We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Very good and quickly thanks
20/02/20 by Siwan
Easy site to use and get quotes for sending parcels abroad. The system worked perfectly for me, I could print off the label and drop it locally. It arrived in very good time.
20/02/20 by Gill O
Delivery was as promised and in good shape. Local agent was polite and curteous an helpful.
20/02/20 by English Heritsage Kitchens
good experience
20/02/20 by Ricci Andrea
Happy with the service Parcel Monkey provides. Highly Recommended.
20/02/20 by Customer
I sent a motorbike pannier set with parcel money and used a large soft plastic bag to wrap them in I weighed it and measured it and it was perfect to the size and weight for the instructions on the website. Ive now had an invoice for an additional £50 saying the my bag was over by 4kg and the size was over what was instructed on the website This is NOT TRUE I weighed the bag using two scales. Bathroom digital scales and holiday scales that you hold in your hand. I also measured the bag with a sewing measuring tape as the item was not in a conventional box like shape. As the material was soft of the bag I believe that they have purposely stretched the bag to send me these charges. Im Absolutely disgusted! I am trying to raise money to scatter my partner his ashes across Europe and sold his bike set of pannier to help fund this and parcel Monkey have just robbed me
20/02/20 by Rebecca weaver
Very easy,reliable and fast delivery!
20/02/20 by Joy H.L.
I ‘M very pleased with the service offered by Parcel monkey. The parcel I have posted was collected and delivered on time and the assistance was excellent
20/02/20 by Denis
Did what it said on the box. Very pleased with the service
20/02/20 by Jan
Great site to use to compare prices. Fast and easy to use.
20/02/20 by Miss Annaliese Mitchell
Nice and easy to book and send
20/02/20 by Customer
Sent a parcel to Denmark; there were no hassles at all and it arrived when promised. Good price and easy to use.
20/02/20 by Marion Chatterley
Excellent and swift service. Highly recommended
20/02/20 by John Purdie
Absolutely top notch service - cheapest I found and provided labels as my printer out of ink.
20/02/20 by Julie Ann Wade-Hicklin
Excellent service.Thank you.
20/02/20 by PAUL
very fast service
19/02/20 by malik
Just great ,easy as always and great price !
19/02/20 by Cristian Stoica
Absolute rubbish! Stay far away!m Booked parcel from Spain to Uk. Several days passed no update. Parcel monkey has no contact number it’s online so couldn’t get through to them until 2 weeks had past (via online email). They replied saying ‘sorry your parcel wasn’t collected how do you wish to go forward’. Erm hello, it’s been 3 weeks since booking your service had I not contacted them they would have taken my funds and left it at that. They didn’t even have the courtesy to email me or call me to let me know. Complete rubbish! It’s almost laughable! Please stay away unless you want HEADACHE!
19/02/20 by Q
I sent a parcel to Crete Greece to a family friend as a late christmas present . It never arrived but was told when tracking on line the parcel was sitting in a postal office in Crete Greece. I then asked for the contact number of the postal office in Greece Crete , so i could ask my friends to go and collect the item. Parcel monkey would NOT give me these details, i then asked for a refund for the postage and the item. Total cost £40.00 This is not a lot iN Total Cost i know, but the way Parcel monkey have conducted matters & acted, Has shown they could not give a flying fig about anything and offered me just £18.00 which is a total insult I have found this company to be not worth trusting have a total layback approach and is a service i would strongly say to avoid , Your Far better paying slightly more and use a company with a good name . the issues i have faced is totally wrong and Parcel Monkey are out of order they do not care and the lack of giving simple requested information which was well documented is shocking . I intend to expose this company and will follow this up with legal direction and hope that Parcel Monkey get exposed for what they are
19/02/20 by paul scott
Terrible!! I went out of my way NOT TO USE MY regular courier because I wanted my daughter and NEW granddaughter to receive their presents BEFORE Christmas... they still HAVEN’T received my 40kg box... I’m absolutely devastated ????????????
19/02/20 by JANET O'TOOLE
Great service, so easy to use, parcel picked up at my door, emails to say when it would arrive to delivery address, arrived on Saturday in France from a Thursday pick up.
Very reasonable prices too.
This will be my delivery company of choice now.
19/02/20 by Iona Spencer
Do not use this company if you actually want your item to be delivered, 3 days I got fobbed off with no collection, only to be advised it would be best to cancel the order and wait 3-5 days for a refund. Absolute joke, took no responsibility for non collection and got no reply when asked for a complaint form as Ive lost a sale and a potential repeat customer. Not happy and will never use again after such incompetence.
19/02/20 by William Duncan
Excellent service !
19/02/20 by John
sat here at work on 2 occasions waiting for collection until 6pm, no show from Parcel Monkey do not use if you are on a deadline, I will never use them again.
19/02/20 by Infinity North
Great service
19/02/20 by sara mc
Parcel Monkey did a great job of finding a courier to pick up and deliver some lost property for me from an overland railway station. And the quotes were great too!
19/02/20 by Jehangir
They did what they said they would do !
19/02/20 by Customer
Missed delivery twice to an address that I used parcel monkey to deliver to before. Not happy at all!! Will not ever use parcel monkey again!!
19/02/20 by Customer
Fast and good service and effort able
19/02/20 by Customer
Dealt well with delivery problem
19/02/20 by William
Booked a drop off parcelforce service, confirmation and label takes a few minutes to come through. Everything went well
19/02/20 by G P Scott
Collected on time & delivered within 2 days. Excellent
19/02/20 by kevin dudley
Good value and plenty of options
19/02/20 by Michael O'Brien
Easy and quick service.
19/02/20 by Customer
Very poor customer service unable to get satisfaction on a parcel that was damaged and had to refund my client
19/02/20 by Ken biggs
Can’t fault it excellent all-round thank you .
19/02/20 by Woody
Parcel arrived on time and in one piece. Really good price - a lot less than booking direct with parcelforce.
19/02/20 by Caroline Smith
Very easy and inexpensive service. Excellent!
19/02/20 by Customer
Parcel delivered quickly with no breakages allowing me to receive my refund.
19/02/20 by Rachael
Great service
19/02/20 by Customer
