We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
Collection time was much earlier than expected (considering we booked quite late) and without warning but, fortunately, the pack was ready for the courier so it wasnt much of an issue and, actually, we were quite relieved to not be waiting around all day. Efficient tracking service and realistic ETAs, invaluable during the Christmas period.
23/12/19 by Customer
Excellent easy to use. Parcel arrived safe and sound. Would of like to give 5* but no pick time was given.
23/12/19 by Miss Ronnetta Taylor
EXCELLEMT SERVICE MANY THANKS
23/12/19 by Customer TED
no problems with a parcel to south africa
23/12/19 by RayH
Good value. Very reliable.
23/12/19 by Alan
The parcel has not been received and we don’t know where it is?
23/12/19 by Customer
I used parcel force through the monkey and as usual great service .I will be using this crowd again as I have in the past several times .Great prices .Thanks .
23/12/19 by Paul
Always a great service, have always used Parcel Monkey
23/12/19 by michelle murray
This is such a great service and saves a lot of time searching for the best courier to use. It does exactly what it says it will do and saves you money with it. Thank you!
23/12/19 by Customer
Very happy with the service. Delivery to Germany in 2 days for £10 tracked!
23/12/19 by Customer
Brilliant service. Very quick delivery. The tracking was very good. Would recommend and definitely use this service all the time. Cheapest by far ..
23/12/19 by Melanie Wrigley
Parcel Monkey offers a range of parcel delivery services around the globe.
They have plenty of local drop off locations and deliver within the time windows advertised.
Would thoroughly recommend Parcel Monkey to any future potential customers!
23/12/19 by Steve
The parcel hasn’t been delivered, I’m very unhappy
23/12/19 by maria rita
Very happy with the service. Reasonable prices, fast international delivery, great communication and simple booking procedure. Will definitely use again.
23/12/19 by Katarina
Easy to use and lots of pricing options for whatever you need.
Organizing collection and delivery of a parcel couldnt be made easier.
Great service.
23/12/19 by Customer
Parcel has not been delivered yet. Still waiting .
23/12/19 by Susan Smith
Ive been using Parcel Monkey for a good while now and I have been always pleased with their services. Usually I use them for shipping things on the Continent rather than locally/nationally.
I use the drop-off parcel option and till now never had problems with them.
I have had situations where i needed to change a few details to my parcel and they were courteous and prompt in their reply and help.
When I cancelled an order I got my money back as per their statement.
I like them. And will carry on using them. Do recommend them.
23/12/19 by GD
As per usual, Parcel Monkey provided an excellent service.
I use to send parcels abroad but for the first time also sent a parcel inland. Same great service. They always collect and deliver on time and rates are excellent. Certainly much cheaper than the Post Office for the inland parcel.
23/12/19 by CollectPlus Customer
Really fast delivery and handled really well I’m delighted!!
23/12/19 by Miranda Wilkinson
Excellent service
23/12/19 by John
Very reliable and easy process. Highly recommendend.
23/12/19 by Phillip Rockford
Very efficient service
23/12/19 by Customer
excellent service will use again
23/12/19 by Annett Elkin
Superb service. Collected in the U.K. on time, delivered to Holland when they said it would be, and regular updates. Delighted.
23/12/19 by John
Parcel not arrived and cannot be tracked !!!
23/12/19 by Customer
Parcel successfully delivered to Spain for one third of the cost of Royal Mail.
23/12/19 by Customer
Parcel Monkey was fine but only given 4 stars as they referred me to DPD who were useless. Tracking told me my parcel had left the UK for Hong Kong, its destination, 3 days later it confirmed it was at its UK depot where it currently remains. Useless.
23/12/19 by Andrew
Easy to use and keep informed
23/12/19 by Wendy
Brilliant service
23/12/19 by Tessa R
One parcel it is arrived but the second parcel it isn’t knows where and there isn’t a number for the customers
23/12/19 by Customer
Used parcel monkey for a few years now, always a first class service.
23/12/19 by Kenneth
Great service, lots of choice regarding how to send my parcel. Easy to use online service sending parcel from UK to France, will be using again.
23/12/19 by Abigail
Excellent service!
23/12/19 by Greg
Parcel did not arrive in specified time frame, took twice as long. Even after stipulating that the parcel was fragile, it still arrived damaged. Not likely to use DPD service again.Dissapointed
23/12/19 by Frank
Easy to use, competitive pricing and efficient in the delivery
23/12/19 by Customer
Excellent parcel delivery choices, easy to use website, competitive prices.
23/12/19 by Town End Garage Ltd/TEG SPORT
Very easy online posting , and half the price to send for a large parcel going international.will definitely be using parcel monkey again thanks
23/12/19 by Mrs Rachel Lynch
Parcel not collected until 24 hours after it was booked, despite the website staing collection would be on the same day if booked within the next 15 minutes. Parcel was on a 24 hour next day service to Bahrain and is not not even trackable 4 days later. Disgusted in the service will never use parcel money or DPD again. Christmas presents for my grandchildren will now not be delivered intime!
23/12/19 by Customer
Excellent price, on time delivery. Kept informed. Would use again
23/12/19 by Customer Liz Riley
Great service, parcel delivered in time
23/12/19 by customer
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