We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,512 reviews.
Easy to use and quick service
10/01/20 by Customer
Appallingly customer service. Sent a parcel on 4/12/19 undelivered on a 3-5 insured delivery. Contacted them in January requesting an insurance claim. No response, no refund of postal charges, no insurance payout. I paid for a fully insured package. No one could even be bothered to respond. Sent them copies of receipts, photos, drop off slips. Zero. Absolute charlatans. Don’t use them, it’s not a saving but a very quick way of bankrupting your business.
10/01/20 by maripegg
If you don’t want to go through very bad customer service, high incompetence, non-challant attitudes, unaccountability and delays plus fraudulent additional charges afterwards, please DO NOT USE PARCEL MONKEY!!!! They are the actual worse! I read bad reviews and didn’t believe because their prices seemed fair but trust me YOU WILL REGRET it! Don’t say I didn’t warn you!
10/01/20 by Victoria
Sending a parcel to Timbuktu made simple. Easy peasy
10/01/20 by Stuart Richards
Fast and efficient service
10/01/20 by Julie Holden
Awful, Sent two separate parcels using parcel monkey and Hermes, Parcel Monkey have advised that Hermes have lost both parcels , Parcel monkey promised a resolution but after chasing nobody has bothered to resolve my items going missing - my advice is to not use parcel monkey as in my experience it’s been nothing but poor.
10/01/20 by Mgregrev
Very happy with service. I use Hermes to deliver my eBay items and not 1 customer complaint so far.
10/01/20 by Customer
Absolutely brilliant, correct process description carried out to the letter.
Very much impressed with this service, definitely looking forward to using it again, did not let me down and delivered on time/on point.
10/01/20 by KM
effective communications!
10/01/20 by Customer
The site was really easy to use and I got an amazing price saving me 30 pounds from most sites I’d checked from the uk to Denmark and it arrived super fast. I couldn’t be happier.
10/01/20 by victoria
Great service, great price and even better for being able to track the package all the way from delivery to destination!
09/01/20 by Customer
I used Parcel monkey, the actual selection and payment was seamless. However. When comparing services for an express next day delivery to be picked up on a Friday, with the plan for it to be delivered on the Saturday, it was not made clear at all that my chosen service didnt deliver on weekends. It would have been faster, easier and massively cheaper just to use Royal Mail.
09/01/20 by Mr L Stocks
Rubbish..Wont use this site again.Tracked parcel that no-one can explain where it might be and 3 times on my contacting them I was told that I would be contacted..Still waiting.
09/01/20 by Customer
Ok great service
09/01/20 by Customer
Great service - all went to plan and parcel arrived in one piece! Very pleased.
09/01/20 by Stacey Verby
Very good service as usual, Ive sent the box on the Friday and arrived safely the next Thursday. Very pleased.
09/01/20 by Customer
Steer well clear of this company. Update from a previous review... after them losing over £700 worth of my stuff I have been offered a refund of postage ....which I expected as standard but no compensation ???????????? I have determined from the lack of customer service that they don’t care in any way shape or form. Do not use....pay extra and get the service you want. Never will I use them again. I have since advised other small business that I am in touch with not to use this company. Just used UPS to send parcel to Australia and it cost me no more and was actually there three days early . That’s good service .
09/01/20 by Leigh-Ann
Sent two identical parcels to Ireland in early December. No problem delivered ok. Then today my card was charged with £90 with no prior contact because they say one of the parcels was massive. They were identical in size weight and contents. So far they have refused a refund. I will never use them again and I would give them no stars if I could. Be wary if you do choose to send a parcel with them because they might seem cheap but you could find out to your cost that they will take money from you weeks later. Avoid
09/01/20 by Paul Huthwaite
Parcel collected on time and able to track to Netherlands, however once the parcel was in Amsterdam it seemed to get stuck at a depot. This was a 2 day service but took 7 days in total to reach destination.
09/01/20 by Happy shopper.
excellent service
09/01/20 by j b
Appalling customer service. Simply respond with the usual "you agreed to terms when using our service". The issue was a 24 hour delivery method (ParcelForce 24) still hasnt delivered 3 days later. ParcelForce themselves offer 50% compensation - however Parcel Monkey will not honour this as their own terms state the following (as copied from a customer service agent reply): "The company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on." Moral of this story, dont use parcel monkey and just go direct with someone else.
