We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,512 reviews.
Awful. Failed to pick up on the right day, despite 24 hr reception at the office. Then tried to change address, and despite getting a RED code, and being told it would be delivered friday, they didnt change the address and didnt try to deliver until today. And then was told by parcel force that it was all parcel monkeys issue. Really frustrating lack of communication and none to speak to made it a hellish experience. Ruined my weekend and that of the recipient who waited in all weekend to receive Jack
06/01/20 by Customer
Very good service especially during holiday time
06/01/20 by Grace Muir
blinding service from Essex to florida USA in 3 days
06/01/20 by michael
Good service
06/01/20 by Sandra Bletchly
Quick, easy, just good!
06/01/20 by Customer
Fast, efficient and very good value. Also so easy to print labels and custom forms.
06/01/20 by Mr Turbitt
I am pleased with the online service.
06/01/20 by Carol
Awful experience now 2 months on no one ever replies and no one will assist I would urge everyone not to use this awful service.
06/01/20 by GEORGE LANE
Very impressed to get this consignment delivered so swiftly to customer
06/01/20 by Angela Johncey
Door to door Horwich to South of France 4 days over New Year - deserves five stars!
06/01/20 by Damian Mellor
As ever always good
06/01/20 by Phil
Good and quick and very cheap
The best at all
06/01/20 by Customer
Simple and effective
05/01/20 by Customer
Good value service. Delivered on time.
05/01/20 by Customer
Great service: Used DPD through Parcel Monkey.
Simple to use. DPD gives a 1 hour slot for pick up.
Package arrived in Portugal one day earlier than expected.
05/01/20 by Alex
Easy to follow instructions
05/01/20 by Janice Moore
Used you a few times now, no problems, ease of use, 5 stars
05/01/20 by James Preece
Quick and easy
05/01/20 by Harmen
The box arrived crazy damaged but they added extra tape to fix it up and the contents were all unharmed! Self-packaged.
05/01/20 by Customer
easy to use, competitive prices, straightforward process. Does exactly whats needed.
05/01/20 by Juliet Souch
I was disappointed when I trusted Parcel monkey deliver an advent parcel to my daughter who recently moved abroad, sending some clothes and family heirloom decorations and perpetual advent calendar to give her a bit of home from home feeling. The parcel never arrived! For 5 weeks I am getting meaningless emails from the claims department, nothing is been done to retrieve the parcel, I cant even claim anything because I have no sales invoices for the antiques... Pathetic, inconsiderate, poor service!!!
05/01/20 by Catja Schmitgen
Quick, good service.
05/01/20 by Customer
Super fast
So happy
05/01/20 by Regimantas
Excellent service. Prompt delivery and you can monitor your parcel all the way.
05/01/20 by Ann Chapman
Great great!
05/01/20 by Andrew McNair
Easy and pleasant experience. Will definitely be coming back
05/01/20 by Kirsty Burton
Booked a parcel for delivery on Xmas eve. Courier failed to deliver after twice sending out for delivery. The goods were time sensitive and perishable so I have lost goods and a customer so thank you very much. When I complained to Courier they passed the blame to Parcel Monkey who do not seem to have any complaints procedure. So to add to my load of goods and customer I also lost the cost of a delivery that never made it! Never using Parcel Monkey or Courier ever again and reccomending all my customers to do likewise.
05/01/20 by Pissed off
There was a delay in Australia but probably due to the fires ????
05/01/20 by Mike Ingram
Our parcel for return was not collected on the day arranged. For most of that day track my parcel could give no information. Late in the afternoon I checked again and it simply told us that it wouldnt be collected that day! It was vital this parcel was collected on the day arranged. In the end I dashed to the nearest parcel force depot which is not close to take it to them myself. No apology or explanation was received.
05/01/20 by Customer
Bad service!
05/01/20 by Lauren
Had a bunch of Christmas gifts and shopping to ship back to the US from England.
We end up with a 16kg parcel in a fairly sizable box. Parcelmonkey to the rescue: The price was really, really reasonable and it was shipped via Parcelforce. It arrived, I kid you not, 3 days later.
So, all in all a great service.
04/01/20 by Customer
Absolutely brilliant!
04/01/20 by Katie
This was my first time using parcel monkey and honestly it was nice and simple and the options I was offered in terms of couriers all ranging in the same prices with similar speeds was excellent.
Its nice to have a aggregate site for shipping parcels thats so simple to use.
I was sending a medium sized parcel (4.2kg) to the states from the UK and my local post office wanted £65+.
Parcel monkey, for the same weight and dimensions sourced several options (parcel force, DPD, DHL etc for half the cost, parcel collected from my door the most working day.
Insurance was also simple if you require an extension of the base amount.
My package arrived in the states fully tracked and secure, I cant ask for much more than that.
Would I recommend them..definitely.
Would I use them again..definitely.
04/01/20 by Cee
Simple and easy to use. Sent parcels from UK to Japan without any problems and fast delivery. Would use again.
04/01/20 by A. McG
Excellent Service !
04/01/20 by Customer
Item not yet delivered since 21/12/19.....it’s tracked and will keep checking. One star due to the fact that I have received a survey for feedback but they haven’t yet delivered the item that I am paying them to deliver so how can I give a positive response?
04/01/20 by Mr G Curle
Sent a parcel of children’s gifts on the 3-4 day service. 11 days later, the parcel still has not materialised. I tried to resolve the matter via live chat yesterday. This was a complete waste of time- I kept having to remind the responder to actually respond. Offered no insight in to the parcel’s whereabouts, or why it had not been delivered. I asked what to do next and live chat told me they would give me an answer. So I asked if that was imminent, to which they replied that no, and that they would make contact. I asked how and was told that I would receive an email. Then the chat was terminated! I did not receive any email, and I am still no wiser as to where my parcel is...
04/01/20 by Sarah Meadowcroft
Very good and easy, good prices ????
04/01/20 by Paul
Had a really bad damaged parcel. Also always have to pay extra for apperantly wrong weight and measures
04/01/20 by Bartosz Madalinski
Very good service
04/01/20 by g faulkner
