with a small group of people who were affected by this company if no compensation is issued....
22/11/19 by Ksenia Sevas
Great prices and easy to you. Great to be able to compare multiple couriers all on the same screen.
22/11/19 by Rob
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