We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,512 reviews.
Simple and straightforward booking, good pricing
03/01/20 by Annon
It said 2-4 working days.... not delivered on time... it has actually still not delivered from 27th December... dont know when will they receive it.
03/01/20 by Accor
This company is appalling. Returned items to amazon with Parcel Monkey having measured and weighed box exactly, and double checked using amazon postage weights. No confirmation of collection. No confirmation of delivery. Then received bill for additional charges based on weight of 30kg - when it weighed no more 7 kg. There is no contact number, and the online chat is useless. PM took 10 minutes to respond to the effect they will contact the courier company and email. This is quite the worst service i have received, but to be expected of a company that calls its self monkey - pay peanuts ……...
03/01/20 by Mark Michel
Super price for getting my 25kg luggage from Manchester to London.
Snag was that it seems they dont work weekends. My 2-day delivery assurance eventually became 4 days, but no regrets, will use them again.
03/01/20 by Amobi
Really good experience sent a parcel to Italy from Uk on 27th December arrived on 30th
I highly recommend this service
03/01/20 by Rahma Berkane Eps Rigui
Très mauvais voir misérable. Colis Londre au nord de la France 24 jours pour arriver et tout leurs sembles standards. Noël gâcher car pas de cadeau.
03/01/20 by Banzai Banzai
Reliable efficient and ease of use.
03/01/20 by Customer
Parcel Monkey always do a great job thats why use them.
03/01/20 by Anthony McLaughlin
Paid for postage. Didnt receive the label. Nor any email. Couldnt get resolved. Had to get PayPal involved to get a refund. Total waste of time and effort. Very unhelpful. Still ongoing with PayPal at present to get a full refund. Had to use another provider. Very bad. Wouldnt use again
02/01/20 by Customer
everything was just right for me... easy to do it online....printing label,easy….good price...al in all I recommend parcel monkey uk…. nice to deal with ..thank you !!!!!!!!!!!!!!!!!!!!!
02/01/20 by Monika O'Flaherty
Parcel promptly collected from drop-off point. After 2 weeks my parcel is still "collected" with no progress to "on its way" or delivery. So much for the promised 3 - 5 day delivery promise. And no response from Parcel Monkeys -helpline to my follow up enquiry about the unexpected delay. Not a very good experience!!!!
02/01/20 by Chris
Its very easy to recommend parcel monkey for me though by far the cheapest. Tracking my parcel through their system was very easy as well.
I got everything I needed
02/01/20 by tahir
Really easy service. Good prices and fast delivery. Very happy!
02/01/20 by Fiona Bridger
Acting fast and honest ,professional and polite
02/01/20 by Sam Ibrahim
Service is ok when everything goes to plan but difficult when things go wrong. The only company I know who don’t return parcels to the sender but instead send them to their own address and charge you to get them back. Won’t be using them again.
02/01/20 by andy
Absolute rubbish! Paid for next day. The labels did not arrive till the next day so it’s was already a day late (this was booked with 5 hours left to ensure next day) and then once picked up was delayed another day! Asked parcel monkey for a partial refund as I hadn’t got what I paid for and had t&c’s thrown at me, that as it was t 5 working days late then tuff. The problem initially came from them, and next day means next day. What a joke! Don’t bother
02/01/20 by Customer
easy to use and i got the result i wanted.
02/01/20 by Alan Birney
On October 28th I sent a Parcel Via Parcel Monkey / Parcelforce and in spite of spending 14 days in the Czech Republic ans a further 10 days "touring" Europe only for The Parcel to be returned to me (it was fully addressed to My Son in CZ ! )on November 22nd ! This time I sent a Xmas Parcel on December 16th (collected by DPD ) and this the Parcel arrived safely on December 19th ,and the only fault being that "tracking" failed to "work" beyond December 16th whilst in the U.K. My Son telephoned me to let me know it had arrived a day earlier than estimated, Thank you ParcelMonkey and DPD for a very good service which I will use again . Good luck , David Taylor
02/01/20 by David Taylor
Good service, thank you.
02/01/20 by Billy Batson
Parcel collected on day specified and delivered next day. Excelkent service. Would use again
02/01/20 by J Brown
Parcel arrived in good time
02/01/20 by Customer
Really good service, good price and quality.
02/01/20 by Sun
Been using for some years now and
so far always good
02/01/20 by Customer
Another parcel gone missing absolutely rubbish I use another courier
02/01/20 by CustomerDaz
I am a business, sending out large parcels to customers. I tried this courier for the first time and my parcel arrived damaged over the Christmas period. I am fuming.
02/01/20 by Smart home prodcuts
fast service
02/01/20 by Customer
Efficient and good value
02/01/20 by Ian J
Charged extra due weight difference despite package being weighed and measured at post office first. Refused/unable to send a copy of the invoice from the courier to prove these charges.
02/01/20 by Myles Boyd
Charged extra due weight difference despite package being weighed and measured at post office first. Refused/unable to send a copy of the invoice from the courier to prove these charges.
02/01/20 by Myles Boyd
Excellent service, issue sorted out quickly
02/01/20 by Christopher Boot
Easy to use, delivered before the date I was originally quoted.
02/01/20 by Customer
Thank You it got here so fast
02/01/20 by HOME Manchester
ParcelMonkey have always offered an excllent service for parcels going outside of our regular carriers. Rates are pretty much always the best against other services.
02/01/20 by ALISON KING
My parcel has not been received yet, after over 3 weeks!!!!
02/01/20 by Clara
Very good and prompt service! Parcel arrived in good condition, when I was told it would!
02/01/20 by Customer
Quick delivery to the Netherlands with clear progress shown along route when viewing tracking information.
02/01/20 by Haldon Books
Very good choice of services,will definitely use again.
02/01/20 by paul williams
Great service all the way to France.
02/01/20 by Customer
Two out three boxes I sent have arrived. And I am still waiting for three more.. I suggest you choose a company that you can trust.
02/01/20 by Customer
After 20 days I am still waiting for my boxes.. Although they are quick to respond to messages the process of tracking my parcels is painful and it feels like they are stalling.
02/01/20 by Customer