09/01/20 by Zee
Great service and a great price too. Excellent ! !
09/01/20 by Al Firkins
Great service
09/01/20 by John
Prefect and in the ball
09/01/20 by Mrs Shama
Great service and fast.
09/01/20 by Sue from Banbury
Hassle free service, thanks
09/01/20 by Ola A
Although I have found this service good and value for money. I still think there needs to be a telephone number for customer service. Issues can be solved much quicker than having to wait around for someone to get back to you via email..
Otherwise a good service
09/01/20 by Liam Kennedy
Every easy to use good prices and information on your parcel easy to access
09/01/20 by Grant Hodges
While the collection time and transit was smooth, the parcel has not arrived yet on its destination. While I do understand that you do not have a hold on customs clearance time, it would be better to assure your clients on its status because I find it hard to believe that the same update for 4 days. Also, please improve on how to better contact you because I sent a message via your website and I have yet to hear an update.
09/01/20 by Customer
Delivered on time every time
09/01/20 by Philip Trueman
Excellent service thanks !
09/01/20 by John
Gave no indication when parcel was to be picked up. Waited in all day and when I phoned them up they apparently arrived to no response at 10:30am, when was in my front room listening out for them. Lies. Ended up taking my parcel myself to nearest depot which was 45 mins away. Disappointed as it had potential to be a great, hassle free service.
09/01/20 by Martyn Perkins
No probs well done thanks
09/01/20 by dave hallitt
Quick and easy
09/01/20 by MARK THOMAS
Very easy to use website.
09/01/20 by peter chapman
I thought that everything was going well and was quite impressed at the beginning. Parcelforce collected my parcel destined for overseas although didnt have much clue about the process. I entered the dimensions of my package and added the weight as detailed from the supplier 2.5kg. The price was competitive so thought wed give it a go. There was no mention of import fees so the package was held..not informed by Parcel Monkey but by the intended recipient so had to pay an extra fee. Then a week after delivery I have received an invoice stating that ParcelForce have calculated the volumetric weight to be 10kg so have already taken £20+ from my account! BEWARE!
09/01/20 by R Hlava
So simple, so much cheaper than Royal Mail. V happy
09/01/20 by Catherine
My parcel to Cameroon didnt get there despite me following all the instructions.
09/01/20 by Zoe
After being recomended by a friend, I sent 4 parcels to Spain early December to have them delivered on the 16th of December the latest, plenty of time before Christimas, I thought. The parcels never arrived, had to rush to buy new gifts for my family. No one in Parcel Monkey would tell me where my stuff was, so I had to find out myself, hire a van, go to collect everything and send the initial gifts (with a different currier, obviously) back to UK to be able to return them. I asked for a refund, but all they offer is £20 back, which is absolutely ridiculous. I again asked for a full refund, up to today still no answer from them... The worst possible service I have ever experienced.
09/01/20 by A.G.
It was easy to organise my parcels and they were picked up and started their journey swiftly and all was well. The PROBLEM was with CHRONOPOST in France. The parcels were taken to my home on 31.12.19 but not left as instructed very clearly on the parcel, nor was i called despite my phone number also being clearly attached. They left a note saying my parcels could be collected at a post office 20km away in 24 hours, despite there being a post office in my village. Due to new yr etc i left it till 2.1.20 and made the 40km round trip to get my two parcels. They werent there despite Chronopost having dropped parcels there twice since they left the note at my house. I tthen spent 30m on call to chronopost customer services. Then was sent an email to confirm or change delivery details. I again asked that the parcels be dropped at my house the next day and gave two phone numbers. Another email confirmed that this would happen the next day. Next day it hadnt arrived by 14h30 so called customer services again. They assured me that my parcels were in the lorry and on the way to my house and would be there within the hour. 30 minutes later i had a call from the PO to say they had been dropped off there! So i had to make another 40km round trip to get them. Also the parcels weighed 30kg each so i had to ask another customer to help me get them into my car and a neighbour to help me get them into my house. And all in all it took 8 days from sending to reception. I recognise that DPD uk were brilliant but Chronopost france were absolute rubbish. Do they have a monopoly in france? Is that why you use them? Are they going to refund me for the 80km i had to drive to get my parcels?
09/01/20 by Client
