We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,010 reviews.
Such a straightforward way to find and manage parcel pick-up and delivery. Full marks. We are now regular, satisifed users of Parcel Monkey.
13/01/20 by Laird Moray
Great service as usual
13/01/20 by Phil
Quick and cheap service
13/01/20 by Wilf Gardner
The instructions are easy to follow and the choices for posting are excellent - I have used this twice now and all has worked perfectly - thank you Parcel Monkey for making life easy
13/01/20 by Kim Teare
Easy to use, simple process from start to finish
13/01/20 by Matthew Fennell
Amazing service, competitive prices and easy to use system
13/01/20 by Kirsty
Was sending a computer from UK to Japan and parcel monkey made everything very quick and easy with great service to parcelforce too. Computer arrived a week later, thank you!
13/01/20 by Naomi
Thought this was a great idea until it all went wrong and this company does nothing about it! Send a parcel it never arrived one month later I’m asked every day to be patient be patient! The service I paid for failed and absolutely nothing is being done about it. Trying to warn others to avoid! And trust pilot should allow no stars and one is a joke In circumstances!
13/01/20 by Claire Lyddon
It was really easy to use. I selected DHL and they notified me of the pick up time as well.
13/01/20 by Janine Miles
My package got lost and i had to constantly chase the customer service to find it. After a month it was found and sent back to my customer I was having if returned to me from. 30 days for 24hr delivery and Im back to where I started. Now all I need is for them to have it picked up again and delivered to me. Parcelforce are mostly to blame here. 5 shipments missing in 5 months and as many damages. Not very good
12/01/20 by Disappointed SID
Quick and secure
12/01/20 by Customer
Excellent service and have recommended to others.
12/01/20 by Cheryl Lawrie
Great. Thanks
12/01/20 by helen yoward
Excellent Service. DPD do a good job. Their communication is very good. Cant fault them.
12/01/20 by Peter Harries
Superb service collection booked for next morning and was like clockwork. Delivered as promised in timescale. Would use again
12/01/20 by Karen
Did exactly what it said on the tin. No hidden extras. No trauma. Two happy customers: Me, the sender and my customer. Thank you.
12/01/20 by Shardow
Correct fee, fast delivery, Ill use it again!
12/01/20 by Brigitta Czinkoczi
Really helpful service and simple to use
12/01/20 by Paul Smith
Being retired and new to the world of collection, tracking and delivery, I found Parcel Monkey an extremely helpful service and all for the lowest cost.
12/01/20 by Rick
Parcel dropped off at post office and delivered in USA in 4 days. Exceptional service.
12/01/20 by Jo L
Fantastic service, no hasle and everything on time. What else can you ask for?!
12/01/20 by Customer
The best at all
12/01/20 by Customer
Very easy to use. Measured up my parcel, entered the dimensions and got instant quotes. I selected the DPD option, my parcel was collected on Monday pm and delivered to address in French countryside on Wednesday. Will definitely use again
Thank you Parcel Monkey.
12/01/20 by Supersonic
First time of using this firm as a middle man and I can`t fault them.
They sorted out the courier after all info. was accepted ,I took my parcel to the Post Office, I tracked my parcel to the addressee and job done, no problem. Will certainly use them again.
12/01/20 by Terry Hamilton
They advertise being able to send to the DPRK - its untrue. I am very experienced in sending parcels out of the EU and understand all documentation that must accompany them. I booked and sent the parcel with all the correct documents. The parcel was delayed at customs outgoing. Parcelmonkey said there was no sanctions relief document with it. There was, it was attached. They then said it was in the wrong format, it wasnt. But I resent a different one anyway, eventually they had three. Parcelmonkey then said there were no invoices attached. There were, in triplicate in a document envelope attached. They were resent. Then they said the parcel has "failed the Denied Party Screening with Courier" but couldnt explain what was meant by that due to the "privacy policy". Nonsense. We then rinsed and repeated the above a few times. Then I got this: "Kindly note that as per the courier, unfortunately, the area is not serviced by delivering partner. We kindly advise you to please inform us of further steps." - that is nonsense. Courier do serve the DPRK evidenced by their office in Pyongyang. Again, utter nonsense. I requested they deliver the parcel back to me so I could use another provider. They wanted to charge me for that, I refused and they relented and returned it. I then tried to get my £128 back but they would only refund £96 citing they had incurred expenses. That is illegal. They have ripped me off £30+ for a service they didnt provide. They messed me about for six weeks then ripped me off. We are going to County Court them for the difference.
12/01/20 by Olivia
Great service, no complaints!
12/01/20 by Mike Hatfield
Great collection on time. Problems arose once our parcel arrived in France when Chronoposte took over.
12/01/20 by Customer
Such a brilliant easy and cheap way to send parcels.
Please use this site rathe than Royal Mail, youll save a massive amount!
12/01/20 by Miss Duck
Bloomin brilliant = thanks
12/01/20 by Caroline Hulse
Parcel sent to Turkey arrived on time no problems. Third time I have used, hassle free, parcel collected from home address and charges are not excessive. Highly recommend.
12/01/20 by Carole Wylde
Arrived a day earlier than expected. Collected on time as well, excellent service once again
12/01/20 by Cards Lagos
Best service, offers
12/01/20 by Malgorzata Cholda
Great service
12/01/20 by Jo walker
Parcel Monkey always my first choice. Consistent good service. Would happily recommend.
12/01/20 by Melisende
Always fast and on tinn nu evas scheduled. Packages in mint condition.
12/01/20 by Customer
Very good service. Good price and quick.
12/01/20 by Customer
Straight forward. Fair price. Arrived on time.
12/01/20 by Caroline Koslowski
pretty hard to get it wrong
12/01/20 by Julian King
Great fast service which delivered my parcel in good condition to NZ in under a week. Only issue we had was we don’t have a printer and were told to print the customers form. So we then had to go to a printing shop and spend extra money to get the documents printed only to be told that they weren’t necessary when the driver arrived for pick up.
12/01/20 by Kerry NZ
Excellent. Half the price quoted on the Parcelforce website. Goods arrived at recipients (abroad), safe, sound and quickly.
Will definitely use Parcel Monkey again
12/01/20 by Crispy Crouton
