We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,512 reviews.
Paid for 24 hour delivery Courier turns up to collect with no labels or receipt for the parcel and said I would have to rebook the next day to get a receipt. spoke to parcel money who refused to refund the additional charge that i paid for 24 hour delivery that I paid for in advance apparently a refund is only applicable if Parcel Money cancel. what a load of rubbish
14/01/20 by Terry
Very happy with the Service. Positive feedback on eBay from my Buyer. Many thanks.
14/01/20 by Anne
Quite Easy and Useful
14/01/20 by Rowdy
I used HERMES they where tasked with delivering a package to Inverness from Wigan this was dropped off for pick up 07/01/20 and I am still waiting for this to be delivered at 1530 on the 14/01/20. it was sat in the depot (inverness) for the entirety of 10/01/20 a friday and attempted to be delivered on the sat to a business address (not open) they re-attempted on the 13/01/20 but said they could not gain access but over a 100 vehicles in the car park managed it no problem, today i have spend a large amount of time ringing the number with no luck, so had to go through the online system they could not give me any ETA or information on how to contact the courier apart from it may be delivered before 2000hrs. I will never use HERMES ever again simply the worst.
14/01/20 by lee
Appalling service and my complaint remains unresolved. Poor communication and they lay the blame at the Couriers door, when they have not passed the information on to the courier, to enable them to another courier. I would never use this company again. If I could give 0* then I would. Horrendous experience! My advice would be to book with the Courier direct and cut out this price check agency. I am still waiting for their response. My parcel should have been collected on the 8th some 6 days ago, it is still sitting here! I am disabled and unable to get to the drop off points, hence paying more for collection. Quick to take your money, but that’s all they do.
14/01/20 by YQ
Worst customer service ever! Just keep saying that I have to print my own labels and if I don’t magically pull a printer out of my backside that I forfeit my money! Trying to charge extra for insurance!? I’m sorry but if I pay for you to deliver something and it doesn’t get delivered then that’s your responsibility! Not mine because your terms abd Cs state in this section blah. Lab blah! How about this one, come to my restaurant and order a steak and when the steak doesn’t make it to your table the. It’s your fault because you didn’t pay extra 1.99 for insurance and your forfeit your money and get out of my restaurant! See how that works! Disgusting! Just a big sham to get money from people and do nothing!
14/01/20 by Dank’ntrans
Didnt deliver to address given. Showed proof that is wasnt delivered to correct address, has now been retrieved from wrong address by them and taken to Southampton from Liverpool? And now been told thats its £5 to release the item plus another delivery charge to return it back to me the sender. Customer service at parcel monkey a waste of time. Use someone else!
14/01/20 by Tom
Parcel arrived in 5 working days all in good condition
14/01/20 by Corinna Mancuso
Best service ever
14/01/20 by Customer
Did exactly as I was informed they would. Kept me updated throughout the whole thing. Package arrived on time. Great service!
14/01/20 by Customer
Great service and tracking system.
14/01/20 by Priyank
My package was returned to the depot (for no reason) and they have been unable to locate it ! It has been 3 months and they still give me their basic answers that returns may take up to 21 days! Absolutely rubbish, very poor customer service, answers given are from a book and they arent reachable by phone. I am still unable to process a claim as they still expect my parcel to magically appear. Bunch of thieves
14/01/20 by Jo
Have used many times without issue. Quick, simple process, plenty of options to choose from in terms of carriers, useful dashboard to track your parcels, etc.. Very good service.
14/01/20 by David Jackson
Did what it said on the tin
14/01/20 by K Sheffield
No Contact Number Not very good when I have angry costumers wanting answers about a parcel that arrived damaged
14/01/20 by Customer
Great delivery and service!
14/01/20 by Graham Pilkington
Easy to use, best prices around, simple instructions giving you the choice of how to send. Will always use this service for any parcels sent.
14/01/20 by Mark
Simple and easy to use. Great services and options to choose from. Great prices. Website works very well
14/01/20 by Anthony Burke
Fast and efficient.
14/01/20 by Customer
Fast, easy and very affordable. I wont hesitate to use Parce Monkey again.
14/01/20 by Laurence Brown
collected and delivered cheerfully on time without any damage.
What more can you want?
14/01/20 by Customer Roy Bourne
Appalling - beware. Ok so things go missing, however Ive used parcel monkey a hand full of times and had issues twice with missing items. The latest situation is that they wont give you compensation unless you have the invoice for the item sent, this assumes that every item being sent is new and has an invoice. Shoddy service and an even worse compensation policy...Literally they struggle to organise a parcel getting from A to B which is pivotal to their business :-).
14/01/20 by Sara Mazidi
Excellent service. Only found it through Google but it was cheaper and easier than royal mail to send a one off parcel. Would highly recommend. Gave choice and price for numerous options.
14/01/20 by zoe
Excellent service and cost as usual
14/01/20 by Gerald Penney
Easy to use from start to finish
14/01/20 by Mrs Stubbs
Easy to use and value for money
14/01/20 by PM
Arrived in good time...very happy.
14/01/20 by Trudie
used for yrs ok but booked pforce 48 as needed then they sent totally wrong destination took more than twice the time BUT WHEN I ASKED FOR DISCOUNT or REFUND THEY REFUSED read small print NOT GUARANTEED P MONKEY EASY TO USE watch who u choose though..
14/01/20 by GMS LOCAL.COM
Excellent service to send your parcel secure. No issues. I will use and recommend you. Thank you.
14/01/20 by Miguel Jardim
Fast and efficient service every time. I am very happy.
13/01/20 by Ida Meye de Souza
great service
13/01/20 by Customer
Another great delivery:)
13/01/20 by KJ
Very poor unreliable service offered . Very weak customer service not valuing customers . Be aware that they cannot collect or deliver as required and paid for.
13/01/20 by Anthony Taylor
Exellent comunication...thank you
13/01/20 by Lilianna
Great service, fast delivery. Thank you!
13/01/20 by Customer
My package arrived damaged and the contents (Kindle) crushed and beyond repair. Fist and last time I will be using you
13/01/20 by Madeline
Poor notification and no proof of where it was left took longer than previous parcels sent. Disappointed
13/01/20 by karen Huyton
Sent it, it got there.
13/01/20 by Re Viewer
Used the DPD service reccommended for 2-3 day delivery to Europe on the 9th January. Still not received on the 13th.
13/01/20 by Chris Nelson
Paid for international 3 days priority delivery, but arrived on 7th day.
13/01/20 by Erik
