We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,513 reviews.
The whole process was extremely easy and competitive in price. Sent a parcel to Toronto, Canada dropping it off at my local post office on a Thursday afternoon and it was delivered in Toronto in perfect condition the following Monday afternoon. Much faster than I expected. I would certainly use Parcel Monkey again.
06/02/20 by Richard
Trust worthy, realiable, fast at what they do would recommend!
06/02/20 by JJM
Collected and delivered on time, parcel arrived in good conditions, good value for money service
06/02/20 by Ginger
Terrible customer service that generate the same response every time you contact them. Parcels are lost and you are just given the same response each time while being refused a refund. Use another courier instead-they actually book the parcels in and can track them the whole time plus you can speak to them on live chat where as Parcel Monkey have to constantly contact the courier which may take up to 48 hours then they cant be bothered to tell you the response and the process starts again! Dont waste your money on them.
06/02/20 by Amy Walduck
First class service. Did exactly as they said they would. Excellent.
06/02/20 by Paul Bartlett
Super efficient, booked on a Friday, they collected on Monday and the stuff was in Greece by Friday morning all intact, and no issues.
06/02/20 by MPH
Fast and simple will use agn
06/02/20 by Stephen Thompsom
Was very impressed by service as was recipient of item. Sorting paper work etc all very easy even send to France. Will use again no problem.
06/02/20 by Barbara Dunn
Parcel not delivered , no updates, tracker not updated.
05/02/20 by Customer
My parcel was never delivered, I tried emailing numerous times on the emails I received and received no response, I logged a query on the website where I was asked for the recipients ID, which I immediately obtained and sent only to be told sorry its to late your parcel will be returned to you. I now do not have my parcel, my children do not have their christmas gifts and Parcel Monkey dont seem to care.
05/02/20 by Customer
Easy to use and a fraction of the price.
Highly recommend
05/02/20 by Customer
Great service really happy
05/02/20 by Customer
Very easy to arrange the despatch of my parcel for mainland Europe. The price was very competitive and It arrived on time in good condition.
05/02/20 by Colin Weeks
Easy to use site and does exactly what it says on the tin, from pick up to delivery.
05/02/20 by Avril Johnston
Very good as ever, dropped off on Friday and delivered to France by Tuesday
Great service
05/02/20 by Ronnie
Booked a parcel to be collected at a specific time. It was collected three days after specified time, many phone calls and emails later. Wasnt impressed.
05/02/20 by Customer
Please note that my items have still not been delivered, nor have i been given any information. The customer services team, by not having a phone, offer no help. I am now opening legal proceedings.
05/02/20 by Customer
Not good. Still undelivered as of 5th Feb. Sent 24/01.
05/02/20 by Steven Yates
Use them all the time. Simply fantastic!!!
05/02/20 by Customer
Ive now used Parcel Monkey a number of times and will continue to do so. As ever, my parcel was collected and delivered overseas safely and on time. The price was very good. Whats not to like?!
05/02/20 by JC, South Gloucestershire
The parcel hasn’t even reached its destination and no one has even been in touch to apologise. And it’s cost me £27! Now I won’t get that money back. Not will I get the money back from the returned goods. All in all, costing me around £60! Totally hideous situation. So upset with the whole process. Awful. So awful, especially when I barely have any money to s****e together in the first place. Will never be using this company ever again. Very upset.
05/02/20 by Customer
All very good up to the delivery in Sweden. Even though the labels had my daughters phone number and email address, when she went to the collection point she was told she would have to wait for a letter before the parcel could be handed over. Gave five stars because delivery from here to Sweden in three days cant be faulted and other matter is probably beyond your control.
05/02/20 by Customer
I sent a parcel to the US and everything went well, quickly and smooth. Very good experience!
