We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,252 reviews.
Picked up when planned, dropped of opposite end of country when planned. Using the service where they provided the label and 24 hour delivery at the busy Christmas period.
29/12/19 by Customer
Ordered a 3-5 day delivery window and the package still hasnt been delivered 14 days later. Understandably, mistakes happen, however, the Customer Service was of no help. In the end, I luckily got help from the owner of the little newsagent where my package was dropped off. It turned out the driver simply left the package behind for 5 consecutive days (!) because the label would not scan. The owner of the newsagent suggested to the driver to insert the code manually... 20 seconds of effort required to collect the package. The service used was DPD, I would strongly advise not to use it.
29/12/19 by Customer
Good. Not as quick as other sites as have to wait a couple of minutes for label to generate
29/12/19 by Customer
Very pleased with service and price. Cost less than half the price Post Office was charging. Would definitely recommend.
29/12/19 by Marion McLaughlan
Great quick and affordable service.
29/12/19 by Customer
Absolutely brilliant no problems at all from start to finish, the delivery man was very pleasant and helpful when he collected my parcel and through the tracking I got to know when it had been delivered
29/12/19 by D Pickin
Sent without fuss and arrived at destination on time
29/12/19 by Mr Vivian Hinds-Payne
received before noon next day
29/12/19 by BARRIE NICHOLS
Very nice and fast service
29/12/19 by Customer
Very sceptical about using this against royal mail however as price to use Royal mail was more than double plus no chance of arriving in time for Christmas I took the plunge and did use it
Absolutely brilliant service arrived to destination Christmas eve was able to track every step of the way arrived perfect condition can not fault at all and will continue to use and highly recommend
29/12/19 by Janet.
very good service
29/12/19 by Brian
Great service and VERY competitive prices.
Royal Mail wanted £46 to send my parcel, I used Parcel Monkey and it cost me £14!!!!!
Need I say more???
Will use again and again for sure!!
29/12/19 by Jeanette Lund
everything was spot on
29/12/19 by Gerry
We sent to parcels from London to Finland and they arrived fast and in good condition. The only downside was that they were not delivered all the way to the door but had to be picked up from a separate location.
29/12/19 by Customer
Awful service. somehow merged my address with the delivery address so when the parcel was sent it was only the postcode that was right. I checked details when I submitted and all correct my end. I manually changed the printed label but on collection of parcel the courier also had a printed label which couldnt be amended by the courier without parcel monkey. They took it to the depot while I got in touch with parcel monkey. I asked them to reissue the correct label and send to the courier which they would not do as the parcel had been collected in their eyes. I requested a refund which I did not receive as their error caused a lot of hassle and they would not correct it or help at all. Will not be using again. Also no telephone number to contact just live chat.
29/12/19 by Customer
Prompt reiable service
29/12/19 by Jane Kaye-Bailey
Sent a parcel to Sweden, it arrived quickly to the pickup point. But they did not notify by email or on the tracking system, where the pickup point was.???
Would have been a 5 other wise.
29/12/19 by AndyB
Easy to use, great price, excellent communication and the courier was on time!
29/12/19 by Louise
The whole process was simple to complete and the parcel was delivered quickly.
29/12/19 by Tom Gibson
Fantastic service, reliable, fast and efficient.
29/12/19 by Customer Bev A
Ended up charging me an extra £30 despite the fact that I had the parcel weighed at the post office before I used them. No way of challenging the additional charge. Massive con...never again.
28/12/19 by R Weller
Great price and reliability.
28/12/19 by katrina
good service
28/12/19 by Customer
Great and easy service.
28/12/19 by Customer
Great service dropped off my parcel at the local drop off point (inside Sainsbury’s Store) and was delivered within a few days. Will definitely use again
28/12/19 by Maria
Because of the holiday the parcel wasnt delivered as quick as I thought. It would help to know what time parcels are picked up from the stores.
28/12/19 by Michael Dobson
Good and trust service.
28/12/19 by MICHAL
No compensation for a missed collection after paying for a 24 hour service.
28/12/19 by Sam
Very quick and efficient.
28/12/19 by Customer
Delivered on time, on this occasion.
28/12/19 by Bashie
Amazing, easy to use, cheap and efficient.
28/12/19 by Customer
Easy to use website and simple instructions for collection.
No hassle and no need to go out to the post office.
28/12/19 by Louise Worsell
Good service
28/12/19 by Customer
Very easy to use and quick so you can give a customer a quote in seconds
28/12/19 by peter chapman
Great service and on time I would recommend them
28/12/19 by Customer g payne
Quick, easy to use site. Always collect and deliver on time and good enough pricing
28/12/19 by HK
Easy to set up, good price and parcel arrived the next day in time for Christmas. Excellent
28/12/19 by Chris Westbrook
Great service
28/12/19 by Clint West
I sent my parcel from UK to India on 12/12/2019 with a promise of 2-4 day deliver time. Parcel did not leave UK for over 6 days to my shock. I contacted parcel monkey to complain of my disappointment and requested urgent investigations as to why my parcel was still in UK. No action was taken. Tracked them started showing that parcel was in Poland. I have made numerous contacts/Complaints with parcel monkey asking staff for reasons of why it was in Poland. Staff were very evasive to provide answers or investigate the matter. I made further complaints and requested that senior members personally investigate as to what has gone wrong. Again, I was not given any truthful or useful information as to what happened to my parcel. I have requested parcel monkey staff to personally contact DPD to enquire and I am unsure as to whether they have followed up. I find the responses sent by staff very generic and not addressing the issue or helpful to my circumstances. I escalated my complaint to Poonam who introduced herself as customer care team lead. I found her extremely rude when she made me wait online chat for over 2.5 hours, of which for over 1 hour without any answer to my questions. She abruptly transferred chat to another person without communicating as to what was going on. I am very disappointed with her attitude and lack of professionalism when dealing with customers. I was shocked that senior managers of parcel monkey don’t have integrity or professionalism. I asked her to personally to locate the parcel and update me. I clearly explained that if parcel was lost or further delays I must make emergency expensive travel to overseas court as Original important court documents are lost by parcel monkey. She refused to help me or escalate the issue to her manager despite my several requests to her. She said she is the most senior member of customer care and that there was no1 above her. I have come to significant harm and disadvantage because of the delays from parcel service affecting my health. Also, failure of parcel monkey to investigate the issue on time, communicate the truth with their customer and humiliation by customer care team treatment of the issue resulted in severe mental torture, denial of basic customer rights and dignity. I still don’t know where the parcel is, whether it is lost and why there is such long delay in deliver of my crucial documents. I have requested for CEO escalation. Parcelmonkey refuse to escalate my complaint. How parcel monkey are dealing with this issue is simply cruel!! Thank you
28/12/19 by VJ
Brilliantino
28/12/19 by MICHAEL
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