We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,512 reviews.
Very cheap and yet reliable..was delivered on time
04/02/20 by Irene
Great service as always, amazing value!.
04/02/20 by C Holden
I always use Parcel Monkey for sending parcels to South Africa and the service is always great
04/02/20 by Customer
My parcel wasnt collected on the day it should have been picked up. Had to re-request a pick up which was two days later, making delivery of the parcel later than we would have liked.
04/02/20 by A.Proctor Group Ltd
What an awful company to deal with! They completely failed to another courier on the day of collection, and I urgently needed the papers to be delivered to me on the following day. The tracking number they provided me with wasnt recognised by the courier, it took forever to get someone on the live chat at Parcel Monkey to respond to me and once I finally was able to chat to someone, the customer service was extremely poor. I literally had to chase up with Parcel Monkey all evening for them to finally realise that the collection had been missed, and even then, there was no effort on their part to try and rectify their mistake. I was told that I would have to rebook or cancel the service, and was offered absolutely no compensation for their negligence. I would definitely advise everyone to avoid using Parcel Monkey as they failed to another courier and subsequently refused to rectify their mistakes. Very poor service.
04/02/20 by Ana
Very easy to use and always saving money
04/02/20 by Mr alan brook
Easy to use system
04/02/20 by Customer
Time slot for collection, which is great and delivered on time!
04/02/20 by Diane
Website a bit clunky but good service
04/02/20 by Mr Frank Coombes
Great service as always
Thanks
04/02/20 by Andy
Brilliant service!
04/02/20 by Customer
Great service
04/02/20 by Emma
Excellent service
04/02/20 by Customer
Very Good service 100%
04/02/20 by Anonymous
All good will use again
03/02/20 by Gerald Edwards
Fast bookings and easy to use the site
03/02/20 by Robert
Great service
03/02/20 by J Mullan
Did what they said
03/02/20 by rPhilistein
Always an excellent service. From the UK to Spain in 4 days. Cant beat it!
03/02/20 by Heather
Fantastic & easy to use, highly recommended
03/02/20 by B. Topore
Great Guys to do business with.
03/02/20 by Customer
Excellent service. Reasonable cost.
03/02/20 by Customer
Easy to use guaranteed delivery
03/02/20 by Amanda
Excellent service. Totally happy with service.
03/02/20 by Ann Gentilomo
Second time using parcel monkey parcel
collected on Thursday morning delivered to Scotland on Friday morning will definitely use again & again ????
03/02/20 by Mr david neate
Quick, safe, comfortable
03/02/20 by Mrs Label
Reliable and trustworthy, excellent service!
03/02/20 by ALI
Excellent service and far cheaper price by using Parcel Monkey. Site was easy to use and arranging pick up of parcel was simple. Excellent instructions regarding postage, labels etc. I was returning items to China and the parcel reached China in only a few days. Tracking was quick and simple using the website link. Unfortunately the parcel was not able to be delivered but I suspect this is the fault of the company in China.
03/02/20 by Customer
Faultless service. I’m really impressed. Well done
03/02/20 by Thierry Zeisser
Good suggestions of who to use. Parcelforce did the job promptly.
03/02/20 by Richard
I am still in shock, my parcel was collected Friday morning In Essex and arrived in Hong Kong Monday morning (so Sunday night UK time)
Wow, what an outstanding service, would give 10 stars if I could!
Was worried my parcel wouldn’t arrive in time as we were planning to take my grandson’s present for his 2nd birthday ourselves until the Corona virus reared it’s ugly head and stopped our visit. Was hoping it would arrive by Thursday in time but need not have worried. I would say make sure you declare everything in your parcel in detail so no problems with it being held by Customs. Thank you so much Parcel Monkey, incredible performance!
03/02/20 by Sue Walsh
Very happy with the service, will defenitly use it again
03/02/20 by Lola Blair
Started using Parcel Monkey U.K. recently and so far have found their service to be excellent. Friendly driver collected our parcels and our customers have been pleased with the earlier than usual deliveries.
Ian
03/02/20 by Rock
Great service again
03/02/20 by DONSPORT CUMNOCK
I wouldnt even give this company 1 star if I could. If you are looking for a trustworthy, reliable, efficient service for your consignment, this company is NOT the one! They failed to deliver the service they promise, my package has been stuck in customs in the destination country for over 2 months now and Parcel Monkey are refusing to do anything to help! Appalling service, wouldnt recommend them to anyone. Not even worth 1 star.
03/02/20 by Anita
Ive used Parcel Monkey twice now to send 5KG to 7KG parcels to New Zealand. Both times they have arrived within 2 weeks and the tracking and information has been excellent. Good value for money - will definitely continue to use them. (I chose Parcel Force as the carrier).
03/02/20 by Rosie
the company DHL timing for pick up was exact,they kept me informed.
I would recommend parcel monkey for assistant they helped and offer the best service if you are unsure.
03/02/20 by Customerjulie
Another parcel delivered on time....thank you!
03/02/20 by Trudie
The goods still have not been delivered...despite paying for a fast delivery. My son has had to fill out so many forms in India still no parcel....You need to communicate.
03/02/20 by eva zwil
Does exactly what it says on the tin!!
03/02/20 by Mr H