05/02/20 by Cris
If things go wrong and the parcel is late, lost, not delivered etc this company are terrible They didnt respond to multiple reasonable requests or 3 recorded delivery letters from me. They simply would not engage at all and the mediator service for the industry also writes that "we have had no success with engagement with this company" when a problem occurs I had to take them to court to get a refund, compensation and my court fees back. They simply dont care and have a policy of ignoring the customer in the hope that you wont pursue them for failed service on relatively small amounts. Awful company - dont give them your business. And if you do, and it goes wrong, go straight to the courts online. Anything else is a waste of your time
05/02/20 by Rosi Y
Excellent service, thanks
05/02/20 by MR DAVID A BAINES
Good service
05/02/20 by Karen Kane
Smashed my parcel. Not happy!
05/02/20 by Marc
????great service
05/02/20 by Daljinder kaur
Easy to use. Easy to track parcels. No problems from drop off to delivery.
05/02/20 by Customer
Rapid and easy, thank you!
05/02/20 by Elizabeth Williams
Collected the parcel on time but delivered it late
05/02/20 by JulianPaul
Collected and delivered as per agreed. Very good in that respect. Price a little higher than I expected with hidden additions to initial price.
The next time I will shop around a little more - just to be sure that I have the best price.
05/02/20 by Nicholas John Dawson
Web site easy to negotiate, easy forms to print, excellent and timely pick up service. Delivered within three days to Spain, parcel in perfect condition (there was a glass framed picture inside which is as good as new). And all at a fabulous price. Have used Parcel Monkey before and will do so again.
05/02/20 by Steph
Booked two packages. Gave dimensions and weight of packages, paid calculated amount. Then told by the driver the packages where to heavy to take! Still not received a refund either!
05/02/20 by L Kehoe
So the price seemed OK, and I liked the ability to compare and see the best value options through the website. Collection was fine, I had carefully weighed, wrapped and labelled the package (a DeLonghi coffee machine I was shipping to Australia as part of my emigrating there from the UK). I was subsequently hit with a further charge, apparently this was because the courier had used lasers to "volumetrically calculate" my parcels weight, and they billed me roughly a further 10% of what I had already paid. OK thats fine Ill pay what I owe to get my item over to the new house. After a while, my father-in-law signed for a small parcel with my name on it. On opening the parcel, there were some reflective lights inside. On closer inspection, the label with my details on had been affixed over a label for a gentleman in Victoria, Australia, 2250km away. The gentleman’s name was completely different to mine, his parcel much smaller and 11kg lighter than mine. I got in touch with Parcel Monkey and it was deeply frustrating to say the least. Each time I had to deal with a different person, several people seemed unable to understand the situation and I found myself re-explaing the problem over and over again via their online chat system. When I asked to deal with management, there seemed to be some reluctance by the member of staff I was dealing with to refer it on, but eventually I got through. Unfortunately, after several weeks and multiple investigations with the courier, I was told my parcel would be unrecoverable, and they would not provide any assitance in forwarding on the parcel I incorrectly received. They said as I had not purchased additional cover they would not do any more than provide a refund for the sending of the parcel in the first place. It just took up so much time and money and effort, particularly over the Christmas period, and in the end, Parcel Monkey just passed the buck on to the courier and washed their hands of the situation. If I could give anyone some advice, it would be spend 5min researching couriers, go direct, and that way there are clear lines of responsibility when things go wrong. DO NOT USE PARCEL MONKEY!!!!!
05/02/20 by Will Stafford
Will use again. Good value, easy and fast service.
05/02/20 by Evgenia North
It was so easy to use and also really simple to upgrade to next day when I realised that we needed it to arrive sooner. Will definitely use again
05/02/20 by Mark
always on the ball
05/02/20 by Wignalls
So glad I found this website. The parcel delivery company it identified was extremely efficient, and delivered my parcel to Europe quickly and with absolutely no problems, at a quarter of the price required at the Post Office! Very impressed, and will use for all future deliveries.
05/02/20 by J Dunphy
All good, as always
05/02/20 by Kerry
